the problem with problems v3 03 15 15
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THE PROBLEM
WITH PROBLEMS
COMPLEXITY AND MEDIATION
BRUCE A. WALTUCK, M.A., C, C, AND C
PRESIDENT, FREETHINC. . . FOR A CHANGE
CONSULTING THROUGH A NEW LENS
WWW.FREETHINC.COM 609.577.1584
Copyright © Bruce Waltuck 2015. All Rights Reserved
NOT ALL PROBLEMS ARE CREATED EQUAL
SIMPLE, OR OBVIOUS
TECHNICAL, OR COMPLICATED
ADAPTIVE, OR COMPLEX
Copyright © Bruce Waltuck 2015. All Rights Reserved
SIMPLE, OR OBVIOUS PROBLEMS
THE DOMAIN OF KNOWN KNOWNS
EVERYONE KNOWS THE SOLUTION
EMOTION CAN BLOCK OUTCOMES
Copyright © Bruce Waltuck 2015. All Rights Reserved
COMPLICATED, OR TECHNICAL PROBLEMS
THE DOMAIN OF KNOWN UNKNOWNS
EXPERTS CAN GIVE US A RANGE OF VIABLE OPTIONS
REASONABLE CERTAINTY OF DESIRED OUTCOME
STATUTES & PRECEDENT, E.G.
Copyright © Bruce Waltuck 2015. All Rights Reserved
COMPLEX, OR ADAPTIVE PROBLEMS
THE DOMAIN OF UNKNOWN UNKNOWNS
NO ONE NOW KNOWS WHAT THE SOLUTION IS
EXPLORE PROMISING OPTIONS IN WAYS THAT ARE "SAFE TO FAIL"
ANY MOVEMENT FROM THE STATUS QUO WILL REQUIRE ADAPTATION & CHANGE
Copyright © Bruce Waltuck 2015. All Rights Reserved
OPTION ASSESSMENT
AS IN INTEREST-BASED NEGOTIATION
EXPRESS & AGREE ON CORE VALUES AND OPERATING PRINCIPLES
WHAT IS IMPORTANT TO ME/US?
WHAT DO I/WE WANT?
HOW WILL I/WE ACT IN MAKING SENSE & DECISIONS?
Copyright © Bruce Waltuck 2015. All Rights Reserved
DIFFERENT TYPES OF PROBLEM>DIFFERENT
PATTERNS OF RESPONSE
SIMPLE, OR OBVIOUS > SENSE, CATEGORIZE, RESPOND
COMPLICATED, OR TECHNICAL > SENSE, ANALYZE, RESPOND
COMPLEX, OR ADAPTIVE > PROBE, SENSE, RESPOND
Copyright © Bruce Waltuck 2015. All Rights Reserved
EXAMPLES
FINANCIALS
HOME AND OTHER ASSETS
FUTURE EARNINGS
CHILD CUSTODY
CHILD SPECIAL NEEDS
ALIMONY
Copyright © Bruce Waltuck 2015. All Rights Reserved
FEAR, FAILURE, AND UNCERTAINTY
WE SIMPLY CAN NOT KNOW EVERYTHING WE WANT TO KNOW
BUT WE CAN ACT IN WAYS THAT ARE CONGRUENT WITH OUR CORE VALUES &
OPERATING PRINCIPLES
WE HAVE LEARNED TO PRESUME SOLUTIONS ARE KNOWABLE AND TO FEAR AMBIGUITY &
FAILURE
Copyright © Bruce Waltuck 2015. All Rights Reserved
THE COMPASS & THE MAP:
INTENDING & DISCOVERING
ONE CIRCLE AS PARTIES TOGETHER
OUTER CIRCLES: SPHERES OF INTEREST, CONCERN, ISSUES
TWO CIRCLE DIAGRAMS – AS THE PARTIES ARE SEPARATED
Copyright © Bruce Waltuck 2015. All Rights Reserved
TRUE NORTH
ACCOUNTABILITY NOW, & LATER
DID WE DO WHAT WE SAID WE WOULD DO. . . IN THE WAY WE SAID WE WOULD DO IT?
NEW INFORMATION CAN SHIFT UNDERSTANDING, REDRAW THE MAP, & REORIENT THE COMPASS
ARE MY/OUR POSITIONS CONGRUENT WITH MY/OUR ESPOUSED VALUES & BELIEFS?
Copyright © Bruce Waltuck 2015. All Rights Reserved
STUFF HAPPENS
ACTING INTO THE UNKNOWN FUTURE
ADAPTIVE CAPACITY
FOUR DOMAINS >
FEELING
LEARNING
UNDERSTANDING
EXPLORING
Copyright © Bruce Waltuck 2015. All Rights Reserved
WE ALL GET "FLUXED“
WWW.GETFLUXED.COM
EXPERIENCE
EXPECTATIONS
ENGAGEMENT
RESPONSE
DEGREES OF DIFFERENCE
Copyright © Bruce Waltuck 2015. All Rights Reserved
THE SINGLE BIGGEST MISTAKE
TREATING THE TRULY COMPLEX AS IF IT WAS OBVIOUS, TECHNICAL, OR COMPLICATED
Copyright © Bruce Waltuck 2015. All Rights Reserved
THE PERSISTENT PERNICIOUS PRESUMPTION
PRESUMING THAT THE CAUSAL RELATIONSHIP BETWEEN WHAT WE DO
AND WHAT HAPPENS, IS KNOWN, OR KNOWABLE,
IN MEETING COMPLEX PROBLEMS
Copyright © Bruce Waltuck 2015. All Rights Reserved
MIND THE GAP
WORK TO NARROW THE GAP BETWEEN EXPECTATION AND EXPERIENCE
Copyright © Bruce Waltuck 2015. All Rights Reserved
THE CYNEFIN FRAMEWORK
HTTP://EN.WIKIPEDIA.ORG/WIKI/CYNEFIN
Copyright © Bruce Waltuck 2015. All Rights Reserved
RICHARD KNOWLES' PROCESS ENNEAGRAM
HTTP://WORLDBUSINESS.ORG/WP-
CONTENT/UPLOADS/2013/06/PR082406.PDF
Copyright © Bruce Waltuck 2015. All Rights Reserved
LIBERATING STRUCTURES
HTTP://WWW.LIBERATINGSTRUCTURES.COM/
Copyright © Bruce Waltuck 2015. All Rights Reserved
MIND MAPPING
HTTP://WWW.THEBRAIN.COM/MINDMAPPINGWELCOME?GCLID=C
PEVU5KRRCQCFVQ2GQODW3KANG
Copyright © Bruce Waltuck 2015. All Rights Reserved
THANK YOU
BRUCE WALTUCK, M.A., COMPLEXITY, CHAOS, AND CREATIVITY
YES, IT REALLY SAYS THAT ON THE DIPLOMA
FREETHINC. . . FOR A CHANGE
CONSULTING THROUGH A NEW LENS
CHANGE, EMPLOYEE AND LABOR RELATIONS, DIALOGUE, PARTICIPATORY NARRATIVE INQUIRY
FREETHINC@HOTMAIL.COM 609.577.1584
Copyright © Bruce Waltuck 2015. All Rights Reserved
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