six sigma recruiting

Six Sigma

Recruiting© The Talent Buzz

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Six Sigma Recruiting…

…is a problem solving methodology

…performance is the statistical term for a process that produces fewer than 3.4 defects or errors per million opportunities

…improvement is when the key outcomes of a business or work process are improved dramatically, often by 70% or more

…is a general purpose approach to minimizing mistakes and maximizing value

…helps organization achieve breakthrough improvements, not incremental

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The Sigma Scale

Sigma Percent Defective Defects per million

1 69% 691,462

2 31% 308,538

3 6.7% 66,807

4 0.62% 6,210

5 0.023% 233

6 0.00034% 3.4

7 0.0000019% 0.019

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How Good Is Good?

99% Good (3.8 Sigma) 99.9996% Good (Six Sigma)

20,000 lost articles of mail per hour 7 articles of lost mail per hour

5,000 incorrect surgical operations per week 1.7 incorrect surgical operations per week

2 short or long landings at major airports daily 1 short or long landing at major airports every 5 years

11.8 million shares incorrectly traded on the NYSE every day

4,021 shares incorrectly traded on the NYSE every day

3 warranty claims for every new automobile 1 warranty claim for every 980 new automobiles

No electricity for 7 hours each month One hour without electricity every 34 years

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Ready to Launch a Six Sigma Project?

Must have significant financial or strategic value

Produce results that significantly exceed the amount of resources and effort required to obtain improvements

Improve performance by greater than 70% over existing levels

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DMAIC Model

Define

What problem needs to be solved

Measure

What is the capability of the process?

Analyze

When and where do defects occur?

Improve

What are the vital factors?

Control

What controls can be put in place to sustain?

Define improvement goals. At a process level goals might be to reduce defect levels or increase

yields. Apply data mining methods to identify improvement opportunities.

Measure the existing system. Establish valid and reliable metrics to help monitor progress toward

the goal(s) defined in the previous step. Begin by determining current baselines.

Analyze the system to identify ways to eliminate the gap between the current performance or

process and the desired goal. Apply statistical tools to guide the analysis.

Improve the system. Be creative in finding new ways to do things better. Use project management

and other planning tools to implement the new approach.

Control and institutionalize the new system.

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Project Considerations

Align with the business or HR strategy

Complete project assumptions

Define process parameters

Define in and out of scope

Determine the milestones

Accurate cost benefit analysis

Consider guiding principles and organizational drivers

Address all constraints

Your business case starts with a problem statement

Then is reversed into a goal statement

Select the right team

Defined the roles

Engage the team

Define

What problem needs to be solved

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Identify Stakeholders and Needs Define

What problem needs to be solved

Executive Leaders Hiring Managers Interview Teams

Human Resources Candidates Recruiting Team

I.T. Legal Vendors / Suppliers

VOC: Voice of the Customer VOB: Voice of the Business VOP: Voice of the Process

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Develop Project Timeline Define

What problem needs to be solved

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Process Improvement Opportunities

Operating Environment Opportunities

+

Complete Cost Benefit Analysis

Effectiveness Gains

Efficiency Gains=

Measure

What is the capability of the process?

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Designing A Capacity Model Measure

What is the capability of the process?

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Assessing Current Results Measure

What is the capability of the process?

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Process MappingC

ore

Proc

ess

Talent Acquisition Process

Sub

Proc

esse

s

Approval Search

RequirementsCandidate

SearchInterviewsQualify Selection Hire

Analyze

When and where do defects occur?

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?

What is the problem?

?

Determine the categories of causes,e.g. people, technology, procedures, office environment

?

Determine individual causes for each category

?

Drill down - ask why and why again!

Utilizing A Fish Bone Diagram Analyze

When and where do defects occur?

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RACI is an Acronym for the following words ...

R = Responsible “The person who has to make something happen…responsible for doing it”

A = Accountable “The person who has the power of veto…accountable to see that it gets done”

C = Consulted “The person who is included before a decision/action is taken…consulted before it is done or decided”

I = Informed “The person who is updated after a decision/action has been taken…informed after it is done”

Tool: RACI Matrix Analyze

When and where do defects occur?

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RACI Matrix Example Analyze

When and where do defects occur?

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Document Improvements Improve

What are the vital factors?

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Communication Planning Improve

What are the vital factors?

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Change Management

Focus Areas

Why we need to change

Dynamics of change

Individual responses

Reactions

Managers role

Nine Key Strategies

Committed leadership

Compelling vision

Ownership

Continuous improvement

Open dialogue

Explicit values

Measurement and rewards

Coaching and training

Celebrations

Current

State

Transition

State

Desired

Outcome

Improve

What are the vital factors?

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Service Level Agreements Control

What controls can be put in place to sustain?

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Sourcing Decision Tree Control

What controls can be put in place to sustain?

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Project Successes and Highlights

Capital Impact

Decreased cost per hire by 46%

Decreased time to fill by 27%

Improved % staffed ratio from 92% to 98%

Decreased interview to hire ratio by 44%

Increased quality of hire by 39%

Soft Benefits

Dramatically increased client satisfaction and perception

Significantly enhanced candidate experience

Sourced and hired higher candidate talent

Minimized legal risks and exposures

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Six Sigma Within Recruiting

What do you need to improve?

Quality

Cost

Time

Experience

Ratio

Is Six Sigma recruiting realistic?

How to apply the principles?

What about innovation?

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Best Practices For Your Project

Set stretch goals

Nothing is sacred

Engage your clients

Focus on change management

Put your faith in the data

Minimize handoffs

Align projects with key goals

Celebrate successes

Unleash everyone’s potential

Consider RPO, and outsourcing options

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Avoiding Pitfalls With Your Project

Not allowing enough time

Who’s the leader

Scope creep

But we’re different

Overtraining

Blindly believing your measurement system

Not leveraging technology

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What Really Matters

Recruiting leadership with the vision and talent to drive transformational change

A team with domains of expertise in recruiting, who have the influential skills to implement change with clients

A proven methodology

Sound, proven project management approach

Creating an engaging experience for your clients

© The Talent Buzz

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Contact & Connect

Contact / Connect with Jason Buss

LinkedIn: www.linkedin.com/in/jbuss

Twitter: www.twitter.com/jjbuss

Facebook: www.facebook.com/jasonbuss

Foursquare: www.foursquare.com/user/jjbuss

Gmail: bussjj (at) gmail.com

Skype: bussjj

www.TheTalentBuzz.com

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