september 2014 presented by - ladot transit · • conducted april-july, 2014 • ... los feliz...
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SEPTEMBER 2014 PRESENTED BY
• Profile who rides Community DASH • Examine and trend Travel Characteristics,
Service Ratings, Service Characteristic Ratings • Identify customer satisfaction with TAP card
and Real Time Information • Identify, trend rider demographics
2014 Rider Survey
Survey Methodology
• Conducted every three years since 1998 • Conducted April-July, 2014 • Methodology devised to generate route level
information for weekday, Saturday, Sunday • Every other departure is surveyed, 7AM-5PM
– Surveyors deployed from one point on route – Include clockwise, counterclockwise departures – Every trip done on low ridership routes
• 6,009 interviews (weekday), 3,294(Sat), 1,604 (Sun)
Presentation Organization
Weekday, Saturday, Sunday • Profile weekday riders • Examine Overall Service Ratings • Examine TAP, Real Time Information
Satisfaction scores • Examine Service Ratings by Route • Examine Service Characteristic scores by Route
Weekday
Trip Purpose, Weekday
7% 5%
3% 3%
8% 7% 9%
11% 12% 12%
30% 32% 31% 30%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2011 2014
Other/Multiple Social Personal Business Medical Shopping School Work
Work Travel, Weekday
33% 18%
14% 31%
48% 27%
26% 32%
32% 43%
26% 55%
26% 31% 31%
53% 32% 32%
49% 24%
30% 27%
26% 62%
30%
0% 10% 20% 30% 40% 50% 60% 70%
Wilshire Center/Koreatown Wilmington
Watts Vermont/Main
Van Nuys/Studio City Southeast San Pedro
Pico Union/Echo Park Panorama City/Van Nuys
Northridge Midtown Los Feliz
Lincoln Heights/Chinatown Leimert/Slauson
King East Hollywood/Wilshire
Hollywood Highland Park/Eagle Rock
Fairfax El Sereno/City Terrace
Crenshaw Chesterfield Square
Boyle Heights/East LA Beachwood Canyon
All
School Travel, Weekday
25% 46%
44% 35%
30% 34% 34%
33%
33% 26%
25% 6%
34% 25%
43% 13%
19% 32%
12% 38%
14% 18%
38% 10%
32%
0% 10% 20% 30% 40% 50%
Wilshire Center/Koreatown Wilmington
Watts Vermont/Main
Van Nuys/Studio City Southeast San Pedro
Pico Union/Echo Park Panorama City/Van Nuys
Northridge Midtown Los Feliz
Lincoln Heights/Chinatown Leimert/Slauson
King East Hollywood/Wilshire
Hollywood Highland Park/Eagle Rock
Fairfax El Sereno/City Terrace
Crenshaw Chesterfield Square
Boyle Heights/East LA Beachwood Canyon
All
Frequency of Use, Weekday
12% 11% 11%
24% 20% 18%
55% 60%
56%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2008 2011 2014
1-2 days 3-4 days 5+ days
5+ Day Riders, Weekday
51% 65%
57% 54%
55% 57%
60% 74%
58% 52%
50% 37%
56% 51%
58% 47%
45% 57%
40% 59%
53% 52%
67% 44%
56%
30% 35% 40% 45% 50% 55% 60% 65% 70% 75% 80%
Wilshire Center/Koreatown Wilmington
Watts Vermont/Main
Van Nuys/Studio City Southeast San Pedro
Pico Union/Echo Park Panorama City/Van Nuys
Northridge Midtown Los Feliz
Lincoln Heights/Chinatown Leimert/Slauson
King East Hollywood/Wilshire
Hollywood Highland Park/Eagle Rock
Fairfax El Sereno/City Terrace
Crenshaw Chesterfield Square
Boyle Heights/East LA Beachwood Canyon
Overall
Car Availability by Route, Weekday
12% 10%
13% 15%
17% 12%
14% 12%
14% 14%
16% 19%
16% 14%
18% 18%
11% 13%
23% 14%
12% 12%
14% 18%
13%
0% 5% 10% 15% 20% 25%
Wilshire Center/Koreatown Wilmington
Watts Vermont/Main
