sustainable leadership

Sustainable LeadershipSSE 2013-10-22

2

9/15/2008

3

Financial Crisis

Economy Social

Environment

4

Cost of the 2008 financial crisis?

• The total cost estimates of the 2008 financial crisis for the US economy range from...

$12.8 trillion...to…$22 trillion

Unemployment in EU has risen

5

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 20136%

7%

8%

9%

10%

11%

12%

16m

26.3m

10m

Source: Macrobond

6

7

The Crisis is an Opportunity

• Don’t we need to get the financial crisis under control before we turn back to rescuing the climate?

– “The climate won’t wait for us to finish our homework. Global warming is continuing and storms like Sandy show how ill prepared we are for the consequences. It’s not just a matter of preserving an intact environment worth living in – it’s also a matter of sustainable economic development.”

CEO Allianz SE, Michael Diekmann in Allianz Sustainability Factbook 2012

8

Defining Sustainable Leadership?

9

People

Planet

Profit

Fair and beneficial business practices toward labour

Sustainable environmental practices

Economic value created by the organization

+

+

Sustainable Leadership

What about geography?

• Does sustainable leadership differ between countries?

10

• Why not?Human rights are globalEnvironmental challenges requires the same attention everywherePrinciples for creating long-term economic value are global

11

Sustainable leadership in banks?

12

Swedish banks rank 25th in the world in customer satisfaction.

That is a failure!

13

We have failed!

• Customer satisfaction on record low– Swedish banks score the lowest rating in 10 years in recent poll by Svenskt

Kvalitetsindex (SKI)

• Why?– No value for money– The service is too bad– Banks do not see the customer’s perspective

”The feeling is that banks tell the customers how to be, and not the other way around”- Johan Parmler, SKI

14

Sustainable leadership in SBAB

15

16

People

Planet

Profit

+

+New Era!

17

SimpleCustomer-Driven

Bold