top 10 essential skills every employee training program manager needs right now

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Presenting Today

Shannon KlucznyVice President of Client Success

BizLibraryskluczny@bizlibrary.com

Follow along on Twitter: #BizWebinar @BizLibrary

Erin BoettgeContent Marketing Manager

BizLibraryeboettge@bizlibrary.com

BizLibrary helps organizations succeed by improving the way employees learn.

www.bizlibrary.com/free-trial

What is a Program Manager?

Creates testing and evaluation processes and procedures

Accurately evaluates the needs of their organization

Assists in the development of strategic plans

Facilitates training events

Develops, implements and monitors training programs

Who They Are

Vice Presidents

Directors

Managers

Coordinators

Human Resources

Training

Learning and Development

LEVELS

DEPARTMENTS

Operations

POLL: Based on your role within yourOrganization, which quadrant do you fallInto today?a) Learning and Development Director and aboveb) Learning and Development Manager and belowc) Human Resources Director and aboved) Human Resources Manager and belowe) Something else – let us know in Chat!

Top 10 Areas of Focus

Top 10 Skills Needed

Invested

Knowledge of Company

Curious

Training Industry

Partnership

Communication

Vendor

People

Leadership

Solutions

Invested

Invested I Dedicated to Training

Be invested in the process

Display effort, dedication and desire to move the company forward

Exhibit excitementand engagement

Generational Differences

Skills Needed

Passion

Commitment Confidence

Enjoyment

Initiative

Goal Directedness

Invested I Dedicated to Training

Invested I Dedicated to Training

What do they do…

People

People I Alignment within organization up and down

Alignment with your organization

Alignment with different people groups up & down

Skills Needed

Approachability

Boss Relationships

Listening

Interpersonal Skills

Understanding Others

Trustworthy

People I Alignment within organization up and down

People I Alignment within organization up and down

What do they do…

Knowledge of Company

Knowledge of business goals

Understanding of current business challenges and problems

What’s in the news

Awards won

Changes within the company or departments

Past – Present – Future

Knowledge of the Company I Understanding of past, present and future

Be Involved

Skills Needed

Role Awareness

Initiative

Business Acumen

Problem/Situation Analysis

Organizational Agility

Sense of Belonging

Knowledge of the Company I Understanding of past, present and future

Knowledge of the Company I Understanding of past, present and future

What do they do…

Curious

Curious I Asking questions, researching and networking

Be Curious

Keep up with the trends

Use BizLibrary

Ask Questions

Curious

Network

Skills Needed

Persistence

Analysis of Data

Personal Learning

Personal Drive

Technical Learning

Perspective

Curious I Asking questions, researching and networking

Curious I Asking questions, researching and networking

What do they do…

Training Industry

Training Industry I Basic understanding of concepts, theories and trends

Training Industry

How do things evolve

What changes happen

What is cutting edge

What are the trends

What other organizations are doing – big and small

Skills Needed

Ambition

Organization

Results Driven

Change Management

Decision Making Ability

Peer Relationships

Training Industry I Basic understanding of concepts, theories and trends

Training Industry I Basic understanding of concepts, theories and trends

What do they do…

Communication

Communication I 3 Levels – inside organization, audience, BizLibrary

Client Life Cycle

High Touch Model

2 Way Commitment

Value

Skills Needed

People Reading

Personal Relationships

Object Listening

Proactive Composure

Creative

Written/Verbal Skills

Communication I 3 Levels – inside organization, audience, BizLibrary

Communication I 3 Levels – inside organization, audience, BizLibrary

What do they do…

Solutions

Solutions I Problem solving

Consistently seeking to solve problems

Within the organization that training can solve

Within the training program

Be agile

Skills Needed

Strategic Agility

Problem Solving

Project and Goal Focus

Proactive Thinking

Frequent Change

Realistic Expectations

Solutions I Problem solving

Solutions I Problem solving

What do they do…

Vendor

Vendor I Understands contracted and offered products and services

Understand Products

Your contracted products

Other BizLibrary offerings

Technical knowledge | Features and Benefits

Understand BizLibrary’s Mission, Vision, Values

Skills Needed

Priority Setting

Planning

Patience

Results Orientation

Project Scheduling

Frequent Orientation With

Others

Vendor I Understands contracted and offered products and services

Vendor I Understands contracted and offered products and services

What do they do…

Partnership

Partnership I Relationship and trust followed by collaborative process

How we support YOU

How you make OUR partnership better

How BizLibrary makes our partnership BETTER

Skills Needed

Competent

Learning on the Fly

Ethics

Innovation Management

Negotiation

Functional andTechnical Skills

Partnership I Relationship and trust followed by collaborative process

Partnership I Relationship and trust followed by collaborative process

What do they do…

Leadership

Leadership I Influential to lead an effort and motivate/inspire others to act

Coach the Qualities of Leadership

Having control and leading an effort

Encourage and communicate with others

Empower others

Skills Needed

Emotional Intelligence

Leading Others

Motivating Others

Monitoring Others

Approachability

Manages Visionand Purpose

Leadership I Influential to lead an effort and motivate/inspire others to act

Leadership I Influential to lead an effort and motivate/inspire others to act

What do they do…

50

Review

Invested

Knowledge of Company

Curious

Training Industry

Partnership

Communication

Vendor

People

Leadership

Solutions

Key Takeaways

Take time to evaluate yourself against each of the top 10 areas of focus

Identify where you’re struggling

Look to improve skills identified in these areas

Questions?

Advanced Train the Trainer Video Series

27-part video series from BizLibrary Productions

Video lessons include:1. Becoming a Learning Organization2. The New Learner3. The Case for e-Learning4. Transferring Skills to the Next Generation5. Engagement vs Interaction6. Training as a Promotion Qualifier7. Training Payback vs. ROI8. True Costs of Training9. See, Know and Do Goals10. Training Process vs Programs

Interactive Video: Beginning Development for Training Programs

Try out these video lessons and more!

Let us know through the poll if you’d like a free trial of BizLibrary’s online course collection.

www.bizlibrary.com/free-trial

Stay in Touch

Shannon KlucznyVice President of Clients Success

BizLibraryskluczny@bizlibrary.com

Erin BoettgeContent Marketing Manager

BizLibraryeboettge@bizlibrary.com

www.bizlibrary.com