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The Business of ITIT4IT Reference ArchitectureMark BodmanIT4IT StrategistCustomer SuccessNovember 15, 2016
A Language for Digital Transformation
A managed and metered Service Model approach
enables true Portfolio
Management
A standards-based operating model shifts IT
effort from factory design to value
delivery
ERP-like functional flow
improves financial control and allows
fine-grained, usage-based chargeback
The Value Chain model supports
end-to-end focus on outcomes
The journey from legacy to digital requires excellent architecture
IT4IT Success Stories
• Simplified complex IT process and tool landscape
• Improved governance• Reduced number of
IT vendors
Shell
• Bridged both IT and business silos
• Enabled genuine collaboration on business function automation
• Better time to market
Rabobank
• Applied Value Chain thinking to IT management.
• Increased automation in IT operations
Exxon Mobil
• Cut vendor management overhead
• Reduced IT spend• Retired ~130
applications
Safeway
• Moved to shorter planning cycles
• Introduced continuous build and deploy
• Managing and controlling service consumption
FedEx
IT use cases
The need for an IT4ITTM StandardIT must effectively deliver digital business outcomes
5
IT use cases
Many un-aligned Software Products IT4IT aligned Software Solutions
ToFromPlan Build Deliver Run
IT4IT simplifies
IT solutions
IT4IT™ is a trademark of The Open Group
Efficiency
Agility
IT4IT Reference Architecture Offers IT...
•Strategy alignment to value•Respond to changing markets
•Reduce risk
•Faster time to market•Supports transparency•Value based cost controls
•Respond to customer demand
•Fast issue resolution•Feedback sets strategy
•Pay as you go pricing model•Catalog offerings•Transparent pricing
Background and Journey to the Open Group IT4IT™ Standard
The Open Group launches the IT4IT Forum
ERP4IT Consortium attracts enterprise customers, partners and vendors to contribute to v 1.0
HP hosts 1st ever ERP4IT Consortium offsite
8
The Open GroupannouncesIT4IT People Certification
2012 2013 2014 2015 2016
Milestone>6000 downloads of the standard
The Open Group releases theIT4IT Reference Architecturestandard to thepublic
IT4IT Value Chain
Strategyto
Portfolio
Plan
Requirementto
Deploy
Build
Requestto
Fulfill
Deliver
Detectto
Correct
Run
The IT Value Chain
Injecting business practices into the IT operating model
Efficiency&
AgilityFinance & assets
Intelligence & reporting
Resource & project
Governance, risk and compliance
Sourcing & vendorIT V
alue
Cha
in
Plan Build Deliver Run
Reference Architecture
Value Chains – Porter• Competitive Analysis• Strategic Concepts• Value Creation• Activity cost to profit margin
analysis
Value Streams – Martin• Lean / 6-sigma concepts• Multi-Process Oriented• Customer focused results
7
IT4IT: An Automation Oriented Operating Model
Manage investments
Rationalize portfolio
Alignstrategy
Prioritize backlog
Strategy to Portfolio “Plan”
MeasureSubscribeDefine & publish Fulfill
Request to Fulfill “Deliver”
DeployDevelopPlan & design Test
Requirement to Deploy “Build”
ResolveDiagnoseDetect Change
Detect to Correct “Run”
10
IT4IT Value Streams, KPI’s and Reference Architecture
Measure– Chargeback/
showback– Cost transparency – Influence demand– Surveys and ratings
Requirement Component
Requirement to Deploy
1:n
n:1
PortfolioBacklog
Item
Portfolio BacklogItem (rationalized/
Prioritized)
Competency(availability) Assets
(availability)
Policy
Portfolio Backlog Item
Policy
Requirement
1:n
ConceptualService
Blueprint
PortfolioBacklog
Item
Conceptual Service
Conceptual Service
Blueprint
n:m
Project Component
IT Initiative
Scope Agreement
1:n Scope Agreement
Service Design ComponentLogical Service
Blueprint1:n
Portfolio Demand Component
Service Portfolio Component
n:m
Business Process
Portfolio Backlog Item
n:1Policy
Component
Proposal Component
Requirement to Deploy
Requirement to Deploy
IT Asset Management
BusinessStrategy
Labor Management
Problem Component
Problem, Known ErrorDetect to Correct
Service Architecture
Enterprise Architecture Component
n:m
1:1
Portfolio Backlog
Supportive Function
IT Investment Portfolio Component
ITFM Supportive Function
IT Budget
n:m
n:1
Cost Modeling Component
ITFM Supportive Function
IT Cost Modeln:1
Service Model
Data Object – Key
Record Fabric IntegrationEntity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Portfolio Demand Component
Strategy to PortfolioPortfolio Backlog Item
Proposal Component
Service Portfolio Component
Policy Component
Source Control Component
Problem Component
Detect to Correct
IT Initiative
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Service Design
Package
Policy
Defect
Defect1:n
n:m
RFC
n:m
Requirement Component
Test Case
Test Component
Incident Component
Detect to Correct
Strategy to Portfolio
Conceptual ServiceBlueprint
Project Component Change ControlComponent
1:n 1:n 1:n
1:1
Scope Agreement
1:n 1:1Logical Service Blueprint
Service Release
Release Package
Scope Agreement
Strategy to Portfolio
Defect Component
Problem, Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT Initiative
Requirement
Defect
1:1
Service Design Component
Catalog Composition Component
Service Catalog Entry
Request to Fulfill
Fulfillment Request
Release Package
ReleaseComposition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
1:n
Service Release Blueprint
Service Contract (Template)
n:m
Fulfillment Execution Comp.
