taking things beyond the experimental stage
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Taking things beyond the experimental
stage.
Towards an integrative approach to onlinestrategies in social services.
Leuven, 14th September 2010
sandra.beelen@steunpunt.be
katrien.vandenmeerschaute@steunpunt.be
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In the following hour
3 presentations
e-social work in Flanders From the past
To the present Future Challenges
Casestudy Who the FAQ is Mister JAC by EliBeelen & Jeroen Veulens
Where the worlds of e-inclusion and evidencebased practice meet by Jan Steyaert
Discussion
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Steunpunt: Expertise centre on social work
Support structure for 25 autonomous Centres of GeneralWelfare (CAW)
CAW: 1621 FTE and 1000 volunteers helping 100.000 clints
per year Several topics:
Victim support
Poverty and homelessness
Personal, relational and psychological problems
Etc... Different targetgroups: most vulnerable ones
Youth Advice Centres are subsections
Project to support online interventions
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From the past
Online information, advice and support in the JACs Bottom up: youth workers felt the need to respond to changing
context and changing needs of youngsters
Youngsters started using new media to contact the workers
JACs provide e-mail services since 2000
First experiments with MSN messenger in 2003 Victim Support Chat (Slachtofferchat) in 2004
JAC Online Network in 2005
In the same period 3 major help lines started using chat Tele-Onthaal chat service in 2002
Children and Youth Phone (KJT) in 2005
Centre for suicide prevention (CPZ) 2005
Main goal: make services more attractive and moreaccessible to youngsters by using chat and e-mail
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Growing need to exchange experiences,
methodologies and practices on using chatand e-mail for information, advice and
support
2006: KJT, Tele-Onthaal, JAC, CPZ joined forces
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Academic research
2007 2009
OHUP, Artevelde University College and Cera
On the use of chat in social services in
Flanders Developement of Ch@tlas: methodology for
online help trough IM
Boost for e-social work
Adoption in educational programmes of severalUCs
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2008 2010: Support project for OHUP and FlandersCenters of General Welfare Flemish Governement dept. Family, Welfare and Health
Moving away from the experimental stage
ICT is intergrated into the lager organisation as a valuedmethod to reach targetgroups and to accomplishorganisational goals
Quality improvement promotion of expertise trough competence building (training,
intervision, learning groups, ...) organisation and policy support
Management on all levels is involved in the proces
possibilities of ICT for other subsections
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To the present
Use of ICT in the welfare and health sector is booming
9 organisations join OHUP
All kinds of ICT Initiatives pop up targeting al sorts of
target groups Not only e-mail and IM
Interactive websites
Self test and self help modules
Online therapy and e-mental health strategies
Prevention strategies on Social netwok Sites
Online outreach on communitysites
E-inclusion strategies
....
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Future Challenges
Exchange of knowledge and experiences and on a lagerscale is necessary Competencies, infrastructure and organisational changes
Professional ethics, privacy and legal issues
Exchange of practices: What works (or not), for whom andon what conditions
Need for further research to promote practicedevelopement
Need for proper evaluation methods
Need for adapted ICT tools and adapted software Developing and sharing good practices
Innovation
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Who the
FAQ isMister
JAC ?!
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Motivation / History
Mister JAC is the
trademark of our
Youth Advisory
Centre (YAC)
Mister JAC is NOT a
virtual YAC worker
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Research on youngsters expectations
towards social services.Main conclusions: Youngsters feel embarrased or ashamed
Building up trust makes the service more
accessible
The YAC has a problem related image
Operating in a wide and rural area makes
the service less physically accessible
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Start of a marketing
campaign to counter theproblem related image
Mister JAC was born
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We startedcommunicating with the
youngsters involved in the
project via MSN
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Soon there was a live
hotmail space
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Becoming active on netlog,
facebook and twitter was avery logical step
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Impact assessment
80 percent knows what a
YAC is
70 percent knows Mister JAC Our sns profiles and the
online chat service are notyet known to all but allready
succesfull
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Who knows where some
extra effort in promotingthis wil lead us?!
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Facebook + Netlog Outreach
Promotion and communicationin the youngsters own environment
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Low Treshold
accessible for youngsters
Low profile
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Be Yourself: aprofessional friend
Gain Trust: a step closer
to help
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Examples :
the canonball
quit school
invitations contest
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deontology
a clear view on what you want
to achieve
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Our plans for the future
local promotion of online
activities
Integration of these newactivities in our overal service
make sure new ideas can pop
up and evolve into somethingbigger
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Dos organisation goals and target group needs are
the starting point of all your initiatives
Be yourself
Act like a professional friend
Dont put the focus on problems
Include all youngsters
Act localMake sure new activities are integretated in
your overal service.
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Beware
Being active on SNS is not a one time
activity
dont for get to try and involve theprovider. If they take an interest and
engagement in what you want to do
things are easier technical problems are always around
the next corner
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Evaluation
SNS are an important meeting
place
SNS have a low treshold to
promote your work
We can reach targets wewould never have reached
face to face
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Where the worlds of e-inclusion and evidence based practice meetLeuven, 14th September 2010
Where the worlds of
e-inclusion and evidence based practice
meet
Leuven, 14th September 2010
Jan Steyaertj.steyaert@fontys.nl
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Where the worlds of e-inclusion and evidence based practice meetLeuven, 14th September 2010
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Where the worlds of e-inclusion and evidence based practice meetLeuven, 14th September 2010
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Where the worlds of e-inclusion and evidence based practice meetLeuven, 14th September 2010
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Where the worlds of e-inclusion and evidence based practice meet
Leuven, 14th September 2010
Hierarchy ofinformation
5. Systematic reviews
4. Random controlled trial (RCTs)
3. Experiment, controlled trial
2.Non-experimental studies
1. Descriptive evaluation
0. Advertisements
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Where the worlds of e-inclusion and evidence based practice meet
Leuven, 14th September 2010
Effect size
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Where the worlds of e-inclusion and evidence based practice meet
Leuven, 14th September 2010
Costs
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Where the worlds of e-inclusion and evidence based practice meet
Leuven, 14th September 2010
Merit good
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Where the worlds of e-inclusion and evidence based practice meet
Leuven, 14th September 2010
Empowerment
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Where the worlds of e-inclusion and evidence based practice meet
Leuven, 14th September 2010
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