takeaways from an inaugural · 2018. 4. 16. · ebsco discovery service engineer. 9 future plans...

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Takeaways from an Inaugural

Usability Study & Future PlansChristine Rigda, Jessica Morales and Margaret Hoogland

The University of Toledo

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Objectives

Local items vs consortial items

General understanding of user behavior

Identify ways to improve the interface

The University of Toledo

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Challenges

Starting from scratch

Recruiting students

Interpreting the data

• What to test

• How to design a usability test

• How to gather the data

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Gathering the Data

Morae Recording Software

• Records keystrokes, mouse movements.

• Audio available.

• No limit to record length.

• Ability to use it to compare data.

• Key benefit: ability to record and watch recordings later and several times

• Limitations: Cost. Purchased one license that could be used on only one computer.

The University of Toledo

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Data Analysis

Success Rates

Limiter Use

Search Strategy

Observed Behavior

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Identifying Solutions

The University of Toledo

Adjust Catalog-mapping

table

Rename Catalog options

Add custom

limiter for print books

Remove default limiters

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Implementing

Change

Data-drive decision making

Library faculty

and staff input

EBSCO Discovery

Service Engineer

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Future Plans

The University of Toledo

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Mulford Website

The University of Toledo

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Carlson Website

The University of Toledo

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Concerning Comments:

The University of Toledo

• “My _______ library was so much better than the UT library. We had access to everything.”

• “Umm….I am trying to order a book and when I typed it into the box, I got lots of results but what I want did not appear.”

• “Wait, wait…I do not see PubMed anywhere. I am going back to accessing PubMed the normal way.”

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Spring 2019: The Mulford Website Study

The University of Toledo

Objectives

• Get a good sample size of students, faculty, and staff from each of the three Colleges.

• Two participants receive $50 gift cards for fuel, amazon, bookstore, or groceries (Winners choose!)

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Contact Information:

The University of Toledo

Christine Rigda, MLISEmail: chrstine.rigda@utoledo.edu Phone: 419.530.2333

Jessica Morales, MLIS Email: jessica.morales@utoledo.eduPhone: 419.530.2614

Margaret A. Hoogland, MLS, AHIPEmail: margaret.hoogland@utoledo.eduPhone: 419.383.4214