Desired Service Model
Request to Fulfill
Fulfillment Request
1:n
Build Component
Build
Build PackageComponent
Build Package
n:1n:m
n:m
Detect to Correct
Service Contract
1:n
n:m
1:n
Service Model
Data Object – Key
Record Fabric IntegrationEntity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Service Level Component
Service Model
Data Object – Key
Record Fabric IntegrationEntity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Project Component
Actual Service CIsDetect to Correct
Configuration Management
Component
ReleaseComposition Component
1:n
Service Release Blueprint
Desired Service
Model
Request Rationalization Component
Usage Record
Chargeback Contract
Bill/Invoice
Service Catalog Entry (Unbound)
Usage
Usage
Subscription
1:n
Request
Offer Catalog
n:m
Offer
User Profile
n:m
1:1
Shopping Cart
Chargeback Contract
n:m
Fulfillment Request
1:n
1:n
Subscription
Service Monitor
Offer Mgmt. Component
Request
Knowledge Item
Incident
Status 1:n
Service Catalog Entry
n:m
Fulfillment ExecutionComponent
RFC
1:1
Detect to Correct
Catalog Composition Component
UsageComponent
Chargeback / ShowbackComponent
RFCRequest
Change Control Component
Composite/Compound Request
IT Supplier (External to IT)
1:n
Engagement Experience Portal
1:n
1:1
IT Financial Management
Service MonitoringComponent
FulfillmentEngine & Deploy/Provision Systems
Detect to Correct
Knowledge & Collaboration
Supportive FunctionDetect to Correct
Incident Component
Offer Consumption Component
Requirement to Deploy
n:m
1:n
Request
1:n
n:1
Service Catalog Entry (Bound)
Actual Service
CIs 1:n Release Package
IT Asset Management
Supportive Function
FulfillmentRequest
Requirement to Deploy
Supportive Function
Service Level Component
Detect to Correct
ServiceContract(Template)
ServiceLevelStatus
Service Contract
1:1Service Contract (Instance)
Self Service Support Knowledge Collaboration
Conversation
Service Catalog
Shopping CartService Model
Data Object – Key
Record Fabric IntegrationEntity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Self Service Support
Defect Component
Requirement to Deploy
Defect
Portfolio Demand Component
Strategy to Portfolio
Portfolio BacklogItem
IncidentEvent
Actual Service CIs
RFCService Monitor
1:n
1:n n:m
n:m
Problem, Known Error
n:m
n:m
n:m
Event Incident
RFC
RFC
Problem RFC
Incident
Request to Fulfill
Fulfillment Execution Comp.
PortfolioBacklog
Item
n:m
Usage
1:n
Runbook
Run book
Run book
n:m
Service DiscoveryActual Service CIs
Defect
Knowledge & Collaboration Component
Knowledge Item
n:m
1:n
1:n
Supportive Function
ServiceMonitor Knowledge ItemRun book
Interactionn:m
Desired Service Model
1:1
1:1
Usage Component
Request to Fulfill
Defect
1:11:1
Offer Consumption Component
Request to Fulfill
Status
Service Monitoring Component
Incident Component
Change Control Component
ProblemComponent
Diagnostics & Remediation Comp.
Configuration Management Component
Event Component
RFC
1:n
Request to Fulfill
Actual Service
CIsFulfillment Request
Service Contract
Service Level Component
KPIn:m
Release Composition Component
Requirementto Deploy
Service Release Bluepr int
n:m
Offer Mgmt.Component
Service Contract (Template)ServiceContract
(Template)
Service Level Status
Business / ITMeasurement Business Measurement
(Incident)
Request to Fulfill
1:1
Request Rationalization
Component
Request to FulfillSubscription
Service Contract
(Instance)
1:1
n:m
Conversation
n:1
KPIs:– IT service value– IT service gap
KPIs:– Cycle time– Cycle Cost
KPIs:– Cycle time– Cost/service
KPIs:– MTTR– MTBF
Manage investment– Optimize portfolios– Communicate value– Evaluate benefit
realization
Rationalize portfolio– Consolidate demand– Create business cases– Business value, risk,
costs, benefits & resources
Align strategy– Define objectives– Financial planning– Set up policies and
guidelines– Enterprise architecture
– What-if-analysis– Rationalize portfolio– Ensure governance– Allocate resources,
fund and charter projects
Prioritize backlog
Strategy to Portfolio “Plan”
Subscribe– Portal/IT
engagement– Personalized
experience– Self-service
Define & publish– Repeatable service– Standardization– Alignment with
business objectives
– Integrate with incident, change, asset & demand
– Automate provisioning & status update
Fulfill
Request to Fulfill “Deliver”
Resolve– Implement change– Verify recovery– Close records
Diagnose– Root cause– Severity & business
impact– Define escalation
path– Auto-fix common
issues
Detect– Events, alarms &
metrics from everything
– User issues– Relationship among
events
– Change request– Risk analysis– Approvals
Change
Detect to Correct “Run”
Deploy– Release plan– Deployment assets– Change and
configuration process– Knowledge
management– App monitoring
Develop– Technical policy– Development (Agile,
iterative, waterfall…)– Source & set up dev
environment
Plan & design– Business process
model– User experience– Functional &
technical
– Functional: desktop, web, mobile
– Performance: desktop, web, mobile
– Security: static, dynamic
Test
Requirement to Deploy “Build”
11
IT4IT™ functional model – system of record fabric for IT mgmt.
