the power of emotional intelligence presented by paul lazarony, associate chair, department of...
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The power of emotional intelligencePresented by Paul Lazarony,Associate Chair, Department of A&IS, CSUN
Developed by Janice Smith,Pacific South West Lead Development Consultant
Page 2 The power of emotional intelligence
Who has had ZERO emotions today?
Page 3 The power of emotional intelligence
We have an average of 456 emotions a day
What do you do with your emotions?
Page 4 The power of emotional intelligence
Introductions
Tell me about a time when your emotions got the best of you.
Page 5 The power of emotional intelligence
When are you at your best?
High emotions/
negative energy
High emotions/
positive energy
Low emotions/
negative energy
Low emotions/
positive energy
E n e r g yE n e r g y
Emotions
Emotions
Page 6 The power of emotional intelligence
Where do you play?
Survival zone► Defensive► Anxious► Fearful► Angry► Tense► Negative► Frustrated
Performance zone► Energetic► Focused► Positive► Passionate► Confident► Hopeful► Challenged
Burnout zone► Defeated► Unfocused► Exhausted► Hopeless► Burned Out► Grieving► Sad
Recovery zone► Calm► Carefree► Peaceful► Mellow► Relieved► Relaxed
E n e r g yE n e r g y
Emotions
Emotions
Page 7 The power of emotional intelligence
A working definition of EI
“Your ability to recognize and understand your emotions and your skill at using this awareness to manage yourself and your relationship with others.”
– Drs. Travis Brandberry & Jean Greaves,Authors of The Emotional Intelligence Quick Book
Page 8 The power of emotional intelligence
Daniel Goleman’s EI model
Self-awareness
Can I accurately identify my emotions as they happen?
Self-management
Can I manage my emotions and behavior to a positive outcome?
Social awareness
Can I accurately identify your emotions and tendencies as I interact with you or a group?
Relationship management
Can I manage the interaction I have with others constructively and to a positive outcome?
Social competenceSocial competence
Personal competencePersonal competence
What I seeWhat I see What I doWhat I do
Page 9 The power of emotional intelligence
Understanding ourselves:Understanding our brain
Page 10 The power of emotional intelligence
The three brains
Cognitive/thinkingbrain (cortical)► Feeling identification► Short-term memory► Reflection/creativity► Analysis/planning► Decisions
Mammalian/social brain (limbic)► Emotions► Long-term memory► Attention/focus► MovementReptilian/reactive
brain (autonomic)► Protection► Maintenance of body► Survival of species
Perception
Ideas and actions
Page 11 The power of emotional intelligence
Challenging Descartes
I feel Therefore I think Therefore I am.
We feel it first and then we assign meaning.
Page 12 The power of emotional intelligence
You have 6 seconds to catch the triggersgoing off in your reactive and social
brains before the chemicalsreleased hinder choice.
Self awareness and self managementEmotional intelligence: It’s your choice
6SECONDS
Curiosity
Courage
Patience
Optimism
Perseverance
Humor
Tolerance
Willingness
Love
Resiliency
Initiative
Confidence
Integrity
Respect
Page 13 The power of emotional intelligence
“Anyone can become angry – that’s easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – this is not easy.”
– Aristotle, The Nicomachean Ethics
Page 14 The power of emotional intelligence
Emotional intelligence: Self awareness and self management
Page 15 The power of emotional intelligence
Building self awareness
The more we think about what we are feeling and do something with that feeling, the more developed our pathways become.
Page 16 The power of emotional intelligence
“Needs are neither good or bad – they just are. Identify your needs or they will control you.”– Marcia Reynolds, author of Outsmart Your Brain!
What are your needs? (a.k.a. triggers)
Acceptance Achievement Appreciation Be in control
Consistency Peacefulness Happiness Make a difference
Respect Praise Be valued Be right
Feel safe Love Comfort Freedom
Balance Attention Be needed Adventure
Admiration Feel worthwhile Be liked Be understood
Fairness Structure Flexibility Creativity
Harmony Be unique Be connected Loyalty
Page 17 The power of emotional intelligence
The SET-C Method™
Tell Your Story Identify the Emotion Look for the Trigger Choose
Source: Marcia Reynolds, Outsmart Your Brain!
Page 18 The power of emotional intelligence
The brain is plastic. Train it.
Emotions ALWAYS serve a purpose.
Lean into your discomfort and make
new connections in your brain.
Page 19 The power of emotional intelligence
Understanding others:Strengthening our relationships
Page 20 The power of emotional intelligence
Daniel Goleman’s EI model
Self-awareness
Can I accurately identify my emotions as they happen?
Self-management
Can I manage my emotions and behavior to a positive outcome?
Social awareness
Can I accurately identify your emotions and tendencies as I interact with you or a group?
Relationship management
Can I manage the interaction I have with others constructively and to a positive outcome?
Social competenceSocial competence
Personal competencePersonal competence
What I seeWhat I see What I doWhat I do
Page 21 The power of emotional intelligence
Closing challenges
Now that you know what you know...What will you do differently?
► How will you build your self-awareness?► What will you do with your 6 seconds?► How will you strengthen your relationships?
Page 22 The power of emotional intelligence
“The real voyage of discovery consists not in seeking new landscapes but in having new eyes.”
– Marcel Proust, French novelist
Best wishes in your EI journey!
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