the process revolution - why organisation need business process improvement like never before in our...

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Music - Revolution

WHY WE NEED PROCESS TODAY LIKE NEVER BEFORE

THE BOY AND THE BIG TRIP

WE LIVE WITH ACHALLENGING LEGACY

THE INDUSTRIAL REVOLUTION

A SCOTSMAN

A PIN FACTORY

THE DIVISION OF LABOUR

BUT…WHO WORKS IN A PIN FACTORY?

WE DO...AND WE DON'T...

NEWROLES IN

INCREASEDCOMPLEXITY

SHOCK!

COMPLEXITY IS THE FIRST COMPETITOR

RESHUFFLING ROLES ONLY MOVES THE PROBLEM

REWORK

DELAYS

THE CUSTOMER SUFFERS

THE GOLDEN AGE IS OVER

87%87%

A RE-LEVELLING IS UNDERWAY

TECHNOLOGY IS THE LEVELLER

A LEVEL PLAYING FIELD

THE TROUBLE WITH BATTLESHIPS

THOSE DAMN DINGHIES

ACORNS & OAK TREES

UNPRECEDENTED COMPETITION

AN AGE OF CUSTOMER POWER

THOSE YOUNG WHIPPERSNAPPERS

87% STARTS TO LOOK GOOD!

““THE DIVISION THE DIVISION OF LABOUR & OF LABOUR & CUSTOMER CUSTOMER CENTRICITY ARE CENTRICITY ARE PERPETUALLY PERPETUALLY AT ODDSAT ODDS”” - Me- Me

CONVEYOR BELT THINKING

START THINKING HORIZONTAL

NOTHING CAN BE SAID TO BE CERTAIN EXCEPT DEATH AND TAXES

INVEST IN PROCESS GLUE

FLEXIBLE GLUE

FASTER TO MARKET

BALANCE THE AUTOMATION SEESAW

WE MUST MOVE WE MUST MOVE FROM FROM

INDUSTRIAL INDUSTRIAL REVOLUTION TO REVOLUTION TO

CUSTOMER CUSTOMER REVOLUTIONREVOLUTION

CUSTOMERS AT HARM’S LENGTH

THE CUSTOMER EXPERIENCE DOES NOT START WITHIN YOUR WALLS

TOTAL CUSTOMER ALIGNMENT

THE PROCESS & THE CUSTOMER EXPERIENCE MUST BE ONE

RUTHLESSLY CUT A PATH TO THE CUSTOMER

TAKE OFF THE BLINKERS

THERE IS NO TRY CAN’Txxx

DON’T LIMIT THINKING

LIMITATIONSKILL INNOVATIONS

WEAR MANY CUSTOMER HATS

THINK BIG, ACT SMALL

YOU GET WHAT YOU NICHE FORAND YOU’RE ALWAYS NICHING

SEEK THE POWER OF SCALE WITHNICHE PERSONALISATION

BUSINESSBUSINESSPROCESS PROCESS IS ANIS ANAUTHENTICAUTHENTICVOICE THATVOICE THATSAYS WHAT SAYS WHAT BUSINESSBUSINESSWE ARE INWE ARE IN

ACTIONS SPEAK LOUDER THAN MARKETING

TODAY ANYONE IS YOUR JUDGE AND JURY

SO WE NEED TO SPEAK CUSTOMER EXPERIENCE

THEY BUY MORE FROM YOU

THEY WON’T LEAVE YOU

THEY RECOMMEND YOU

IT’S A LOT LIKE BEING IN LOVE

QUESTIONS

COMING SOON

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