administrator guide for scopia desktop server version 772

Download Administrator Guide for SCOPIA Desktop Server Version 772

Post on 01-Dec-2015

218 views

Category:

Documents

7 download

Embed Size (px)

TRANSCRIPT

  • Administrator GuideVersion 7.7for Solutions 7.7, 8.0

    SCOPIA Desktop Server

  • 2000-2012 RADVISION Ltd. All intellectual property rights in this publication are owned by RADVISION Ltd and areprotected by United States copyright laws, other applicable copyright laws and international treaty provisions.RADVISION Ltd retains all rights not expressly granted.

    All product and company names herein may be trademarks of their registered owners.

    This publication is RADVISION confidential. No part of this publication may be reproduced in any form whatsoever orused to make any derivative work without prior written approval by RADVISION Ltd.

    No representation of warranties for fitness for any purpose other than what is specifically mentioned in this guide ismade either by RADVISION Ltd or its agents.

    RADVISION Ltd reserves the right to revise this publication and make changes without obligation to notify any personof such revisions or changes. RADVISION Ltd may make improvements or changes in the product(s) and/or theprogram(s) described in this documentation at any time.

    If there is any software on removable media described in this publication, it is furnished under a license agreementincluded with the product as a separate document. If you are unable to locate a copy, please contact RADVISION Ltdand a copy will be provided to you.

    Unless otherwise indicated, RADVISION registered trademarks are registered in the United States and otherterritories. All registered trademarks recognized.

    For further information contact RADVISION or your local distributor or reseller.

    Administrator Guide for SCOPIA Desktop Server Version 7.7, December 2, 2012

    http://www.radvision.com

    RADVISION | Administrator Guide for SCOPIA Desktop Server Version 7.7

  • 1 About SCOPIA Desktop Server

    About SCOPIA Desktop Client.......................................................................... 2

    Components of the SCOPIA Desktop Server.......................................................... 3

    2 Configuring SCOPIA Desktop Client

    Defining Client Video Quality and Connection Parameters.........................................5

    Defining Meeting Features..............................................................................8

    3 Rolling-Out SCOPIA Desktop to End Users

    Adding and Modifying SCOPIA Desktop in SCOPIA Management.................................. 11

    Verifying SCOPIA Desktop Client Requirements.................................................... 14

    Installing SCOPIA Desktop Client..................................................................... 15

    Testing Desktop Connectivity.........................................................................17

    Sending Meeting Invitations to End Users........................................................... 18

    Sending Administrator Messages to End Users...................................................... 20

    Configuring Dial String Rules..........................................................................21

    Planning Rules to Modify Dial Strings...........................................................21

    Adding or Editing a Dial String Rule............................................................ 24

    Deleting a Dial String Rule.......................................................................27

    Table of Contents

    RADVISION | Administrator Guide for SCOPIA Desktop Server Version 7.7 Table of Contents | i

  • 4 Maintaining the SCOPIA Desktop Deployment

    Upgrading the SCOPIA Desktop Server License..................................................... 29

    Backing Up Configuration Settings................................................................... 30

    Restoring Configuration Settings..................................................................... 31

    Enabling Integrated Windows Authentication...................................................... 31

    Enabling Microsoft Internet Explorer for Integrated Windows Authentication................. 32

    Integrating SCOPIA Desktop with Sametime........................................................ 34

    Working with the Content Slider..................................................................... 34

    Accessing Log Files..................................................................................... 36

    5 Configuring SCOPIA Desktop to Manage Recording Features

    Adding a Recording Server............................................................................ 37

    Calculating Space Needed for Recording............................................................38

    Defining SCOPIA Desktop Recording Settings....................................................... 39

    6 Managing Recordings

    Viewing Recording Information.......................................................................42

    Editing Recording Attributes.......................................................................... 45

    Managing Categories................................................................................... 46

    Creating Categories for Multiple Recordings........................................................47

    Selecting Recording Owners.......................................................................... 48

    Recording Meetings.................................................................................... 49

    Stopping a Recording in Progress.....................................................................51

    Deleting a Recording...................................................................................51

    7 Configuring SCOPIA Desktop Server to Manage Streaming Features

    Defining the Streaming Server Settings..............................................................54

    RADVISION | Administrator Guide for SCOPIA Desktop Server Version 7.7 Table of Contents | ii

  • 8 Customizing the SCOPIA Desktop User Interface

    Replacing Images....................................................................................... 57

    Modifying Strings....................................................................................... 58

    Saving or Restoring Branding- Related Changes.................................................... 59

    Restoring Default Images and Strings................................................................ 60

    9 Configuring Multiple SCOPIA Desktop Servers

    Configuring SCOPIA Desktop Servers for Load Balancing.......................................... 62

    Implementing Scalability with the Radware AppDirector......................................... 63

    Implementing Scalability with a Third-party Load Balancer...................................... 65

    Configuring Multiple SCOPIA Desktop Servers as Tomcat Clusters............................... 67

    Configuring Server Redirection....................................................................... 69

    Configuring Streaming and Recording for Scalability.............................................. 70

    10 Securing Your SCOPIA Desktop Deployment

    Securing Web Connections and Media Traffic to SCOPIA Desktop Server....................... 72

    Securing SCOPIA Desktop Servers Connection to other Components........................... 74

    11 Troubleshooting Common Issues

    Preserving SCOPIA Desktop Presence Server Configuration.......................................76

    Viewing Status of Servers and Directory.............................................................77

    Viewing Server Status and Port Resource Usage.............................................. 77

    Viewing Directory Status.........................................................................80

    Viewing Recording Server Status............................................................... 82

    Viewing Content Slider Status...................................................................83

    Recording Does not Start Automatically.............................................................84

    Synchronizing SCOPIA Desktop Server with SCOPIA Management................................ 84

    Updating the IP Address on the Recording or Streaming Server..................................85

    Changing the IP Address of the SCOPIA Desktop Server........................................... 85

    Client -734 Error and other Certificate Problems.................................................. 86

    Upgrading SCOPIA Desktop Server Recordings...................................................... 87

    RADVISION | Administrator Guide for SCOPIA Desktop Server Version 7.7 Table of Contents | iii

  • Enabling a User to Sign In............................................................................. 87

    Troubleshooting SCOPIA Mobile...................................................................... 88

    RADVISION | Administrator Guide for SCOPIA Desktop Server Version 7.7 Table of Contents | iv

  • The SCOPIA Desktop Server brings together meetings with SCOPIA Desktop Clients and SCOPIAMobile devices, passing their media connections to the SCOPIA Elite MCU.

    SCOPIA Desktop Server is easy to use and includes built-in presence, invitation and firewalltraversal features to ensure call connectivity and quality videoconferencing. Additionally,SCOPIA Desktop Server supports advanced videoconferencing features such as ContinuousPresence video, H.239 data collaboration, PIN protected meetings, conference moderation,full authentication and authorization, and SIP point-to-point communication between SCOPIADesktop Clients.

    SCOPIA Desktop offers the following additional feat