Van Nuys/Studio City Southeast San Pedro
Pico Union/Echo Park Panorama City/Van Nuys
Northridge Midtown Los Feliz
Lincoln Heights/Chinatown Leimert/Slauson
King East Hollywood/Wilshire
Hollywood Highland Park/Eagle Rock
Fairfax El Sereno/City Terrace
Crenshaw Chesterfield Square
Boyle Heights/East LA Beachwood Canyon
Overall
Income Under $20k,18+, Weekday
63% 72%
79% 68%
56% 77%
53% 73%
76% 59%
72% 38%
63% 63%
74% 46%
60% 65%
38% 71%
74% 79%
65% 61%
69%
20% 30% 40% 50% 60% 70% 80%
Wilshire Center/Koreatown Wilmington
Watts Vermont/Main
Van Nuys/Studio City Southeast San Pedro
Pico Union/Echo Park Panorama City/Van Nuys
Northridge Midtown Los Feliz
Lincoln Heights/Chinatown Leimert/Slauson
King East Hollywood/Wilshire
Hollywood Highland Park/Eagle Rock
Fairfax El Sereno/City Terrace
Crenshaw Chesterfield Square
Boyle Heights/East LA Beachwood Canyon
Overall
Riders Under 18, Weekday
20% 26%
26% 25%
8% 22%
28% 18%
18% 15%
12% 3%
26% 14%
25% 1%
8% 24%
9% 25%
5% 9%
15% 4%
18%
0% 5% 10% 15% 20% 25% 30%
Wilshire Center/Koreatown Wilmington
Watts Vermont/Main
Van Nuys/Studio City Southeast San Pedro
Pico Union/Echo Park Panorama City/Van Nuys
Northridge Midtown Los Feliz
Lincoln Heights/Chinatown Leimert/Slauson
King East Hollywood/Wilshire
Hollywood Highland Park/Eagle Rock
Fairfax El Sereno/City Terrace
Crenshaw Chesterfield Square
Boyle Heights/East LA Beachwood Canyon
Overall
Riders 65+, Weekday
9% 6%
4% 3%
5% 3%
13% 6%
3% 3%
9% 12%
10% 6%
1% 4%
14% 10%
16% 8%
9% 5%
14% 9%
6%
0% 2% 4% 6% 8% 10% 12% 14% 16%
Wilshire Center/Koreatown Wilmington
Watts Vermont/Main
Van Nuys/Studio City Southeast San Pedro
Pico Union/Echo Park Panorama City/Van Nuys
Northridge Midtown Los Feliz
Lincoln Heights/Chinatown Leimert/Slauson
King East Hollywood/Wilshire
Hollywood Highland Park/Eagle Rock
Fairfax El Sereno/City Terrace
Crenshaw Chesterfield Square
Boyle Heights/East LA Beachwood Canyon
Overall
Service Ratings, Weekday
• Overall (Excellent, Very Good, Good combination)
• By Service Characteristic • TAP Card Satisfaction • Real Time Information Satisfaction
Overall Service Rating, Weekday –Excellent, Very Good, Good Scores
84% 85%
82%
86%
75%
80%
85%
90%
95%
100%
2005 2008 2011 2014
Overall Service Rating, Score Distribution
35%
29%
36%
27%
25%
27% 23%
28%
23%
12%
15%
12%
3% 3%
2% 0%
5%
10%
15%
20%
25%
30%
35%
40%
2008 2011 2014
Excellent Very Good Good Fair Poor
Service Characteristic Ratings, Weekday --Excellent, Very Good, Good Scores
91%
72%
84%
91%
82%
90%
87%
90%
89%
85%
83%
74%
88%
70%
82%
87%
81%
86%
85%
86%
85%
83%
81%
69%
65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
TAP Card Satisfaction
Very Dissatisfied
5%
Somewhat Dissatisfied
4%
Neither Satisfied nor Dissatisfied
24%
Somewhat Satisfied
18%
Very Satisfied 49%
Real Time Bus Information
• 56% have used real time bus information
Very Dissatisfied 2%
Somewhat Dissatisfied
5%
Neither Satisfied nor Dissatisfied
6%
Somewhat Satisfied
27%
Very Satisfied 60%
Service Ratings by Route
• Combination of Excellent, Very Good, Good scores
• Overall Service Rating • Service Characteristic Rating
Service Ratings by Route
Top 3 Increases • Fairfax +13% • Highland Park/ER +12% • Lincoln H/C +12%
Top 3 Decreases • Beachwood Canyon -20% • Hollywood -7% • Vermont -7%
Of Note • Pico Union/EP +8% • Panorama C/VN +7%