12
PolicyComponent
ProposalComponent
PortfolioDemand
Component
Enterprise Architecture Component
ServicePortfolio
Component
Strategy toPortfolio
IT4IT™ is a trademark of The Open GroupAuxiliary data object
Key data objectService model object
Entity relationshipKey functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
D2CR2FR2DS2P
IT4IT™ functional model – system of record fabric for IT mgmt.
13
PolicyComponent
RequirementComponent
TestComponent
ProposalComponent
Source Control
Component
BuildComponent
PortfolioDemand
Component
ProjectComponent
Build Package
Component
Enterprise Architecture Component
DefectComponent
ServicePortfolio
Component
ServiceDesign
Component
ReleaseCompositionComponent
Strategy toPortfolio Requirement to Deploy
IT4IT™ is a trademark of The Open GroupAuxiliary data object
Key data objectService model object
Entity relationshipKey functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
D2CR2FR2DS2P
IT4IT™ functional model – system of record fabric for IT mgmt.
14
PolicyComponent
RequirementComponent
TestComponent
Offer Consumption Component
ProposalComponent
Source Control
Component
BuildComponent
Offer ManagementComponent
Request Rationalization
Component
Chargeback/Showback
Component
PortfolioDemand
Component
ProjectComponent
Build Package
Component
CatalogCompositionComponent
UsageComponent
Enterprise Architecture Component
DefectComponent
ServicePortfolio
Component
ServiceDesign
Component
ReleaseCompositionComponent
Fulfillment Execution
Component
Strategy toPortfolio Requirement to Deploy Request to Fulfill
IT4IT™ is a trademark of The Open GroupAuxiliary data object
Key data objectService model object
Entity relationshipKey functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
D2CR2FR2DS2P
IT4IT™ functional model – system of record fabric for IT mgmt.
15
PolicyComponent
RequirementComponent
TestComponent
Offer Consumption Component ProblemComponent
Incident Component
ProposalComponent
Source Control
Component
BuildComponent
Offer ManagementComponent
Request Rationalization
Component
Chargeback/Showback
Component
Service LevelComponent
Event Component
PortfolioDemand
Component
ProjectComponent
Build Package
Component
CatalogCompositionComponent
Change Control
Component
UsageComponent
Diagnostics &RemediationComponent
Service Monitoring
Component
Enterprise Architecture Component
DefectComponent
ServicePortfolio
Component
ServiceDesign
Component
ReleaseCompositionComponent
Configuration Management
Component
Fulfillment Execution
Component
Strategy toPortfolio Requirement to Deploy Request to Fulfill Detect to Correct
IT4IT™ is a trademark of The Open GroupAuxiliary data object
Key data objectService model object
Entity relationshipKey functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
D2CR2FR2DS2P
IT4IT™ functional model – system of record fabric for IT mgmt.
