solving business problems with zerion web services ... · •“5” observations a week . the...

Solving Business Problems with Zerion Web Services:

Creating A Culture of Problem Solving

Presenter: Ryan Coleman

The Big Idea

Goal: Identify at least one practical concept to implement at your organization that goes above and beyond original use case.

Zerion Software created the best inspection and workflow automation platform. However, the unintended positive consequence was companies identified new opportunities above and beyond the original use case that returned exponential results.

Big Meaty Concepts

Commander’s Intent

The commander's intent describes the desired end state. It is a concise expression of the purpose of the operation and must be understood two echelons below the issuing commander. . . It is the single unifying focus for all subordinate elements.

Distributed Leadership

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See Something, Say Something

Empower everyone to influence change within an organization. Identifying safety issues, security issues, anomalies, broken equipment, opportunities to be better… all contribute towards a culture of constant improvement.

SAFETY: Heinrich’s Triangle

Influencing Positive Behavior Change

Adding See Something, Say Something.

• Improved Awareness •Safety is Truly Top of Mind •Reported Near Misses

Drops 50% •“5” Observations a week

The “Gemba” Walk

Gemba walks denote the action of going to see the actual process, understand the work, ask questions, and learn. It is also known as one fundamental part of Lean Management philosophy.

Leadership “Walkthroughs” meet Team “Walkthroughs”

Leadership Walkthroughs: • Speak with 5 “nurses” Today • Introduce yourself • Wear a name tag • Team Morale • Suggestions from Field

Team Walkthroughs: • Empowering the field to identify new

opportunities for improvement. • Identify cumbersome processes. • Identify unsung hero’s • Motivation at all levels of the

organization.

Virtual Suggestion Box

•Eyes and Ears in the field • Incentives for caring •“Give a damn” •The “What If” form •Recommend the Checklist

The Checklist Manifesto

"And one of the things we have to grapple with is that we have to assume we are fallible, even as experts."

Daily Checklist:

•Changing Behavior •Accountability •Habit Forming •Fast On-boarding For New

Employees

Adding a feedback form to the device for testing

• Iterative Development Process

• Immediate feedback on updates and new project forms

•Collaborative Process and Fast Implementations

•“We” instead of “They”

Solo Worker Safety Response

•“911” for Field Teams •“Request Access” •Check In Every 4 hours

How can we help?

The Zerion Way…

•The Zerion “Gemba" Walk •DILO - “Day In the Life Of” analysis • “What If” Conversations

1000’s of projects…125 countries… ~10 years of experience

The Best Zerion Feature:

•The Zerion “Gemba" Walk •DILO - “Day In the Life Of” analysis • “What If” Conversations

1000’s of projects…125 countries… ~10 years of experience

Thank you!