the delone and mclean model of information systems success
Post on 05-Feb-2015
382 Views
Preview:
DESCRIPTION
TRANSCRIPT
THE DELONE AND MCLEAN MODEL OF INFORMATION SYSTEMS SUCCESS
Hamideh IrajSahar Najafikhah
Delone and McLean IS Success Model1Expectation Confirmation Theory2
Organizational Learning3
4
Evaluation Theories
SERVQUAL
A General View on Delone and McLean Theory• Originating authorsDeLone & McLean (1992)DeLone & McLean (2002)DeLone & McLean (2003)
• Originating areaInformation Systems
• Level of analysisIndividual, Organization
The Importance of the TheoryThe 1992 article of DeLone and McLean The single-most heavily cited article in the IS literature over the past 15 years
Ephraim R. McLeanComputer Information Systems
Georgia State University
William H. DeLoneDepartment of Management
The American University
The Theory History
1980Peter KeenThe lack of a scientific basis in IS researchQuestion: What are dependent variable in IS research?
1992DeLone and McLean introduced their first IS Success Model
System quality Information qualityUseUser satisfaction,Individual impactOrganizational impact
2003The Updated D&M IS Success Model
InformationSystemService quality(Intention to) useUser satisfactionNet benefits
D&M IS Success Model (1992)
Updated D&M IS Success Model (2002)
Two Models: The Differences
1. the addition of service quality to reflect the importance of service and support in successful e-commerce systems
2. the addition of intention to use to measure user attitude as an alternative measure of use
3. the collapsing of individual impact and organizational impact into a more parsimonious net benefits construct.
CONSTRUCTS AND MEASURES
1. System QualityThe desirable characteristics of an IS and, thus, subsumes measures of the IS itself. Focus on usability aspects and performance characteristics of the system under examination.
A very common measure is perceived ease of use caused by the large amount of research related to the Technology Acceptance Model (TAM)
1. System Quality - Measures
2. Information QualityThe desirable characteristics of an IS’s output
quality of the information that the system produces and its usefulness for the user
Often seen as a key antecedent of user satisfaction.
2. Information Quality - Measures
3. Service QualityThe quality of the support that the users receive from the IS department and IT support personnel, such as, for example, training, hotline, or helpdesk.A very popular measure : SERVQUAL
4. Intention to Use/UseThe degree and manner in which an IS is utilized by its users.
5. User Satisfaction
The user’s level of satisfaction when utilizing an IS
especially useful when :Mandatory use of ISThe amount of use is not an appropriate indicator of systems success
5. User Satisfaction - Measures
6. Net Benefits
The extent to which IS are contributing to the success of the different stakeholders
Theory Applications
Relation to TAM 2-Venkatesh and Davis (2000)
Related to Use
A measure of System Quality
Relation to UTAUT (Unified theory of acceptance
and use of technology) -Venkatesh et al. (2003)
Intention to Use
Use
Resources
1. Integrated Series in Information Systems, Volume 28, Information Systems Theory Explaining
and Predicting Our Digital Society, Vol. 1, Springer; 2012 edition
2. ِ�Delone, William H. and McLean, Ephraim R. ,The DeLone and McLean Model of Information
Systems Success A Ten-Year Update, Journal of Management Information Systems, 19(4),
pp. 9–30, Spring 2003
3. http://istheory.byu.edu/wiki/Delone_and_McLean_IS_success_model
THANK YOU FOR YOUR ATTENTION
top related