telemarketing service for export. lattelecom group structure
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TELEMARKETING SERVICE FOR EXPORT
Lattelecom Group StructureLattelecom Group Structure
The Lattelecom GroupThe Lattelecom Group
Telecommunications
InformationTechnologies
Business processOutsourcingIT learning
Network infrastructureDevelopment and Maintenance
Lattelecom BPO
PROFILE
• Lattelecom BPO is the largest Business Process Outsourcing service provider based in the Baltic States.
• Thanks to size and diverse experience, BPO has made significant investment in management processes and IT systems, achieved ISO 9001 certification to secure further business growth and long-term success.
Why Lattelecom BPO?
RīgaCēsis
Liepāja
Rēzekne
Ventspils102
211
111104
70
• 12 years expierence in Call Centre Industry
• More than 550 agents
• 5 sites around Latvia
• Telemarketing services in Latvian, Russian, German languages
• ISO 9001: 2000 Certified
• Contact Centre World Award in Technology Innovation 2006
• 3rd The BEST Contact Centre in World Award 2008
Lattelecom BPO provides• Customer acquisition and telesales service
• Industry specific customer care
• Document processing and archiving
• Personnel administration, payroll
• Loan origination, billing and credit control
• Contact information and database solutions in the Baltic States
• Interactive media and gaming
Telemarketing service• Customer acquisition
• Contact information and
database solutions
• Telemarketing actions
• Telesales
Customer acquisition:
• Direct marketing and sales via a particular or combination of sales channels (phone, post, web, SMS, e-mail) taking orders on an advertised phone number or address.
• Managing predefined service fulfillment activities such as re-arrangement of delivery times, notification of delivery status.
Contact information and database solutions:
• Surveys of Customer satisfaction and customer needs, market research
• Customer data base development, update of the existing data base, target group research.
Telemarketing actions and telesales service:• Information campaigns – confirmation of invitations,
registration, change announcements, sales campaign information activities, etc.
• Active sales – direct product or service sales over telephone including customer target group survey, selection of respondents, compilation of sales arguments, customer billing and feedback reports regarding the sales action.
Key benefits-strengthsLattelecom BPO telemarketing provides for you:
• Industry specific knowledge and sales competences
• Higher efficiencies and lower costs per process output
• Well known partner for entering the Baltic market
• Collaboration with a well known partner for entering the German market
• High service quality, provision of quality measure reports, latest contact centre technologies.
• Savings in your sales staff recruitment, training and operations budget.
Contact information
JANIS EMOLINSSales Department ManagerLattelecom BPOG.Astras street 2,Riga, Latvia, LV-1082
Phone: +371 67054111Mob.: +371 28667731
E-mail: janis.emolins@lattelecom.lv
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