the contactless donations solution for charities: the technology perspective

The Contactless Donations Solution for Charities : The Technology Perspective

Contactless Britannia Charity Roundtable - July 6th 2016

Robert FoxSenior Sales Manager – UK & Europe

Overview

• What is the solution and who's involved

• Background and history

• Company detail and solution map

• Current charity partners and where we are today

• What's being offered and what options are available

• What must charities be aware of when selecting their solutions

• Commercials and options

What’s the Solution and Who's Involved

Background and History: Market Opportunity for Charities

• £10.6bn is donated to charity by individuals in the UK (CAF, UK Giving, 2014).

• It’s estimated that £0.5bn - £1bn of that is currently given in cash (CAF, UK Giving, 2014).

• Cash transactions overall are set to fall from £20.8bn in 2012 to £13.7bn in 2022 (UK Cards Association).

• Donations over card have doubled over the last 5 years to £120m (UK Cards Association).

• There are 181,461 charities in the UK that currently use around 1m cash collection tins/buckets (Charity Commission).

• Approximately 5,000 of these charities raise more than £1,000/year in cash (Charity Commission).

Background and History: 100 Days Proof of Concept

• Principle learning to test whether customers would respond positively to donating via contactless at on-street collectors.

• A secondary objective was to prove the hardware concept.

• Save the Children were invited to be the charity partner.

• Throughout the project, a contactless-only approach was taken in the interests of delivering a pilot within a 100-day timetable.

Background and History: 3D Printed Parts. Rapid Design Dev

Background and History: 3D Printed Parts Assembly of 10

Save the Children

Trial at Westfield Stratford

Background and History: BBC The One Show 07/04/2015

Background and History: Costa Coffee Trials

Background and History: Costa Coffee Trials

• The Proof of Concept demonstrated that there is a growing, but currently limited expectation to pay with card.

• Other charities would like their own opportunity to test and learn about card acceptance in the short term.

• Consumer awareness is key to driving donations.

3 Key Findings

What’s the Solution and Who's Involved: Creditcall

What’s the Solution and Who's Involved: Creditcall

• Easy to use, granular level detail, live transaction reporting

• Comprehensive reporting of all transactions, with export to .XLS, .XLSX and other modern export formats

• Optional SOAP interface

• Mobilised version for smart devices available

• Easily branded & multiple languages

• Support on hand for questions and guidance

WebMIS reporting tool

What’s the Solution and Who's Involved: Elavon

• A subsidiary of US Bancorp providing Elavon with very strong and stable financial foundation

• Offers merchant processing in more than 30 countries

• Supports payment needs in excess of 1 million merchant locations globally

• Safely and securely manages 3 billion annual transactions worldwide

• 4th largest U.S. credit card processor

• 6th largest acquirer in European marketplace

• 85% of customers are SMEs

What’s the solution and who's involved: Payter

Charity Partners so far…

What Must Charities be Aware of When Selecting their Solutions

• Will you be using the terminals for in store/fixed locations or for on street donations?

• Battery life on the handheld units are about 8 hours.

• Donation funds are received within 2 - 3 days.

• Transactions are encrypted and sent to the acquirer via GPRS signal from the inbuilt SIM card. If a signal is not available they are stored until signal is available and are sent then.

• Transaction information can be seen and tracked via our reporting tool, WebMIS.

• This is a stand alone solution and does not need any other payment solutions/back-end systems already deployed or in use.

Pricing

There are several components which comprise of the total price:

• Hardware

Ideally, these elements would be bundled together and provided by a single party. Creditcall works on a variety of models to suit different situations.

• Comms (SIM) • MSC (Acquirer fees) • PSP (Creditcall charge)

Future Designs….

Next generation design with leather holder strap and 3 button ‘donation amount selection’ function.

Robert Fox

Senior Sales Manager: UK and Europe

robert.fox@creditcall.comT +44 117 930 4455