the secret behind 7 efficient distribution companies

7 distributioncompanies who are more efficient thanks to Sage CRM

As the owner or manager of a modern distribution company, you know how important it is to ship orders on time and provide great customer service and stay one step ahead of the competition.

As the owner or manager of a modern distribution company, you know how important it is to ship orders on time and provide great customer service.

But do you know that a customer relationship management solution can help you sell more products and services, get ahead of the competition and become more profitable?

We do

Here are 7 real-world examples of successful distribution companies using Sage CRM today

01

For understanding what customers want

The car rental company Avis wanted a system for customer service and for responding to customer interactions.

It integrated Sage CRM with its booking system, giving employees a better view of customers and driving efficiency across the business.

“Our operators have a full service and booking history of callers [and] resolution time is down. We can build a much deeper impression of the ‘Avis experience’.”

What Avis is saying:

Ann Gallagher,Customer Relations Manager

02

For more productive business processes

Konica Minolta relied on three software systems which were unproductive and costly. The printing services company wanted a solution that would save it time and money.

Using Sage CRM and Sage ERP, the printing services company can see its current cash flow, access current customer information and build more rewarding relationships.

‘It became increasingly important to make the customer a partner in our daily business processes and to achieve this we needed a [complete] view of our customers’

What Konica Minolta is saying:

Ronald Rens,IT and Engineering Solutions Manager

03

For a moremobile workforce

Healthcare equipment supplier Linet France needed a CRM system that employees could access remotely and use to track long-term business projects.

Mobile CRM means its employees can save time and become more productive by updating their data from anywhere.

“Our sales men, who handle up to 15 departments each, consult all the customer data securely in real time and also update our database remotely. That way they gain time and independence”

What Linet is saying:

Eric Mougin, President

04

For getting ahead of the competition

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The Musgrave Group required a solution for providing superior business support to its retail partners. In addition, it needed a system that would allow it to improve customer service.

x

Sage CRM enables the Musgrave Group to respond to customers faster and provide a quality customer service experience that differentiates it from competitors.

“It is important for Musgrave Retail Partners Ireland to deliver a high quality customer service. This is not possible to do effectively in the absence of a good CRM solution. In turn, quality customer service helps to differentiate us from our competitors and allows us to respond quickly to our customers' needs.”

What the Musgrave Group is saying:

Michael O’Neill, IT Service Desk Manager

05

For providing exceptionalcustomer service

Lightspeed Aviation distributes headsets, but as the company grew it found providing exceptional customer service more difficult.

Today Sage CRM and Sage ERP provide an integrated business management solution that enables exceptional customer service.

What Lightspeed Aviation is saying:

“Sage ERP and Sage CRM are flexible enough to work the way we work and help us to be better at what we do. We have a platform that will support our growth and adapt to our changing business for years to come”

Jim Mueller, Vice President and COO, Lightspeed Aviation

06

For employeeswho want easy-to-use software

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TODD’s sales team needed an easy-to-use CRM solution that would improve their knowledge of customers, drive their productivity and increase sales.

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Thanks to Sage CRM, TODD now has a central customer database that all of its team can use to find information about customers faster and more easily than before.

“Sage CRM’s user-friendliness and intuitive interface simplified its adoption by [our] users.”

What TODD is saying:

Audrey Pinsault,Sales Administration Manager

07

For enabling faster business growth

31

Inortech supplies paint, ink, plastics, and adhesives. It wanted a solution for handling prospect and customer information, for collecting invoices and for reviewing sales histories.

32

Sage CRM has accelerated collections for outstanding invoices, improved its cash flow, credit, and increased the company’s ability to expand.

“With all information readily available, sales representatives can deliver unparalleled customer service and strengthen client relationships. In short, Sage CRM delivers the business management capabilities we need to stay competitive. ”

What Inortech is saying:

Shaun Summers,Global Sales Tools Manager

Over 15,000 companies around the world use Sage CRM every day.

Over 15,000 companies around the world use Sage CRM every day.

Distribution companies who use Sage CRM are becoming more efficient, productive and profitable.

Over 15,000 companies around the world use Sage CRM every day.

Distribution companies who use Sage CRM are becoming more efficient, productive and profitable.

You can do the same.

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Discover how our customers are succeeding with Sage CRM:www.sagecrm.com/success-stories/