system administrator or network administrator or desktop support

8/3/2019 System Administrator or Network Administrator or Desktop Support

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ROSS RANDALL3403 Somerton Drive * La Porte, Texas 77571Telephone: (281) 726-0249 * Email: rr15e0796@westpost.net

SYSTEM ADMINISTRATOR * DESKTOP SUPPORT SPECIALIST

Proactive technology professional with extensive network administration, testingand IT support delivery experience and a proven ability to direct teams and quickly diagnose and resolve issues. Lead projects, manage implementations and support users. Quickly learn new technology tools, utilizing fresh approaches to streamline core business functions and enhance company capabilities. Areas of expertise include:

IT Support * Troubleshooting * Hardware / Software * Customer Service * System AdministrationConfigurations * Virtualization * Test Engineering * Project Management * SystemRolloutsUpgrades * Vendor Relationships * Networking * Policies & Procedures * User Training

PROFESSIONAL EXPERIENCE

NTS - HP CONTRACT, Houston, Texas * 2004-PresentHP is a leading technology solutions provider with billions in revenue and operations worldwide.

Team Lead: Serve as lead test engineer for HP Thin Client Lab, overseeing multiple projects, allocating resources and directing project teams. Play key role indeveloping strategy, test plans, unit configurations, test conclusion and testeddevice lists for new platforms. Provide product testing and delivery expertise.Explore customer usage range by working with competitors' virtualization technologies (Citrix, Microsoft and VMware). Set up domain user accounts. Create and deploy policies and procedures. Monitor network performance. Track hardware failures and provide vendor analyses. Conduct network maintenance.

Key Accomplishments:* Conserved resources and avoided operating expenses by setting up and maintaining ESX server to enable capability testing without expanding network infrastructure.* Successfully managed numerous projects simultaneously, working closely with cross-functional teams to ensure milestones were delivered on time.

TEXAS ARMY NATIONAL GUARD, Houston, Texas * 2005-Present (discharge scheduled 6/2011)State military force that supports national security and defense strategies; 362K+ personnel.

AH-64A Armament / Electrical / Avionics Systems Repairer for the AH-64: Lead air

craft maintenance and repair operations, directing personnel and ensuring readiness of critical armament, electrical systems, integrated electronic / instrumentsystems, fire control / mission systems and auxiliary ground support equipment.Identify root causes of faults and diagnose and repair system malfunctions. Maintain documentation on all maintenance and repair work.

Key Accomplishments:* Utilized experience and technical knowledge to quickly isolate, identify and resolve system problems to support flight operations.* Won 2 commendations, an achievement medal and other rewards in recognition of

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superior performance.

 ROSS RANDALL * Page 2 * rr15e0796@westpost.net

FOXCONN - EMS, Houston, Texas * 2002-2004Leading electronic component (printed circuit boards, etc.) and device manufacturer that is China's top exporter and the Czech Republic's 2nd largest exporter.

Lab Test Lead: Directed multiple testing projects, overseeing schedules and documentation. Developed and implemented test strategy and plan, unit configurations, end of test and tested device list for major platform releases. Coordinated product test and delivery resources across the organization. Covered competitor virtualization products to simulate customer usage. Developed network infrastructure. Key Accomplishments:* Established modules testing lab, handling all facets of set-up, including space build-out and layout.* Successfully developed comprehensive test plans for all devices and was selected to assume Lab Test Lead role due to outstanding performance.

BURNETT STAFFING, Houston, Texas * 2002

Temporary staffing and contract employment service.

Windows 2000 Migration Team Lead: Spearheaded migration team deployed at clientsites to execute migrations from a range of Windows operating systems to Windows2000. Set up users on Windows Active Directory. Installed user software.

Key Accomplishments:* Promptly resolved hardware and software issues to keep migration projects on schedule and quickly addressed user issues, avoiding escalation.* Recognized by executive team for applying new methodologies to improve networkperformance.

CAREER NOTE: Past job history includes a System Engineer role with Compaq Comput

er Corp., a Test Engineer position with Modis IT and a Desktop Support role at MIS Group.

EDUCATION & PROFESSIONAL TRAINING

Master of Science in Studies of the FutureUniversity of Houston at Clear Lake, Houston, Texas

Bachelor of Science in SociologyUniversity of Houston at Clear Lake, Houston, Texas

Basic Combat Training: US Army Training Center at Fort JacksonAH-64A Armament / Electrical / Avionic Systems Repair: Aviation Logistics School

TECHNOLOGY SKILLS

Computer Hardware:Video Cards * Network Cards * Sound Cards * Memory (Laptop & Desktop) * CPU * LaptopsMotherboards * Hard Drives * Optical Drives * Server Configuration * Desktop Configuration

Software Packages:

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Microsoft Operating Systems (Windows NT, XP, 2000, 7)Antivirus Software * Malware Software * Microsoft Office (2007 & 2010)Active Directory * Remote Desktop Connectivity Software (RDP, Citrix, VMware)