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SiebelDatabase

Siebel Technical Solution Landscape

Siebel Obj Manager(s)

Oracle Application Integration Architecture

Adapter / Web Service

Adapter / We b

Service

SWSE Plug-inSession Mgmt

Siebel Web Server

Business Users

Customers

Manufacturing CRM Base

Siebel Call Center

Workflow/AssignmentManager

Web Service Dispatcher

CTI Server

WebCenter

Custom JEEcomponents

SOA(Webservice

Manager,Service

Registry,BusinessActivity

Monitoring)

OBIEEDatabase

Handheld

ETL

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Customer Touch Points

Data ModelParty Model, Customer Profile, Customer Interaction

Siebel Manufacturing CRM Base Activity Management

Marketing Application

Integration Framework AIA

SOA, PIP, HTTP, BPEL, EBS

Voice Mobile E-mail SMS

Account Management

Web

Contact Management

Solution Framework

Customer Segmentation,Marketing Planning, Campaign

Management, Response tracking

OpportunityManagement

Order ManagementMarketingManagement

Call Center, Service Request,

Activity Management, Self Service

Service Application Sales Application

Direct Sales, Sales Planning,

Opportunity Management

Sales, Service, Marketing,

Vehicle Tracking

HandheldApplication

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Deployment ArchitectureSiebel Clients

InternalSiebel Clients

ExternalHandheld

Client CTI

Client

Access

Application

Data

Database Server

SiebelDatabase

Siebel FileSystem

LAN Internet VPN CTILAN

Authentication

Server

Siebel Object manage

Siebel Component GroupsSiebel Adapters

Siebel WebServers

(internal)

Siebel WebServers

(external)

OBIEEDatabase