Service Characteristics by Route Double Digit Improvement (2014, 2011)
• King East, Driver Courtesy +11% • Midtown, Bus Cleanliness +11% • Hollywood, Bus Cleanliness, +10% • Highland Park/ER, On Time Performance +13%, Bus Cleanliness +11%, Ride Safety +10% • Lincoln H/C, Wait Safety +10%, Bus Cleanliness +10% • Los Feliz, Ride Safety +10% • Northridge, On Time Performance, +15% • Panorama City/VN, On Time Performance, +11% • San Pedro, Bus Cleanliness, +10%
Double Digit Decreases • Beachwood Canyon, On Time Performance -19% • Hollywood, On Time Performance -23% • El Sereno/CT, On Time Performance, -10%
Of Note • Hollywood/Wil, On Time Performance -9% • Pico U/EP, Driver Courtesy +9%
Overall Service Rating, Weekday
83%
82%
86%
85%
85%
78%
85%
78%
79%
80%
82%
86%
87%
86%
87%
70% 75% 80% 85% 90% 95% 100%
Southeast
Midtown
Leimert/Slauson
King East
Crenshaw
2008 2011 2014
Crenshaw
90%
70%
81%
87%
72%
78%
81%
89%
89%
87%
81%
71%
89%
76%
84%
87%
74%
76%
82%
88%
86%
78%
80%
78%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
King East
91%
63%
80%
90%
81%
86%
88%
91%
85%
84%
88%
67%
87%
64%
76%
85%
79%
84%
85%
88%
82%
80%
77%
64%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Leimert/Slauson
93%
75%
84%
92%
75%
84%
85%
89%
90%
88%
86%
76%
84%
68%
78%
85%
79%
83%
83%
87%
81%
81%
82%
71%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Midtown
88%
66%
82%
93%
75%
83%
84%
89%
88%
93%
86%
67%
85%
65%
83%
88%
73%
77%
86%
89%
82%
82%
86%
74%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Southeast
90%
66%
76%
88%
78%
89%
85%
90%
85%
85%
76%
68%
87%
66%
80%
85%
81%
87%
86%
87%
81%
81%
81%
61%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Overall Service Rating, Weekday
90%
94%
93%
91%
92%
80%
94%
80%
88%
93%
81%
79%
92%
89%
81%
100%
87%
93%
92%
90%
92%
85%
89%
93%
70% 75% 80% 85% 90% 95% 100%
Wilshire Center/Koreatown
Los Feliz
Lincoln Heights/Chinatown
Highland Park/Eagle Rock
Hollywood/Wilshire
Hollywood
Fairfax
Beachwood Canyon
2008 2011 2014
Beachwood Canyon
96%
65%
92%
98%
84%
89%
92%
98%
91%
96%
93%
75%
94%
81%
98%
98%
75%
81%
94%
92%
93%
95%
97%
94%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Fairfax
95%
65%
94%
97%
79%
93%
87%
96%
94%
98%
93%
78%
91%
57%
92%
94%
79%
80%
87%
91%
89%
89%
86%
69%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Hollywood
92%
54%
86%
96%
79%
85%
84%
94%
92%
97%
87%
58%
93%
75%
89%
92%
79%
87%
87%
93%
86%
87%
92%
81%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Hollywood/Wilshire
96%
66%
94%
96%
74%
81%
90%
98%
95%
94%
88%
73%
91%
74%
91%
94%
78%
82%
90%
93%
79%
94%
94%
82%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Highland Park/Eagle Rock
94%
66%
90%
95%
82%
88%
90%
92%
89%
91%
89%
81%
96%
74%
82%
85%
73%
75%
84%
82%
88%
80%
85%
68%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Lincoln Heights/Chinatown
95%
67%
93%
95%
85%
92%
93%
92%
91%
93%
89%
73%
85%
59%
83%
87%
75%
81%
85%
85%
85%
83%
85%
65%
50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Los Feliz
89%
76%
98%
98%
87%
95%
91%
96%
94%
99%
92%
88%
85%
87%
96%
88%
94%
94%
91%
97%
88%
96%
98%
89%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Wilshire Center/Koreatown
89%
75%
93%
98%
86%
92%
89%
92%
94%
94%
87%
76%
85%
68%
85%
91%
83%
84%
85%
87%
90%
86%
84%
