the patient & family care experience program: partnering with our future providers to build a...

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Patient & Family Care Experience Program: Partnering with our Future

Providers to Build a Patient- & Family-centred Culture

Lisa Clatney, Family Care Specialist, Saskatoon Health RegionHeather Thiessen, Patient Advisor, Saskatoon Health Region

Christie Kimber, 3rd Year Medical Student, University of SaskatchewanDr. Krista Baerg, Associate Professor, Pediatrics, University of Saskatchewan

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Acknowledgements• Dr. K. Baerg, Pediatrics• Dr. M. D’Eon, College of Medicine• M. Keller and L. Clatney, Saskatoon Health Region• R. DeCoursey, Family Representative, Saskatoon Health Region• P. Dolman, J. deGuzman, J. Hasmatali, Medical Students, Pediatric Interest Group • K. Trinder, Educational Support and Development, College of Medicine• Participating Patient- Family Advisors• Participating medical and pharmacy students

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Background

• Health care professionals who practice patient and family centred care recognize the critical role that patients and families play in improving health outcomes and patient experience, and providing expertise as a member of the health care team

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Program Development• Implemented over three academic years, from 2010 to 2013

• Extension to inter-disciplinary involvement in current year• Revised annually based on feedback

• survey and focus group evaluation• student and patient/family advisor participants• provided by Educational Support and Development, College of

Medicine

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Evolution of Program

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Program Evaluation

This program allowed me to view the healthcare system from a different (and very important) perspective. I went in expecting to gain a greater appreciation for patients and I have gain that through this program (student)

I enjoyed the students very much. They are so young and full of potential (advisor)

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Patient Perspective

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Student Perspective

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Conclusions

• Program viewed positively by both students and advisors

• Program is associated with changed perception of patient and family perspectives and expertise

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Questions?

Contact Me:Lisa Clatney

Saskatoon Health Regionlisa.clatney@saskatoonhealthregion.ca

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