snook presentation canberra
Post on 27-Jan-2015
115 Views
Preview:
DESCRIPTION
TRANSCRIPT
DESIGNING IN THE PUBLIC SECTOR
- making the case for do tanks -
SNOOK
Canberra
SARAH DRUMMOND
& PRINCIPLESOUR BELIEFS
DIFFERENTLY
SERVICE DESIGNERS
do things
Define Develop Deliver
double diamond design process
Discover
prototyping
visualand storytelling
co-design
people
“fuzzy front end problem solving”
Liz sanders
you play with legoyou stalk people
You draw alot
But what the hell do you actually do?
“Working in the way we have done with the Total Craigroyston initiative feels like we have actually been listened to. It feels different this time”
- Local Resident at Co-Creation session
PUBLIC SECTOR = NO DESIGN
GOING BACK TO BASIC SKILLS
HANDING OVER TOOLS
“FIRST OF ALL DESIGN CANNOT BE SEEN.”
- PETER GORB
Here is the science bit...
PolicyFraming wicked problemsCatalysts of new futures
Interpreting ActionBriefs not policys
Forming partnerships to develop UI
Internal Design CapacityCompanies who can
respond to user needs and create awesome customer
GrassrootsClosing feedback loops
Responding
Designforgov Do tank
Designforgov Do tank
Embedding design
Communication Platforms
PUBLIC
FUNDERSPUBLICBODIES
DEVELOPINGPRODUCTS PROTOTYPING
TRAINING(CPD)
PARTNERSHIPPROJECTS
GOVERNMENT
RESEARCH
ACCESS TO THE PUBLIC
Dotank
This isn’t just service design
EmpathyNew Skills
New relationshipsNew business casesChanging Mindsets
AN IMPACT
SNOOK
makes
SCOTTISHPARLIAMENT
The festival of Politics
DEBATE CHAMBER, HOLYROOD
PERSONAL DEMOCRACY FORUM GOOGLE FELLOWSHIP
SOCIALINNOVATION
CAMPCAIRO, EGYPT
GENEVA, SWITZERLAND
ITU telec� World
IDEAINCUBATOR
DESIGNC A M P
GLASGOW 2014COMMONWEALTH GAMES
YOUNGENTERPRISE
AWARDYOUNG SCOT AWARDS 2012
“We should bec�e architects of the future, not victims of the past ”
- Buckminster Fuller
“A rat race is for rats. We are not rats.We are Humans”
- Jimmy Reid
WE ARE SNOOK
FERMENTINGA REVOLUTIONIN SCOTLAND
thanks!
(for the heat)
@rufflemuffin
@wearesnook
wearesnook.
com
top related