slot tech magazine’s techfest 15 servicing & troubleshooting transact / ithaca brand thermal...

Slot Tech Magazine’s TechFest 15

Servicing & TroubleshootingTransAct / Ithaca brand thermal ticket printersfor the gaming industry

Presenter: Russell Wigé

Handouts & Course Agenda TechFest 15

Don’t forget to pickup your: TransAct’s Presentation Handout 850 Top-Of-Form Calibration Chip

Course Agenda: Event / Company Information 0:10 General Ticket Printers 0:20 Series 700 Ticket Printer 0:15 Series 800 Ticket Printer 0:30 Epic 950 Ticket Printer 0:30 Questions & Answers 0:15

2:00

Technical Support Company Info

Technical support (877) 748-4222 Option 3 TechSupport@Transact-Tech.com

Online support Website: www.TransAct-Tech.com/ FTP Site: http://transact.powweb.com/gaming User ID: tran_gaming Password: Gamingw@r3

Product distributor JCM American (U.S. distributor for the Epic 950)

– (702) 651-0000– www.jcm-american.com

Parts and Service Company Info

Parts and service by phone (877) 748-4222 Option 2

Obtain a repair RMA online http://www.transact-tech.com/tsg/rma.html

JCM printer exchange program Casino’s can participate in JCM’s quick turn, printer exchange

program. Available onsite exchange when located within close proximity to one of the following JCM Depot centers. – Nevada (Las Vegas)– Nevada (Reno)– Chicago– Mississippi– New Jersey

Ticket Printers Company Info

Epic 950

Series 850

Series 750

Spare Printer Pool Common Standards

Label storage area– Manufacture &

firmware version

Good printers– Insert printer test

ticket in print head

Bad printers– Tag with error

description

WMS

N00523

IGT

V00130

Loading TicketsCommon Operation

Standard Ticket orientation

Loading direction

Warning m750 non-standard

Top-box clearance

Bezel Flash Patterns Common Operation

Ready – Waiting for cashout

Disabled – Printer disabled

Busy – Printing / Ticket not taken

Warning – Paper low / Door open

Issue – Paper out

Fault – Paper jam, etc…

Clearing Stacked Errors Common Practices

Some games stack multiple errors at once,the method to clear depends on platform!

IGT– Lift/drop door lever

Bally– Open/close door– Wait for count down to zero

Note: All stacked errors need to be cleared before normal game operation can continue.

Cashout Ticket Process Common Practices

Cashout sequence of events

Note: If game goes into hand-pay,verify if game displays a printer error!

NodeBackend PrinterGame

Valid?

Error?

Print ticket

PrinterError

Hand-pay

N

Y

Pre-issuedticket number

<<< Activate ticket w/ amount <<<

N

Y

Printer Swap-out Common Practices

Eliminates– Backend system

Verifies– Communications– Mechanical operation– Print quality

Before swapping-out the printer, always try to print a game test ticket first!

Printer Swap-out Common Practices

Don’t forget to swap other hardware & verify firmware

Ticket tray

»

Printer bezel

»

Verify firmware

»

Ticket tray

Bezel

Firmware

Series 700Ticket Printer

Loading TicketsNormal Operation

Pull release knob Slide chassis out Replenish tickets Slide chassis in Release knob locked

Loading TicketsNormal Operation

Ticket Orientation: Insert blank side up

Motor grabs ticket Aligns to TOF mark Remove blank Ticket

Switches & Status LED Normal Operation

Status LED defined: OFF No power ON Normal operation FLASH Error, Out of tickets

Reset Printer Normal Operation

To reset the controller board:

Press and hold “Test” button Wait until the LED goes OFF

Printing Test Ticket Printer Information

Hold “Test” button Hold “Ticket Feed” button Release “Test” button Release “Ticket Feed” button Printer will print Test Ticket

Operation puts printer in Hex Dump mode Reset printer when done

Reading Test Ticket Printer Information

Printed Information:

