seymour innovation presentation

Using Video to enhance patient care

Beth SeymourManager, Voice Network Services

Is It Really an Emergency?

Is It Really an Emergency?

Emergency Rooms are used as Primary Care Provider by members

Is It Really an Emergency?

Emergency Rooms are used as Primary Care Provider by membersResults in:

Long Wait Times in ER• Crowding

Higher Costs• Patients leave ER without

seeing a doctor.

Option 1: As-Is

Advantage

Best Option for true

emergencies

Disadvantage

Costly

Member Dissatisfactio

n

Option 2: Video Communication

• Triage of Member through Video Conference

Option 2: Video Communication

• Triage of Member through Video Conference• Video Conference with an On Call Nurse or Physician

via AmeriHealth Caritas Polycom System

Option 2: Video Communication

• Triage of Member through Video Conference• Video Conference with an On Call Nurse or Physician

via AmeriHealth Caritas Polycom System• Via Polycom mobile System or iPad / Tablet

Option 2: Video Communication

• Triage of Member through Video Conference• Video Conference with an On Call Nurse or Physician

via AmeriHealth Caritas Polycom System• Via Polycom mobile System or iPad / Tablet

Option 2: Video Communication

Advantage

Triage of member

Increased member care

Cost savings (ER vs. Dr.

Office)

Prevent Readmission

Disadvantage

May require some capital investment

Learning Curve

Further Opportunities

• Case Managers

Further Opportunities

• Case Managers• Home Visits

Further Opportunities

• Case Managers

• Home Visits• Expert Consultations / Medical Directors

Further Opportunities

• Case Managers

• Home Visits• Expert Consultations / Medical Directors

• Health and Wellness Programs

Further Opportunities

• Case Managers

• Home Visits• Expert Consultations / Medical Directors

• Health and Wellness Programs• Smoking Cessation

Further Opportunities

• Case Managers

• Home Visits• Expert Consultations / Medical Directors

• Health and Wellness Programs• Smoking Cessation• Medical Education

Further Opportunities

• Case Managers

• Home Visits• Expert Consultations / Medical Directors

• Health and Wellness Programs• Smoking Cessation• Medical Education• Mommy and Me

Summary

Cost savings can be realized

Summary

Cost savings can be realized

• $1049.00

Avg ER Visit $

• $153.00

Avg Dr. Office Visit $

Summary

Cost savings can be realized

Enhance member care and well being

• $1049.00

Avg ER Visit $

• $153.00

Avg Dr. Office Visit $

Questions?