social project management v1
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giuseppe@valueamplify.com
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Microsoft Confidential
Traditional Waterfall Approach to Project ManagementExample
Apply Rules
IT Budget AllocationCollaborative Decision Making
Manage Cost, Risk and Time.
Manage Benefits/Value
Harvest Collaborative Intelligence
9/29/2014 5
1. Network of working partners and contacts
2. Project Management Function
3. Digital Content Management
(Micro vs structured documentation)
Role of Community of Practice in Project Management
Waterfall
Visibility
Ability to Change
Business Value Risk
Current Challenges of Project Management
Ability to Change
Business Value
Risk
Visibility
Waterfall
Social Project Management
Benefit of Social Project Management
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Evolution of Communication and Collaboration
99/28/2014
Yammermakescollaborationeasier and more efficient
Sources: Gallup Consulting "Employee Engagement, What's your Engagement Ratio?" 2008 - IBM Global CIO Study, 2011 - Yammer User Survey, 2010 - McKinsey, The Social Economy, July 2012 - Gallup Consulting “Employee Engagement, What’s Your Engagement Ratio?” 2008 - Yammer User Surveys, 2010 and 2013
80% of Yammer users are more informed with
what is happening within their organizations
DriveemployeeengagementusingYammer
From separated teams To a connected organization
Lower turnover
Sources: Gallup Consulting "Employee Engagement, What's your Engagement Ratio?" 2008 - IBM Global CIO Study, 2011 - Yammer User Survey, 2010 - McKinsey, The Social Economy, July 2012 - Gallup Consulting “Employee Engagement, What’s Your Engagement Ratio?” 2008 - Yammer User Surveys, 2010 and 2013
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Engagingemployees to drive business transformation
FHI360 Healthcare Project
Seed Conversations Objective: Accelerate the community “Bonding” process, Engage members , Generate community vitality, Peer-learning experience.
Boundaries: Posts needs to be in scope with visionPersonal notes are welcome in small percentage.Recommendations:1. Questions about the lead/Project in priority2. Posting a worth-to-share article and add a
“spicy” comment3. Offer to do something about the project4. Polls5. Challenges/Contests6. Vitality generators such as referrals7. Invite to send praises8. Education on how to use yammer #hashtag
Examples:What is the biggest benefit/challenge of xx project opportunity Share on Yammer using hashtag #project_name.Share a “hidden gem” that has made your work or personal life better (could be a website, App, training course, employee benefit, book, etc.) Use hashtag #hiddengem.What is the most inspirational tool/article on the Cloud seen so far?. Use hashtag #cloudnewsTell us about a current project the community shoudkl ahlpmake it happen in in the cloud #cloud opportunty.
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Category Activity Description MS Provides
Emails
Discussion seeds • Topic areas to start a conversation Best Teasers List
Newsletter• Cloud private community news –
New IP notification, training available, rewards, reminder of upcoming events, call for IP on special topics
Templates and sample for customization
News feed • Cloud specific newsfeed from top periodical RSS, eMagazines
Events
SME Conf Call • Moderator name and topic Moderator
Webcast• Special topic events with speakers• 1 hour engagement session
Speaker, partner
Internal company events and activates fro recruitment
• Sponsored event (brownbag, breakfast or dinner) to drive sense of community and recruit new members
• Advertise service on Bulletin Boards, email signature
Coaching, motivation, milestones, tracking
External events • Industry events TechEd, etc
Training• Major external industry events• Promote MSFT Industry Insights & Solutions
Vouchers, Deals
Clubs/Blogs • urls suggestions
Ask The Expert • A button to engage specialist in escalations Experts
Calls for Best Practice• Call for Best Practice, • Ask for nominations to develop new IP (sanitize content)
Recognitions
Rewards / Awards • Promote Reward / Award winners, Give away, MOOC
Offer POC/POV• When BOSM Index reaches level 400 Lead can offer the MS
POC/POV packagePOC, POV
NURTURE: Content PULL vs PUSH
ContentPULL
INTERACTIVE TV SHOW APPROACH
List Of Conversation Series aligned with Azure Solutions1. Yammer2. Develop and Test3. Identity and Access Mgmt4. Media5. Big Data6. Mobile Apps7. Web Apps8. Storage, Backup and Recovery9. Big Compute10. Infrastructure Service11. Integration12. Data Mgmt
Excel Stats Drive Programming
Leaders and teams today are dispersed across geographies and departmental silos. It’s important to stay on top of what
your fellow executives are doing and make sure leadership is in alignment.
Create a leadership group. Share regular reports
and engage in
discussion around
these documents.
Encourage other leaders to post updates on strategies and
goals.23
Like a post you find
interesting or valuable.
Post a praise for
a job well done.
Feedback is powerful. Employees are encouraged by the feedback and reinforcement they receive from others,
especially managers and executives.
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Areas of Vale Creation of Social
Innovation is converting innovative ideas into commercial success
FormalProject
PRELIMINARY
Level 200: #Tags
Level 100: Keywords Seed/Monitor
Level 300: Topics
Level 400: Private Groups (Innovation)
Project IdeasProblems Solutions
Due Diligence/ Consensus
SMEs Formal Review/Signoff Elevate promising Tag to Structured “Topic”
Project Manager Calls a TeamWorkgroup with a deliverable
Lead Social Maturity Levels
Everybody Can Help INNOVATE!
..
. Analytics &Content Pull from Interest only
Exec Sponsor Monitoring
Initiative Maturity Index
Understanding Leads
(Analytics)
Incentive Behaviors(Gamification)
Private SocialPlatform
(i.e. Yammer)
The Components of Cloud Innovation Center
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Social BI
The cutting edge information for decision support.
Help from Social Predictable Analytics
- Confidential – Value Amplify Consulting
Unlimited Investigations as questions are raised
We start with the Tipping Point Index.
The first driver is:
BI
What issue is mostly
discussed?
How Influential are they
people discussing it?
Tipping Point Maturity Index-Force 2 Pain/Gain
Double click on any Topic on the right color of the bar to display emotions of users.
Example
1. Who is confused
2. About What
Example when “double Click” on Purple for Confused people to go and help.
Sentiment analysis of pain?
Sentiment analysis gain?
Quantifications discussed?
Tipping Point Maturity Index-Force 3
For every Topic/Project
1. SME level of contribution to each Topics/Ideas/Project
2. Multiple competencies for each SME
3. Which Technologies/Keywords are considered for each Topic/Project
What are the technologies?
Who are the SMEs ?
What is the readiness
confidence?
What on-going training ?
Community Moderator, Social coach for leads, IP management, delivering plans,
giuseppe@valueamplify.com
If they use Facebook or Linkedin, they are already trainedLike with IM, you can wait or you can be embracing
Yammer is free for Microsoft customersAdtl private Yammer networks are in Office 365
Yes, we will use emails and leverage Yammer as additional repository for the first 3-6 months
giuseppe@valueamplify.com
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