Model number Firmware ID Checksum

Interface settings

Main Assemblies Key Components

Ticket Supply Box Main Chassis Printer Chassis Bezel Option Drawer Chassis

Ticket Supply Box Key Components

Ticket Size Options: Short Ticket Standard Ticket

Printer Chassis Key Components

Firmware EPROM Thermal Print Head Ticket Present Sensor Black Dot Sensor PCB Main Controller PCB

Controller PCB Key Components

Firmware EPROM Interconnect Cable Black dot Sensor Stepper Motor Ticket Sensor Print Head

Interface PCB Key Components

Interface Board

Flex Cable Card Reader OEM Interface

Printer Chassis Assy Printer Swap-Out

Pull release knob Slide out main chassis

Pull side release button Remove printer chassis Unplug harness from

controller board

Main Chassis Assy Printer Swap-Out

Pull release knob Slide out main chassis Release slide rail stop Remove main chassis Flip main chassis over Remove cable clips Undo flex cable at

interface board

Transfer Firmware Printer Swap-Out

Verify Firmware Print Test Ticket

Swap Firmware Remove Printer Chassis Remove EPROM on controller PCB Replace EPROM on controller PCB

Printer’s firmware requires regulatory approvals,Use approved firmware only!

Series 800 Ticket Printer

Switches & Sensors Key Components

Paper Low

Top of Form

Ticket Taken

Ticket Feed Button Key Components

Print Head Key Components

Controller Board Key Components

Game Interfaces Key Components

SERIAL

NETPLEX

Outer Chassis Assembly Key Components

FEED & Status LED’s Normal Operation

Condition Status LED/Bezel

Unit Ready On

Head Up Med Blink

Door Open Med Blink

Paper Out Slow Blink

Temperature Error Fast Blink

Paper Jam 4 Blinks Pause

Ram Error 2 Blinks Pause

Checksum Error 5 Blinks Pause

Chart also available in Series 850 flip book

Printing Test Ticket Printer Information

Block chassis sensor

Hold FEED button

Apply power

Reading Test Ticket Printer Information

Printer model Firmware ID Revision no. Checksum Interface settings

Printer Firmware Printer Information

AABBCC Rev DD Description

PPxxxx Rev nn Onetime programmable

PExxxx Rev nn Programmable Erasable

XX85xx Rev nn Serial Interface

XX87xx Rev nn Series 860 Printer (RAP)

XX88xx Rev nn Netplex Interface

Removing Bad Printer Printer Swap-Out

POWER DOWN Detach ribbon cable Slide all the way out Remove the cover

Verify Firmware Printer Swap-Out

Check firmware Swap if necessary

WARNING:TOF auto-calibration

may trigger Pre-position ticket

just in case!

Installing Good Printer Printer Swap-Out

POWER DOWN?

Attach ribbon cable Power up

WARNING:Hot connecting the

ribbon cable willdamage boards

New Cable Management Service Bulletin

Ribbon cable rigidly lost due to heat Racking-in pinches ribbon cable Shorts out the boards

New cable management solution!

Shorting Out Boards Service Bulletin

WARNING:Hot connecting

the ribbon cabledamages boards

POWER DOWN Attach ribbon cable Power up

Firmware Families Service Bulletin

WARNING:Changing firmware families

will trigger the Top of Form (TOF) auto-calibration routine.

Failure to properly insert ticket correctly before first power up cycle, can lead to ticket alignment problems!

Not Aligning to TOF Mark Service Bulletin

Power down Undo ribbon cable Un-rack inner chassis Remove cover Remove firmware

Not Aligning to TOF Mark Service Bulletin

Insert new firmwareNote chip orientation

Re-install cover Rack-in inner chassis Connect ribbon cable

Not Aligning to TOF Mark Service Bulletin

Un-latch top cover Insert ticket, leading

edge flush with front Latch top cover Apply power Wait for BEEP DONE!

Epic 950 Ticket Printer

TicketBurst™ Design Features

Fully prints ticket before dispensing

Internal separation by dual motors

No more customer interference issues

HotSwap QDT™ Design Features

Quick Disconnect Technology

Hot swappable

Power pins are longer then I/O pins.

