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The Benefits of Benefits Outsourcing

How to free up your HR team so they can focus on what matters

Tuesday, August 22, 2017 at 3:30 pm ET (12:30 pm PT)

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Today’s

Speakers

Bradley Taylor

EVP, Business Development

PlanSource

Alicia Wallace

VP, HR Shared Services

Corporate Risk Holdings

Corporate Risk Holdings – Market-Leading Brands in Risk Solutions and Employment Screening

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Corporate Risk Holdings is the parent

company of two separately managed

businesses, Hireright and Kroll, each a

leading global provider of risk and

information services.

HireRight specializes in employment

background screening and eligibility

solutions. Kroll is recognized worldwide for

risk management services spanning cyber

security, investigations, due diligence,

compliance and security risk management.

Better Technology for a Better Benefits and HR Experience

PlanSource provides flexible and intuitive benefits administration

software and services to nearly 10,000 employers and

3.5 million consumers.

Software + Services =

Best Benefits Experience

PlanSource offers a full suite

of professional services that

ensures that you get the most

out of your benefits

technology investment.

6 Keys to Decision Making

for Benefits Outsourcing

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Key 1: Internal Factors to Consider

Key 2: What Tasks Might Be Outsourced

Key 3: How to Re-Focus Your Team

Key 4: How to Get Started

Key 5: Dangers and Pitfalls

Key 6: Managing to Success

Agenda

Background

What first led me to an outsourcing model

Current and Historical Context

Internal

Factors to

Consider

When

Outsourcing

Benefits

Key #1

• Desired Customer Service Model

• Subject Matter Expertise

• Software Purchase/Maintenance – COBRA, FSA, Enrollment

• Finance/Accounting

• Strategic Goals

What Is the Best Use of the HR Budget?

What

Might you

Outsource?

Key #2

• Online Eligibility/Enrollment Tool

• Call Center

• COBRA Admin

• FSA/HSA/HRA Admin

• FMLA Admin

• Data Auditing and Validation

• Eligibility Management with Carriers

• Billing Reconciliation, Consolidation and Remittance

Services

• Employee Communication Creation and Delivery

• ACA Admin

Refocusing

Your Team to

Outsource

Key #3

• Hire more senior benefits staff

• Focus on strategic initiatives such as wellness

campaigns

• More time to spend on creative communications

• Retain control through effective oversight

How We Operated Prior to Outsourcing

My team operated like this

How We Operate Now

After Outsourcing

You Made the

Decision, Now

How to Get

Started

Key #4

• Define your goals and match them to the

vendors/partners

• Understand the service model

• Focus on the timeline and accountability

• Stay engaged, collaborate and make

sure the communication is as needed

Thoughts Around Getting the Outsourced Partnership Operation

Establishing the

Right TeamPartner resources to fit the

client and the client

determining its team

Technology and Data

Transfer ConfigurationImplementing the software and

automating the carrier and

payroll files

Incorporating all of the

outsourced functionsACA, COBRA, FSA, HSA, custom

communications, dependent

verifications, FMLA, wellness, etc.

Delivering Service as the

EmployerContact Center setup, training,

escalation and exception processes

Arranging ProcessesCarrier Invoices, new hire

management, compliance, life

events, and so on, how will this all

work together?

Oversight and

ManagementWeekly team calls, process and

data reviews, quarterly business

review meetings

Expectations for Efficiency and Improvement

Pla

nS

ou

rce

Wo

rk C

ap

acity

Time in Months

1 2 3 4 5 6 7 8 9 10 11 12

Low

Moderate

High

Dangers and

Pitfalls

Key #5

• Poor implementation

• Lack of oversight from the employer

• Staff turnover

Managing

Outsource

Partner and

Success

Key #6

• Service Level Agreement

• Detailed Process Document

• Engage!

o Routine Audits

o Listen to Call Center Calls

Mutual Trust Breeds Success

Get in touch with uswww.plansource.com/getintouch

877-735-0468

Q&A

The Benefits of Benefits Outsourcing

How to free up your HR team so they can focus on what matters

Tuesday, August 22, 2017 at 3:30 pm ET (12:30 pm PT)