16
PolicyComponent
RequirementComponent
TestComponent
Offer Consumption Component ProblemComponent
Incident Component
ProposalComponent
Source Control
Component
BuildComponent
Offer ManagementComponent
Request Rationalization
Component
Chargeback/Showback
Component
Service LevelComponent
Event Component
PortfolioDemand
Component
ProjectComponent
Build Package
Component
CatalogCompositionComponent
Change Control
Component
UsageComponent
Diagnostics &RemediationComponent
Service Monitoring
Component
Enterprise Architecture Component
DefectComponent
ServicePortfolio
Component
ServiceDesign
Component
ReleaseCompositionComponent
Configuration Management
Component
Fulfillment Execution
Component
Policy Require-ment
TestCase
Problem/KnownError
Incident
ScopeAgree-ment
SourceCharge-
backContract
Build OfferSubscrip-
tion
ServiceContract Event
PortfolioBacklog
Item
ITInitiative
BuildPackage
ServiceCatalog
Entry
RFC
UsageRecord
RunBook
ServiceMonitor
ServiceArchitec-
tureDefect
Request
Fulfill-ment
Request
ShoppingCart
Con-ceptualService
LogicalService
Blueprint
ServiceReleaseBlueprint
ActualService
CIs
DesiredServiceModel
ServiceRelease
Con-ceptualService
Blueprint
Strategy toPortfolio Requirement to Deploy Request to Fulfill Detect to Correct
IT4IT™ is a trademark of The Open GroupAuxiliary data object
Key data objectService model object
Entity relationshipKey functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
D2CR2FR2DS2P
IT4IT™ becoming an “umbrella” for other standards
17
PolicyComponent
RequirementComponent
TestComponent
Offer Consumption Component ProblemComponent
Incident Component
ProposalComponent
Source Control
Component
BuildComponent
Offer ManagementComponent
Request Rationalization
Component
Chargeback/Showback
Component
Service LevelComponent
Event Component
PortfolioDemand
Component
ProjectComponent
Build Package
Component
CatalogCompositionComponent
Change Control
Component
UsageComponent
Diagnostics &RemediationComponent
Service Monitoring
Component
Enterprise Architecture Component
DefectComponent
ServicePortfolio
Component
ServiceDesign
Component
ReleaseCompositionComponent
Configuration Management
Component
Fulfillment Execution
ComponentCon-
ceptualService
LogicalService
Blueprint
ServiceReleaseBlueprint
ActualService
CIs
DesiredServiceModel
ServiceRelease
Con-ceptualService
Blueprint
Strategy toPortfolio Requirement to Deploy Request to Fulfill Detect to Correct
IT4IT™ is a trademark of The Open GroupAuxiliary data object
Key data objectService model object
Entity relationshipKey functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
D2CR2FR2DS2P
TOGAFDODAF
FEA
SAFe, Prince II, PMI…
ITIL
ArchiMate UML
CO
BIT
IT4IT™ Strategy to Portfolio value stream level 2
18
Requirement Component
Requirement to Deploy
1:n
n:1
PortfolioBacklog
Item
Portfolio BacklogItem (rationalized/
Prioritized)
Competency(availability)
Assets(availability)
Policy
Portfolio Backlog Item
Policy
Requirement
1:n
ConceptualService
Blueprint
PortfolioBacklog
Item
Conceptual Service
Conceptual Service
Blueprint
n:m
Project Component
IT Initiative
Scope Agreement
1:n Scope Agreement
Service Design ComponentLogical Service
Blueprint1:n
Portfolio Demand Component
Service Portfolio Component
n:m
Business Process
Portfolio Backlog Item
n:1Policy
Component
Proposal Component
Requirement to Deploy
Requirement to Deploy
IT Asset Management
BusinessStrategy
Labor Management
Problem Component
Problem, Known ErrorDetect to Correct
Service Architecture
Enterprise Architecture Component
n:m
1:1
Portfolio Backlog
Supportive Function
IT Investment Portfolio Component
ITFM Supportive Function
IT Budget
n:m
n:1
Cost Modeling Component
ITFM Supportive Function
IT Cost Modeln:1
S2P
IT4IT™ is a trademark of The Open Group
Entity RelationshipRecord Fabric IntegrationEngagement Data FlowCurrent Practice
Functional Component – KeyFunctional Component – Auxiliary
Service Model
Data Object – Key
Data Object – Auxiliary
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015
IT4IT™ Strategy to Portfolio HPE product mapping
19
Requirement Component
Requirement to Deploy
1:n
n:1
PortfolioBacklog
Item
Portfolio BacklogItem (rationalized/
Prioritized)
Competency(availability) Assets
(availability)
Policy
Portfolio Backlog Item
Policy
Requirement
1:n
ConceptualService
Blueprint
PortfolioBacklog
Item
Conceptual Service
Conceptual Service
Blueprint
n:m
Project Component
IT Initiative
Scope Agreement
1:n Scope Agreement
Service Design ComponentLogical Service
Blueprint1:n
Portfolio Demand Component
Service Portfolio Component
n:m
Business Process
Portfolio Backlog Item
n:1Policy
Component
Proposal Component
Requirement to Deploy
Requirement to Deploy
IT Asset Management
BusinessStrategy
Labor Management
Problem Component
Problem, Known ErrorDetect to Correct
Service Architecture
Enterprise Architecture Component
n:m
1:1
Portfolio Backlog
Supportive Function
IT Investment Portfolio Component
ITFM Supportive Function
IT Budget
n:m
n:1
Cost Modeling Component
ITFM Supportive Function
IT Cost Modeln:1
Service Model
Data Object – Key
Record Fabric IntegrationEntity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
October 6, 2015This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®
PPM Portfolio, PPM APM, Enterprise Maps
3rd Party Tools(Document Mgmt)
Enterprise Maps
3rd Party Tools(Sparx EA)
ALM, AgM
PPM, ALM, AgM, SM, SAW
PPM ProposalPPM Demand
SM Problem, SAW Problem
Enterprise Maps
3rd Party Tools(Sparx EA)
IT4IT™ is a trademark of The Open Group
S2P
IT4IT™ Requirement to Deploy value stream level 2
20
Portfolio Demand Component
Strategy to PortfolioPortfolio Backlog Item
Proposal Component
Service Portfolio Component
Policy Component
Source Control Component
Problem Component
Detect to Correct
IT Initiative
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Service Design
Package
Policy
Defect
Defect1:n
n:m
RFC
n:m
Requirement Component
Test Case
Test Component
Incident Component
Detect to Correct
Strategy to Portfolio
Conceptual ServiceBlueprint
Project Component Change ControlComponent
1:n 1:n 1:n
1:1
Scope Agreement
1:n 1:1Logical Service Blueprint
Service Release
Release Package
Scope Agreement
Strategy to Portfolio
Defect Component
Problem, Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT Initiative
Requirement
Defect
1:1
Service Design Component
Catalog Composition Component
Service Catalog Entry
Request to Fulfill
Fulfillment Request
Release Package
ReleaseComposition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
1:n
Service Release Blueprint
Service Contract (Template)
n:m
Fulfillment Execution Comp.
