siebel solution frameworkv
Post on 03-Apr-2018
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7/27/2019 Siebel Solution Frameworkv
1/3
- 1 -
SiebelDatabase
Siebel Technical Solution Landscape
Siebel Obj Manager(s)
Oracle Application Integration Architecture
Adapter / Web Service
Adapter / We b
Service
SWSE Plug-inSession Mgmt
Siebel Web Server
Business Users
Customers
Manufacturing CRM Base
Siebel Call Center
Workflow/AssignmentManager
Web Service Dispatcher
CTI Server
WebCenter
Custom JEEcomponents
SOA(Webservice
Manager,Service
Registry,BusinessActivity
Monitoring)
OBIEEDatabase
Handheld
ETL
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7/27/2019 Siebel Solution Frameworkv
2/3
- 2 -
Customer Touch Points
Data ModelParty Model, Customer Profile, Customer Interaction
Siebel Manufacturing CRM Base Activity Management
Marketing Application
Integration Framework AIA
SOA, PIP, HTTP, BPEL, EBS
Voice Mobile E-mail SMS
Account Management
Web
Contact Management
Solution Framework
Customer Segmentation,Marketing Planning, Campaign
Management, Response tracking
OpportunityManagement
Order ManagementMarketingManagement
Call Center, Service Request,
Activity Management, Self Service
Service Application Sales Application
Direct Sales, Sales Planning,
Opportunity Management
Sales, Service, Marketing,
Vehicle Tracking
HandheldApplication
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7/27/2019 Siebel Solution Frameworkv
3/3
- 3 -
Deployment ArchitectureSiebel Clients
InternalSiebel Clients
ExternalHandheld
Client CTI
Client
Access
Application
Data
Database Server
SiebelDatabase
Siebel FileSystem
LAN Internet VPN CTILAN
Authentication
Server
Siebel Object manage
Siebel Component GroupsSiebel Adapters
Siebel WebServers
(internal)
Siebel WebServers
(external)
OBIEEDatabase
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