the customer experience recognition awards with andrew bredenkamp

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Customer Experience Recognition Awards

2015

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CaptioningOn Screen & Online

http://bit.ly/121_idw

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KeynoteAndrew Bredenkamp

Founder & CEO at Acrolinx

Customer Experience

What do our winners have in common?

CONNECTIONS

CREATIVE

COMPELLING

…and now for the awards

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KeynoteAndrew Bredenkamp

Founder & CEO at Acrolinx

The Customer Experience Recognition Awards (CERAs) recognize outstanding contributions to

the customer experience made by content developers.

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Our Judges

Categories

Accessibility (Expanding Access)

Customer Support - Technical Communications (Post Purchase)

Employee Engagement (Internal Initiatives)

Information Discovery (Sales Process)

Translation / Localization (Expanding Access)

User Community/Social Media (Marketing/Brand)

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AccessibilityExpanding Access

Accessibility

Microlink PC Ltd

Microlink Workplace Adjustment System –Mi Case

Created a streamlined system for Lloyds Banking Group to solve internal workplace adjustment issues.

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Customer Support – Technical Communication

Post Purchase

The Customer Experience Recognition Awards (CERAs) recognize outstanding contributions to

the customer experience made by content developers.

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Customer Support – Technical Communication

Post Purchase

Customer Support – Technical Communications

Conga

CongaSphere.Com

Overhauled its existing support site into a comprehensive, functionally organized portal supporting the customer journey.

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Employee EngagementInternal Initiatives

Employee Engagement

Cisco Systems

Knowledge Champions League: Driving Employee Engagement with Gamification

Through gamification, Cisco transformed engineers’ knowledge and expertise into valuable, customer-consumable content.

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Information DiscoverySales Process

Information Discovery

Juniper Networks

Juniper Networks Data Center Design and Architecture Center

The D&A Center interactively guides customers as they build and evolve their data center networks.

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Translation / LocalizationExpanding Access

Translation / Localization

GE Healthcare

Great translation results from a GREAT Global Ultrasound Technical Documentation Team

The GE Ultrasound Tech Pub team achieved a critical business imperative: Facilitate on-time documentation /translations.

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User Community /Social MediaMarketing / Brand

User Community / Social Media

Cisco Systems

Cisco Live 2015

Enabled valuable connections with onsite and online attendees, fostered a strong community, and optimized the conference experience for everyone participating onsite, online, or simply joining the conversation.

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Best in Show

Best in Show 2015Conga – CongaSphere.com

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