stars portal -...

Catena Ashton/ Amy Palmer

STARS Portal

USAA Confidential2

STARS Portal- Overview

STARS shops will have the ability to retrieve information on

claims for which they have assignments via a web portal.

The following information will be available:

• Payments made.

• Deductible

• Assignment date

• Estimates received

• Coverage

• Rental coverage (if rental coverage is available)

• Rental Reservation (if a rental reservation is created)

The STARS Portal site URL is: www.partners.usaa.com/StarsPortal.

Retrieve Vehicle Details Page

The Retrieve Vehicle page is

where the user enters the search

criteria.

The following information is

required for a search:

1. PSP Number

2. Member Number

3. Loss Details- loss report

number or loss date.

4. Security Check

5. Acknowledgement of the

“USAA End User Agreement”.

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Vehicle Details

The Vehicle Details page displays

the claims information that

corresponds with the search

criteria.

The first section displays the

search criteria entered by the

user.

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Vehicle Details-Vehicle Information

The Vehicle Information section

displays the following

information:

1. Year, Make and Model of the

vehicle

2. Type of vehicle- Insured vs.

Claimant

3. Vin number- This information

is displayed only if available

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Vehicle Details-Assignment Date

The Assignment Date section

displays the date in which USAA

created the appraisal

assignment.

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Stars Portal Auto Loss Report

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Assignment Date

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Vehicle Details-Coverage and Deductible

The Coverage and Deductible section displays the coverage and deductible that is applicable for the vehicle.

Coverage- The coverage that USAA has opened and associated to pay for the damages to the vehicle. If the coverage has not been opened in the loss this section will not display.

Deductible- The portion of the claim in which the customer is responsible for paying . This section will only display for Insured Vehicles.

The Deductible section can display the following:

1. A numeric amount (ex. 200)-This is the amount the customer is responsible for paying.

2. “Waived”- There is a deductible and it will be paid by USAA.

3. “Not applicable”- There is not a deductible for this coverage.

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Coverage and Deductible

Stars Portal Auto Loss Report

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Vehicle Details-Rental Coverage and Reservation

The Rental Coverage and Reservation

section displays information regarding

rental for the vehicle.

Rental Coverage- This indicates

whether the customer has rental

reimbursement coverage on their

policy for this loss. This section will

only display for Insured Vehicles.

Rental Reservation- This indicates

whether a rental reservation has been

created for the customer with a USAA

vendor.

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Rental Coverage

Stars Portal Auto Loss Report

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Stars Portal Auto Loss Report

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Active Rental Assignment

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Vehicle Details-Estimates

This Estimate section displays

the all of the estimates sent in

by the user that have been

received.

You will only be able to see

estimates that meet all of the

following criteria:

1. The estimate was written by

user.

2. The estimate was uploaded

and successfully received by

USAA.

3. The estimate has passed the

USAA audit system.

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Stars Portal Auto Loss Report

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Estimate Section

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Vehicle Details-Payments

The Payment section displays the

all payments issued for vehicle

damage.

Issued- The date the payment

was issued or will be issued.

Amount- The amount of the

payment issued.

Status- The status of the

payment. There are several

types of status. The user can

get a list of the various status

types by clicking on the word

“Status”.

Paid to You- This indicates

whether you are listed as a

payee on the payment issued.

There may be additional payees

and the check may not have

been mailed to you.

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Stars Portal Auto Loss Report

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Payment Section

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Vehicle Details- View Another

The “View Another” will take the

user back to search page to

perform another search.

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STARS Portal- Wrap Up

The portal should be the STARS shop first source to obtain

claims information for a loss.

If the shop can not find the information or has additional

questions regarding to the loss that the portal can not answer,

the user can contact USAA.

Contact the PDS for any questions regarding payments.

Contact the USAA File Handler (1-800-531-8722) for any

additional questions not involving payments.

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