softhouse acc @ swcg innovationsdag 2014-04-24

Agile Change CenterHow to implement change in an

agile wayOla Morin

Change management is ….

… a change in daily behavior!

I UNDERSTAND THE PROBLEM

I KNOW THE SOLUTION

.. but still – I DON’T DO IT!

Getting from the CURRENT state to the WANTED state

Prepare Unfreeze Move Refreeze

Kurt Lewin 1951

CURRENT WANTED

The Kübler-Ross grief curve

Denial"This isn't really happening." Anger

"This is happening, but it shouldn't be and it's ______'s fault."

Depression"This is happening and it's awful, and there's nothing I can do about it." 

Bargaining“This is happening, but perhaps we can go back to ...”

Acceptance"This is happening and it's OK.  Life goes on.  What's next?"

Mor

ale

/ per

form

ance

Time

The Satir Change Model

Change Vs. transition

Ingredients for a sustainable transition

Understanding the purpose

Symbolic leadership

Problem / Solution mindset

Visibility and transparency

Measurements driving change

Do – Learn – Adapt attitude

What does this has to do with agile?

Agile approach to change backlog

Small iterations

Removing impediments

ACC

9

MANAGEMENTTEAM

ORGANIZATION

TRANSITION OWNER

TRANSITIONTEAM

ACC BOARD

CHANGE ITEMS

IMPLEMENTED CHANGES

PROBLEMS, NEW IDEAS

REQUESTED CHANGES KPIS

Sprint example for ACC

But how to make change happen?

Prepare Unfreeze Move Refreeze

Sprint Zero

Sprint 1 … Sprint

NSprint N+1

Prepare/Sprint Zero

Define change Plan change

Create materials

Unfreeze

Make aware Create motivation/

acceptance

Transition team Management team Organization

Move

Change behaviors Maintain motivation/

acceptance

Keep up the momentum

Ensure consistency of

message

Verify that changes are being made

Celebrate quick wins and successes

Support, coach, train, be available

Remove obstacles

Close the old

Refreeze

Reinforce behaviors Reinforce motivation/

acceptance

Watch out for ’elastic

bands’

Reward the wanted

behavior

Story telling

Use new language

Continue to remove

obstacles

Don’t celebrate victory too early

Agile Change Center

How to implement change in an agile way

Ola Morin

2014-04-24 @ SwCG