subtle negotiation skills for csr practitioners

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Raju Mandhyan www.mandhyan.com

PRESENTATION FOR AFCSR AWARDS, MANILA 2009SUBTLE NEGO SKILLS FOR CSR

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DISCLAIMER“I would not interfere with any creed of yours, nor want to appear that I have all the cures. There is so much to know, so many things are true. The way my feet must go may not be the best for you. So I give this spark of what is light to me, to guide you through the dark but not tell you what to see.”

-Anon

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TAKEN FROM A 2-DAY WORK/SHOP

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mA 5-Minute Story About Nature and People

A STORY OF A HORSE, A GIRL AND A WHISPERER

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2 TRUTHS & 5 PRE-SUPPOSITIONS1. PRINCIPLE OF

CONGRUENCE

2. ECOLOGICAL INTELLIGENCE

i. Human Behaviour & Potential has a Structure

ii. Mind & Body are Linkediii. Our Map is not the Territory

& every Map is Uniqueiv. Communication –

Responsev. Failure & Success are just

Events

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“AUTHENTIFY INTENT”

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AUTHENTIFY INTENT

• Introspect upon Agenda behind the Agenda behind the Agenda

Grace

Best Workplace Practices, Concern for Health, Environmental Excellence, Poverty Alleviation, and Support and Improvement of Education.

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"HAVE FAITH IN HUMANITY & IN THE ABUNDANCE OF NATURE"

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HAVE FAITH IN HUMANITY & IN THE ABUNDANCE OF NATURE

• Trust that Nature is complete in itself• Trust that Man has every resource he

needs• Believe in Interconnectedness

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“ACQUIRE INSTINCTIVE COMPETENCE IN THE FIELD”

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ACQUIRE INSTINCTIVE COMPETENCE IN THE FIELD

• Practical knowledge about subject areas has high value.

• Seek support from sources with experience and follow instinct.

Annie

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“EARN TRUST FIRST”

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EARN TRUST FIRST

• No amount of legal documentation will work unless there is trust.

• The level of trust is in direct proportion to original intentions and, thus, to the outcomes.

Pilgrim

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“PRACTICE PATIENCE”

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PRACTICE PATIENCE

Tom

• Rushing and Reactive behaviour is a sign of Anxiety=Doubt=Lack of Preparedness=Lack of Confidence in the Solution.

• Maintain Emotional and Mental Might. Time/Results follow the 80/20 Rule.

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LISTEN TO THE WHISPERS

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Five Sensory Inputs to ourThinking •Visual•Auditory•Kinesthetic•Gustatory/Olfactory•Digital

BodyResultsMostly Positive

Sub-Conscious

AmygdalaSeat of

Emotions

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“CO-CREATE RECOVERY”

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CO-CREATE RECOVERY

• Dialogue not just Diagnose

• Practice Curiosity not just Intrusion

• Ex: Dumagats/Ateneo

• Partnership creates a sense of ownership therefore lesser sense of obligation on recipients and donors too.

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"DETACH SELF FROM RECOGNITION ADDICTION"

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DETACH SELF FROM RECOGNITION ADDICTION

• CSR is Spirit not a Strategy. [Ms. Esque: Be & Be Perceived.]

• Focus on Bottom-lines corrupts Authentic Intention and outcomes will not Sustain.

• Ex: Chef Krishnan in Madurai• Ex: Or, the Monk who Cared Not.

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Raju Mandhyan www.mandhyan.comPRESENTATION FOR AFCSR AWARDS,

MANILA 2009

“WHEN WE HEED THE WHISPERS OF OUR HEART

OUR MINDS WILL NEVER NEED TO SCREAM"

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