Desired Service Model
Request to Fulfill
Fulfillment Request
1:n
Build Component
Build
Build PackageComponent
Build Package
n:1n:m
n:m
Detect to Correct
Service Contract
1:n
n:m
1:n
Service Level Component
R2D
IT4IT™ is a trademark of The Open Group
Entity RelationshipRecord Fabric IntegrationEngagement Data FlowCurrent Practice
Functional Component – KeyFunctional Component – Auxiliary
Service Model
Data Object – Key
Data Object – Auxiliary
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015
IT4IT™ Requirement to Deploy HPE product mapping
21
Portfolio Demand Component
Strategy to PortfolioPortfolio Backlog Item
Proposal Component
Service Portfolio Component
Policy Component
Source Control Component
Problem Component
Detect to Correct
IT Initiative
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Service Design
Package
Policy
Defect
Defect1:n
n:m
RFC
n:m
Requirement Component
Test Case
Test Component
Incident Component
Detect to Correct
Strategy to Portfolio
Conceptual ServiceBlueprint
Project Component Change ControlComponent
1:n 1:n 1:n
1:1
Scope Agreement
1:n 1:1Logical Service Blueprint
Service Release
Release Package
Scope Agreement
Strategy to Portfolio
Defect Component
Problem, Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT Initiative
Requirement
Defect
1:1
Service Design Component
Catalog Composition Component
Service Catalog Entry
Request to Fulfill
Fulfillment Request
Release Package
ReleaseComposition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
1:n
Service Release Blueprint
Service Contract (Template)
n:m
Fulfillment Execution Comp.
Desired Service Model
Request to Fulfill
Fulfillment Request
1:n
Build Component
Build
Build PackageComponent
Build Package
n:1n:m
n:m
Detect to Correct
Service Contract
1:n
n:m
1:n
Service Model
Data Object – Key
Record Fabric IntegrationEntity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Service Level Component
PPM
PPM
PPM (APM)
SM, SAWPPM, ALM, AgM, SAW
CSA, SM, AM
SM, SAWSM, SAW
ALM, AgMALM (inc. Sprinter), UFT, PC, LR, SV, NV (Shunra),
StormRunner, Mobile Center, Fortify
ALM/AgM with ALI
3rd Party Tools(SCM, IDE)
ALM/AgM with ALI
3rd Party Tools(Build)
Propel SX
ALM, AgM
3rd Party Tools(Architecture & Documentation)
3rd Party Tools(Build Packaging)
BSM, SM, SAW
Codar
October 6, 2015This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®
IT4IT™ is a trademark of The Open Group
R2D
IT4IT™ Request to Fulfill value stream level 2
22
Project Component
Actual Service CIsDetect to Correct
Configuration Management Component
ReleaseComposition Component
1:n
Service Release Blueprint
Desired Service Model
Request Rationalization Component
Usage Record
Chargeback Contract
Bill/Invoice
Service Catalog Entry (Unbound)
Usage
Usage
Subscription
1:n
Request
Offer Catalog
n:m
Offer
User Profile
n:m
1:1
Shopping Cart
Chargeback Contract
n:m
Fulfillment Request
1:n
1:n
Subscription
Service Monitor
Offer Mgmt. Component
Request
Knowledge Item
Incident
Status1:n
Service Catalog Entry
n:m
Fulfillment ExecutionComponent
RFC
1:1
Detect to Correct
Catalog Composition Component
UsageComponent
Chargeback / ShowbackComponent
RFC Request
Change Control Component
Composite/Compound Request
IT Supplier (External to IT)
1:n
Engagement Experience Portal
1:n
1:1
IT Financial Management
Service MonitoringComponent
FulfillmentEngine & Deploy/Provision Systems
Detect to Correct
Knowledge & Collaboration
Supportive Function Detect to Correct
Incident Component
Offer Consumption Component
Requirement to Deploy
n:m
1:n
Request
1:n
n:1
Service Catalog Entry (Bound)
Actual Service
CIs1:nRelease Package
IT Asset Management
Supportive Function
FulfillmentRequest
Requirement to Deploy
Supportive Function
Service Level Component
Detect to Correct
ServiceContract
(Template)
ServiceLevelStatus
Service Contract
1:1Service Contract (Instance)
Self Service SupportKnowledge Collaboration
Conversation
Service Catalog
Shopping Cart
R2F
IT4IT™ is a trademark of The Open Group
Functional Component – Key
Functional Component – Auxiliary
Service Model
Data Object – Key
Data Object – AuxiliaryEntity RelationshipRecord Fabric IntegrationEngagement Data FlowCurrent Practice
