the it system that couldn’t deliver who is responsible for assuring information technology success...

The IT System That Couldn’t Deliver

Who is responsible for assuring information technology success at Lexox?

The IT System That Couldn’t Deliver

Action Plan: Short Term

• Get the data in the system immediately

• Train field reps immediately

The IT System That Couldn’t Deliver

Action Plan: Long Term

• Bennet: Vision can’t be delegated; create and share vision with managers and employees – tie IT decisions to the business’s vision and mission;

• Business Managers: Made accountable for delivering business results;

• Sullivan: Speed up delivery of systems that directly affect revenue and competitive position;

The IT System That Couldn’t Deliver

Action Plan: Long Term

• Sullivan: Share a weekly post-deployment assimilation map – track the spread of new behaviors the IT is meant to instill – identify high-, low-, and no-risk business units;

• Business Managers: Compete for IT capital – funding goes to projects that are tied to the business strategy and will generate the highest payback;

• Sullivan: Benchmark against best-in-breed distribution systems;

Six IT Decisions Your IT People Shouldn’t Make

• How much should we spend on IT?

• Which business processes should receive our IT dollars?

• Which IT capabilities need to be company-wide?

• How good do our IT services really need to be?

• What security and privacy risks will we accept?

• Whom do we blame if an IT initiative fails?