Note: Some slot manufactures & slot managershave mandated powering down the game first!

Loading TicketsNormal Operation

Caution: don’t pull release lever while sliding out,the printer may become completely detached!

Slide printer out using detent in top cover

Load tickets (as mentioned earlier)

Note: printer latches when all the way out!

Pull release lever and slide printer back in

FEED & Status LED’s Normal Operation

Condition Ready LED Paper LED Open LED Fault LEDUnit Ready On Off Off Off

Cover Open On Off On Off

Chassis Open On Off Blink Off

Ticket Out On On Off Off

Ticket Low On Blink Off Off

Temperature Error

Blink Off Off Blink

Paper Jam On Off Off Blink

Ram Error 2-Blink Off Off On

Checksum Error 4-Blink Off Off On

Chart also available in Epic 950 flip book

Printing Test Ticket Printer Information

To printout a printer generated test ticket

Un-rack printer » Open top cover »

Hold FEED buttonuntil OPEN goes out »

Close top cover »

Un-rack

Cover

Reading Test Ticket Printer Information

Model number Firmware version System CRC Date manufactured Serial Number

Baud Rate– RS-232

9600– Netplex

19200

Main Assemblies Key Components

Outer chassis » Interface board »

Ticket Tray » Controller board » Inner chassis » Print Head »

Outer chassis

Interface board

Inner chassis

Controller board

Ticket Tray

Print head Assy

Main Connectors Key Components

Flex Cable »

Game interface »

HotSwap QDT™ »

Bezel lamp »

ImPort »

Flex cableGame Interface

Bezel lamp

HotSwap QDT™

ImPortDownload &

Configuration

Game Interfaces Key Components

Standard Interfaces:– USB »– Netplex »– RS232 »

Dual Port Interface– 2nd port option for printing

promotional coupons directly from player/slot tracking system.

Slot System

Slot Machine with

Epic 950™ Printer

Dual wire

OR

Player Rating System (CRM)

USBStand

ard

Netplex

(10-pin)

RS232

(14-pin)

Switches & Sensors Key Components

Chassis open sensor »

Cover open switch »

Top-of-Form sensor »

Burst sensor »

Ticket taken sensor »

ChassisOpen

Cover Switch

TOFSensor

Burst Sensor(hidden)

Ticket TakenSensor

DIP Switches Key Components

SW Description1 Switch 1 is reserved and must be in the Disabled position

2 Switch 2 configures Ticket Low

3 Switch 3 activates Demo mode

4 Switch 4 activates the Error log

5 Switch 5 activates Com Save

6 Switch 6 is reserved

7 Switch 7 activates the Smart Suite features

8 Switch 8 activates 2-color operation

Chart also available in Epic 950 flip book

Removing Bad Printer Printer Swap-Out

Pull on ticket cover until latches catch

Pull release lever while pushing drawer in slightly then pull completely out until detached

Before removing suspected bad printer,always attempt to print a game test ticket first!

Installing Good Printer Printer Swap-Out

Align w/ outer chassis

» Pull release lever

»

Rack-in printer Load tickets

Print game test ticket

Caution: Avoid damaging flex cable!

Pull lever

Align withouter chassis

Damaged Flex Cable Service Bulletin

Avoid snagging, lifting and pushing on flex cable »

Connector latched? » Printer on chassis » Support by hand »

Pull release lever Slide in parallel Engage connectors Rack all the way back Sliding connector assembly

Support printer on chassis

WARNINGDon’t snag, lift or push

Support by hand when possible

Latches

Printer COMM Errors Service Bulletin

Re-install printer Rack-in all the way Push back on printer

Note: Connectors are fully

seated when chassis is flush as shown

GOODBAD

When re-installing printer, verify that the connectors are fully seated

Replacing Flex Cable Service Bulletin

Form flex cable bow »

Note bend direction » Rear connector »

Loop over rear tab » Loop over front tab » Front connector »

Note: can be difficult with chassis in game

Form cable with bow to create pressure against side wall

Bends away from wall

Attach rear connector

Loop over rear tab

Loop over front tab

Attach front connector