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015
IT4IT™ Request to Fulfill HPE product mapping
23IT4IT™ is a trademark of The Open Group
October 6, 2015This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®
Service Model
Data Object – Key
Record Fabric IntegrationEntity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Project Component
Actual Service CIsDetect to Correct
Configuration Management Component
ReleaseComposition Component
1:n
Service Release Blueprint
Desired Service Model
Request Rationalization Component
Usage Record
Chargeback Contract
Bill/Invoice
Service Catalog Entry (Unbound)
Usage
Usage
Subscription
1:n
Request
Offer Catalog
n:mOffer
User Profile
n:m
1:1
Shopping Cart
Chargeback Contract
n:m
Fulfillment Request
1:n
1:n
Subscription
Service Monitor
Offer Mgmt. Component
Request
Knowledge Item
Incident
Status1:n
Service Catalog Entry
n:m
Fulfillment ExecutionComponent
RFC
1:1
Detect to Correct
Catalog Composition Component
UsageComponent
Chargeback / ShowbackComponent
RFC Request
Change Control Component
Composite/Compound Request
IT Supplier (External to IT)
1:n
Engagement Experience Portal
1:n
1:1
IT Financial Management
Service MonitoringComponent
FulfillmentEngine & Deploy/Provision Systems
Detect to Correct
Knowledge & Collaboration
Supportive Function Detect to Correct
Incident Component
Offer Consumption Component
Requirement to Deploy
n:m
1:n
Request
1:n
n:1
Service Catalog Entry (Bound)
Actual Service
CIs1:nRelease Package
IT Asset Management
Supportive Function
FulfillmentRequest
Requirement to Deploy
Supportive Function
Service Level Component
Detect to Correct
ServiceContract
(Template)
ServiceLevelStatus
Service Contract
1:1Service Contract (Instance)
Self Service SupportKnowledge Collaboration
Conversation
Service Catalog
Shopping Cart
CSA, SM, AM
AM UCMDB BSM Suite
Propel
Propel Portal
SM, SAW
SM, SAW
SM, SAW CSA, SM, SA, NA, SE, DMA,
OO
Propel SX
Propel Catalog CSA + AM
PPM, ALM, AgM, SAW
BSM, SM, SAW
Codar
R2F
IT4IT™ Detect to Correct value stream level 2
24
Self Service Support
Defect Component
Requirement to Deploy
Defect
Portfolio Demand Component
Strategy to Portfolio
Portfolio BacklogItem
IncidentEvent
Actual Service CIs
RFCService Monitor
1:n
1:n n:m
n:m
Problem, Known Error
n:m
n:m
n:m
Event Incident
RFC
RFC
Problem RFC
Incident
Request to Fulfill
Fulfillment Execution Comp.
PortfolioBacklog
Item
n:m
Usage
1:n
Runbook
Run book
Run book
n:m
Service DiscoveryActual Service CIs
Defect
Knowledge & Collaboration Component
Knowledge Item
n:m
1:n
1:n
Supportive Function
ServiceMonitor Knowledge ItemRun book
Interactionn:m
Desired Service Model
1:1
1:1
Usage Component
Request to Fulfill
Defect
1:11:1
Offer Consumption Component
Request to Fulfill
Status
Service Monitoring Component
Incident Component
Change Control Component
ProblemComponent
Diagnostics & Remediation Comp.
Configuration Management Component
Event Component
RFC
1:n
Request to Fulfill
Actual Service
CIsFulfillment Request
Service Contract
Service Level Component
KPIn:m
Release Composition Component
Requirementto Deploy
Service Release Bluepr int
n:m
Offer Mgmt.Component
Service Contract (Template)ServiceContract
(Template)
Service Level Status
Business / ITMeasurement Business Measurement
(Incident)
Request to Fulfill
1:1
Request Rationalization
Component
Request to FulfillSubscription
Service Contract
(Instance)
1:1
n:m
Conversation
n:1
D2C
IT4IT™ is a trademark of The Open Group
Entity RelationshipRecord Fabric IntegrationEngagement Data FlowCurrent Practice
Functional Component – KeyFunctional Component – Auxiliary
Service Model
Data Object – Key
Data Object – Auxiliary
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015
IT4IT™ Detect to Correct HPE product mapping
25
Service Model
Data Object – Key
Record Fabric IntegrationEntity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Self Service Support
Defect Component
Requirement to Deploy
Defect
Portfolio Demand Component
Strategy to Portfolio
Portfolio BacklogItem
IncidentEvent
Actual Service CIs
RFCService Monitor
1:n
1:n n:m
n:m
Problem, Known Error
n:m
n:m
n:m
Event Incident
RFC
RFC
Problem RFC
Incident
Request to Fulfill
Fulfillment Execution Comp.
