share point saturday putting you at the centre of the intranet

Putting you at the centre of the social intranet

wesley.hackett@contentandcode.com

@weshackett

Wes HackettSolutions Architect

#SPSUK16

Agenda

• What are people using outside work?• Some vision• What is a social intranet• Approach• Social Intranet areas

– Home page– Profile– Corporate communications– Community sites– Search

Agenda - Challenges

• Adoption• Performance• Governance• Devices• Recession proof goals• Legacy

What are people using outside work?

Some vision

• In their personal lives, people are working together and sharing information in radically different ways using the Internet. Social networking websites such as Facebook, YouTube and Twitter, collaborative knowledge websites such as Wikipedia, and interactive communications such as Skype and MSN Messenger, are giving people very engaging ways to share experiences, communicate better and learn faster.

• We have an opportunity to do give our staff the same tools and experiences, to help them do their jobs better and help them feel connected to the wider internal community.

Understand your business

• What are your organisational strategic goals?• What systems, tools and processes will support these?

– Sometimes this is hard because you don’t know what you don’t know

• Have your staff changed? Older/younger/fewer?• Do you need to work more with partners/ customers/

suppliers• Do you staff need to work from anywhere

What is a social intranet?

What am I doing?

Philosophy

• Recognise business is made up of people, with interests, activities and interactions

• Delivering human-friendly solutions that match how people work in real life

• Supporting two-way dialogue and interaction• Cross-organisational communication and collaboration• Enabling staff to be active participants and owners on intranets, and

not just passive consumers• Drawing on network effects within organisations, recognising that

groups can do more than individuals• Enriching traditional business and internet activities with a social

layer

Including social features

• Commenting on news• Voting or rating of content• Richer staff directories that help staff connect to each

other• Microblogging• Team and business unit collaboration spaces

These all supplement traditional news and content centred intranets

Completely social intranet

• Centred on collaboration not publishing• Staff can edit many areas of the site• Collaboration tools and social features• Making the social spaces the primary ‘work place’• Give visibility with ‘activity streams’ on the homepage

These intranets are the ‘Place to work’ for staff

My Site Teamsites

Community Sites

Corporate Sites

Extranet/Internet

My Profile

me everyone

Search, Instant Messaging, Desktop Sharing, Desktop Web/Video Conferencing

Pay & Benefits

Training Site

My Sites - A homepage that is tailored to my individual needs.My Profile - viewable by all, that will help others connect to me. Think Facebook or LinkedIn for the organisation.

Teamsites - websites that provide a workspace for a team to collaborate, share knowledge and make better decisions.

Think of do Wikipedia, YouTube and Forums all rolled into one place that is specific to your team.

Community websites - a collaborative workspace for people within a certain discipline, with shared skills or interests. Helping to improve

knowledge, best practice and drive innovation

corporate website - that provides news and information, with newsfeeds, videos, executive interviews and interactive content that

keeps me engaged.

Extranet & Internet - access the websites and tools seamlessly without additional user-ids and passwords

All sewn together with search, instant messaging, desktop sharing, conferencing facilities and more... Training Site

The approach

Homepage

Homepage continued

Adding Enterprise Content

• SP2010 is about content, docs, wikis, discussions…– By default none of this appears in the activity feeds

• Extend the feed to include the ECM types– They add the business related value – Show the user what is going on in the organisation

• Extend the visual elements to be more engaging– Bring items to life– Give them functionality– Maintain the OOB function

Enterprise Content

New colleagueNew colleague

DiscussionDiscussion

Discussion replyDiscussion reply

Wiki or Enterprise Wiki pageWiki or Enterprise Wiki page

Announcement

Announcement

Enterprise Content

Blog post

Blog post

Blog comment

Blog comment

Picture or Image

Picture or Image

Enterprise Content Media

Audio

Audio

Video

Video

• Items in a user’s news feed can be “liked” and commented on, just like on Facebook.

Facebook style likes and comments

Enhanced profile noteboard

Enhanced content noteboard

New social controls

When being colleagues isn’t enough

• SharePoint activity is only colleague based by default

• What happens when you think a team produce some great content?

– Follow them all?– What happens if a new person joins the team and you

don’t realise?– Or a person creates too many things not from that team

in their other roles?

• By site

• By list

Subscriptions

Subscriptions

• Told why you’re seeing an item• You can unsubscribe from the menu

Personal profile

My Teams

Site directory

Corporate communications

• Adopt the News industry approach– Get your readers to contribute– Embellish their stories

• Eliminate global emails or paper based broadcasts• Make more use of rich media such as:

– Video– Podcasting– Twitter integration

• Analytics drive content styles– Understand your readership

Checkout from Tesco case study

Community sites

Search

Challenges

Adoption

• Capture the hearts and minds of your organisation

• Two key components

– Communications – how you get the message across

– Training – how people learn to use the platform

Building your adoption plan

• It makes you think

• It gives you something to hand around

• It involves other people

Communications

• Engage with your internal marketing and communications teams early in the project

• Make your communications strategy persistent• Use existing communication channels• Get executive sponsorship• Tailor messages to each target audience

Training

• Needs to be focused on what the user needs• Key elements delivered just before use• On-going top-up sessions• Self help

Performance at scale

• Gathering Activity at scale– How many changes are expected– Does this fit with the planning

• Security trimming– Complexity– Performance

• Configuration– Configure each gathering per location

Governance

• To steer not control

• Social is about freedom– Within guidelines– The light touch approach– You already guide employees with HR Policies

• Focus on business value– Control the key knowledge– Invest in information management

Devices

• Planning for devices– What types– Security considerations– Expected use cases

• Implementing for devices– Dedicated ‘apps’– Web based

• Tools for the job– Use the right tool for the right job

Recession Proof Goals

Reduce Cost

Optimise IT assets

Remove legacy systems and support

Reduce travel

Legacy

• Business projects leave legacy– Plan for the project– Plan for the following 6 months– Plan for the next 12 months– Plan for 3 years time– Plan for 5 years time

• Remember why you started this project– Support your business plans with technology

Thanks for listening

wesley.hackett@contentandcode.com

@weshackett

Wes HackettSolutions Architect