PortfolioBacklog
Item
n:m
Usage
1:n
Runbook
Run book
Run book
n:m
Service DiscoveryActual Service CIs
Defect
Knowledge & Collaboration Component
Knowledge Item
n:m
1:n
1:n
Supportive Function
ServiceMonitor Knowledge ItemRun book
Interactionn:m
Desired Service Model
1:1
1:1
Usage Component
Request to Fulfill
Defect
1:11:1
Offer Consumption Component
Request to Fulfill
Status
Service Monitoring Component
Incident Component
Change Control Component
ProblemComponent
Diagnostics & Remediation Comp.
Configuration Management Component
Event Component
RFC
1:n
Request to Fulfill
Actual Service
CIsFulfillment Request
Service Contract
Service Level Component
KPIn:m
Release Composition Component
Requirementto Deploy
Service Release Blueprint
n:m
Offer Mgmt.Component
Service Contract (Template)Service
Contract(Template)
Service Level Status
Business / ITMeasurement Business Measurement
(Incident)
Request to Fulfill
1:1
Request Rationalization
Component
Request to FulfillSubscription
Service Contract
(Instance)
1:1
n:m
Conversation
n:1
SM, SAW
UD
BSM (APM), BPM, RUM, OM, SiS, NNMi, Diag.
Ops Analytics
BSM (OMi) SM, SAW
ALM
UCMDB OO SM, SAW
PPM
Propel SX
BSM, SM, SAW
Propel Portal
Propel Propel CatalogCodar
October 6, 2015This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®
IT4IT™ is a trademark of The Open Group
D2C
IT4IT Supports Key TransformationsHow IT4IT Supports the Public SectorHow IT4IT Supports Bi-ModalHow IT4IT Supports DevOpsHow IT4IT Supports Cloud
26
FEA overview + IT4IT intersections
28
Both IT4IT & FEA focused on service delivery
R2F improves resource utilization
IT4IT provides the IT functional model and integration framework
IT4IT is a standard with references to many others
FEA Reference Architecture IT4IT Integration Opportunities
29
Requirement Component
Requirement to Deploy
1:n
n:1
PortfolioBacklog
Item
Portfolio BacklogItem (rationalized/
Prioritized)
Competency(availability)
Assets(availability)
Policy
Portfolio Backlog Item
Policy
Requirement
1:n
ConceptualService
Blueprint
PortfolioBacklog
Item
Conceptual Service
Conceptual Service
Blueprint
n:m
Project Component
IT Initiative
Scope Agreement
1:n Scope Agreement
Service Design ComponentLogical Service
Blueprint1:n
Portfolio Demand Component
Service Portfolio Component
n:m
Business Process
Portfolio Backlog Item
n:1Policy
Component
Proposal Component
Requirement to Deploy
Requirement to Deploy
IT Asset Management
BusinessStrategy
Labor Management
Problem Component
Problem, Known ErrorDetect to Correct
Service Architecture
Enterprise Architecture Component
n:m
1:1
Portfolio Backlog
Supportive Function
IT Investment Portfolio Component
ITFM Supportive Function
IT Budget
n:m
n:1
Cost Modeling Component
ITFM Supportive Function
IT Cost Modeln:1
Standard IT KPI’s
FEA and IT4IT presents a Harmonization
Opportunity
30
FITARA IT Asset Management (ITAM) and Software Asset Management (SAM) Goals
Agencies must centralize IT Acquisition and maintain an inventory baseline of ALL IT assets in order to fully comply with all the tenets outlined within FITARA
Agencies have the opportunity to solve multiple requirements proposed by FITARA, DCOI, Category Management & the Megabyte Act by focusing their efforts on implementing full life-cycle ITAM that includes SAM, Application Rationalization and Enterprise Architecture Topology Capture
IT4IT Operationalizes Asset Management
31
Strategy to Portfolio- Assets details required for planning
Request to Fulfill
- Keeping asset inventories up to date
IT4IT for Bi-Modal IT
• Provides Standard Services (Building Blocks)• Focuses on efficiency & cost• Automates Service Delivery
• Responds to ad-hoc demand• Provides catalog feedback• Generates service demand
Mode 2
“Fluid IT”Mode 1
“Core IT”
Accelerates
Creates
MeasureSubscribeDefine & publish
Fulfill
Request to Fulfill “Deliver”
DeployDevelopPlan & design Test
Requirement to Deploy “Build”
Manage Investments
Rationalize Portfolio
Align Strategy
Prioritize Backlog
Strategy to Portfolio “Plan”
33
Planning App Development App Testing App
releaseRelease decision
High velocity innovation, multiple constraints
Rapidly increasing WIP
Lack of effective customer insight and high latency drives “kitchen sink” requirements
Waiting time for build and test environments drives “desk-side” builds
Poor confidence in test data fosters “release aversion” driving more WIP
Isolated build and integration processes
Deployed App
Manual Testing
increases latency or
drives limited test
coverage
Manual and error prone app deployments
Error prone manual hand-offs and processes
High # defects
Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust
One way flow
Poor user
experience
“patch in production”
leads to snowflake systems
InfoSec & compliance
engaged late driving
vulnerabilities & re-work
Business demands
36
Planning App Development App Testing App
releaseRelease decision
High velocity innovation
Rapidly increasing WIP
Lack of effective customer insight and high latency drives “kitchen sink” requirements
Waiting time for build and test environments drives “desk-side” builds
Poor confidence in test data fosters “release aversion” driving more WIP
Isolated build and integration processes
Deployed App
Manual Testing
increases latency or
drives limited test
coverage
Manual and error prone app deployments
Error prone manual hand-offs and processes
High # defects
Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust
One way flow
Poor user
experience
“patch in production”
leads to snowflake systems
InfoSec & compliance
engaged late driving
vulnerabilities & re-work
Business demands
Continuous delivery
Continuous assessment
ContinuousOperations
Continuous Delivery &
Deployment
Continuous Integration & Testing
Business demands
37
How IT4IT Supports DevOps
38
PolicyComponent
RequirementComponent
TestComponent
Offer Consumption Component ProblemComponent
Incident Component
ProposalComponent
Source Control
Component
BuildComponent
Offer ManagementComponent
Request Rationalization
Component
Chargeback/Showback
Component
Service LevelComponent
Event Component
PortfolioDemand
Component
ProjectComponent
Build Package
Component
CatalogCompositionComponent
Change Control
Component
UsageComponent
Diagnostics &RemediationComponent
Service Monitoring
Component
Enterprise Architecture Component
DefectComponent
ServicePortfolio
Component
ServiceDesign
Component
ReleaseCompositionComponent
Configuration Management
Component
Fulfillment Execution
Component
Strategy toPortfolio Requirement to Deploy Request to Fulfill Detect to Correct
D2CR2FR2DS2P
Continuous Integration &
TestingContinuous Delivery
& DeploymentContinuousOperations
Service Models
5 Essential Characteristics
NIST 800-145: The simple cloud definition standardThe 3 basic cloud concepts to know
On-demand self-service
Broad network access
Resource pooling
Rapid elasticity
Measured service
http://www.nist.gov/manuscript-publication-search.cfm?pub_id=911075
SaaS
PaaS
IaaS
• Private• Public• Hybrid• Community
Delivery Models
40
Common Objectives Applying IT4IT
Standardization and Automation
Tools Rationalization
Functional Maturity Assessment
Roadmap Planning
New IT Operating Model
42
Organizational Priorities Mappingto IT Opportunities ProductivityGrowth
CostRisk
Corporate Priorities2
1
3
4
Risk & Productivity2 1
Growth & Cost Growth & Productivity4 3
Growth & Productivity
Medium High
LowRelative Opportunity
Manage Investments
Rationalize Portfolio
AlignStrategy
Prioritize Backlog
Strategy to Portfolio “Plan”
Measure & charge
Order a service
Define & publish
Route & fulfill
Request to Fulfill “Deliver”
DeployDevelopRequirements Test
Requirement to Deploy “Build”
ResolveDiagnoseDetect Change
Detect to Correct “Run”
43
1. Route all monitoring through BSM (RTSM) to capture all events• Generate complete metrics view• Necessary for CLIP processing in correlation and automation
2. Reduce event source tools• Disparate drives greater cost and increased management overhead
3. Longer term: driver pagers from event management vs. monitoring directly
Example Service Monitoring Recommendations
45
IT4IT publications available
48
amzn.com/9401800332amzn.com/9401800332 amzn.com/B01BJPNFSS amzn.com/9401800448
HPE Education Courses
49
IT4IT AwarenessH9P64S
Course Overview
This 1-day course provides an introductionto IT4IT – a prescriptive standard formanaging the business of IT. The courseincludes overviews of the IT4IT ReferenceArchitecture and the four IT Value Streamsassociated with the IT4IT Value Chain.
IT4IT FoundationsH0DS5S
Course Overview
This 3-day course introduces thefoundational concepts of IT servicemanagement based on the Open GroupIT4IT standard. This class covers thematerials at a level so that the student canbecome certified in IT4IT at theFoundational level. The course includesthe IT4IT certification exam.
Discover more at…
Public resources– The Open Group IT4IT forum – Public site
– Register for free:opengroup.org/IT4IT
– The Open Group IT4IT forum – member collaboration site– Register to join (free with your hpe.com email address):
https://collaboration.opengroup.org/forums/it4it/
– HPE web site:hpe.com/software/it4it
– Email it4it@hpe.com for questions
50
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