74%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Overall Service Rating, Weekday
95%
92%
93%
91%
85%
85%
96%
91%
90%
70% 75% 80% 85% 90% 95% 100%
Van Nuys/Studio City
Panorama City/Van Nuys
Northridge
2008 2011 2014
Northridge
94%
90%
95%
97%
84%
88%
93%
97%
90%
92%
93%
91%
91%
72%
95%
98%
85%
86%
90%
91%
87%
95%
89%
76%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Panorama City/Van Nuys
94%
78%
89%
91%
79%
93%
91%
92%
91%
87%
83%
86%
91%
76%
85%
86%
73%
89%
84%
88%
88%
89%
77%
77%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Van Nuys/Studio City
95%
80%
95%
95%
79%
93%
92%
96%
93%
93%
94%
92%
90%
71%
93%
95%
73%
84%
87%
91%
87%
93%
90%
85%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Overall Service Rating, Weekday
87%
82%
86%
87%
87%
86%
80%
93%
86%
85%
82%
85%
96%
85%
80%
70% 75% 80% 85% 90% 95% 100%
Wilmington
Watts
Vermont/Main
San Pedro
Chesterfield Square
2008 2011 2014
Chesterfield Square
88%
74%
79%
93%
78%
87%
87%
90%
81%
85%
76%
72%
90%
73%
82%
89%
85%
92%
90%
89%
89%
90%
84%
66%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
San Pedro
94%
80%
90%
92%
90%
97%
87%
94%
94%
91%
87%
78%
86%
79%
88%
87%
86%
90%
87%
89%
86%
81%
88%
81%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Vermont/Main
91%
71%
84%
95%
82%
87%
86%
90%
91%
85%
86%
67%
92%
77%
84%
91%
84%
86%
93%
93%
90%
92%
91%
76%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Watts
89%
70%
74%
84%
84%
89%
84%
88%
87%
83%
84%
72%
83%
72%
80%
85%
76%
82%
82%
82%
83%
84%
78%
70%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Wilmington
87%
74%
82%
87%
83%
88%
85%
86%
90%
84%
76%
78%
86%
77%
84%
86%
80%
87%
86%
81%
84%
82%
73%
74%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Overall Service Rating, Weekday
84%
84%
92%
76%
82%
83%
73%
82%
82%
70% 75% 80% 85% 90% 95% 100%
Pico Union/Echo Park
El Sereno/City Terrace
Boyle Heights/East LA
2008 2011 2014
Boyle Heights/East LA
95%
80%
95%
95%
79%
93%
92%
96%
93%
93%
94%
92%
90%
71%
93%
95%
73%
84%
87%
91%
87%
93%
90%
85%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
El Sereno/City Terrace
92%
70%
84%
89%
89%
91%
89%
84%
86%
76%
84%
66%
86%
74%
85%
91%
87%
92%
87%
83%
89%
81%
86%
76%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Pico Union/Echo Park
92%
70%
81%
88%
87%
94%
86%
90%
88%
79%
80%
71%
86%
61%
86%
83%
82%
89%
78%
79%
83%
75%
71%
71%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Weekend Service
Trip Purpose, Saturday
10%
5% 8%
13% 11% 11%
8% 9%
23% 27%
8% 8%
32%
27%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2011 2014
Other/Multiple Social Personal Business Medical Shopping School Work
Frequency of Use, Saturday
16% 16% 23% 20%
50% 45%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2011 2014
1-2 days 3-4 days 5+ days
Overall Service Rating, Saturday
2% 2%
13% 10%
26% 23%
28% 30% 31%
35%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2011 2014
Poor Fair Good Very Good Excellent
Service Characteristics, Sat.
91%
80%
84%
91%
85%
88%
89%
91%
90%
87%
86%
79%
89%
74%
85%
88%
81%
85%
86%
88%
86%
85%
83%
74%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Overall Service Rating, Saturday
88%
80%
87%
85%
88%
79%
86%
88%
79%
81%
70% 75% 80% 85% 90% 95% 100%
Southeast
Midtown
Leimert/Slauson
King East
Crenshaw
2011 2014
Overall Service Rating, Saturday
88%
85%
93%
83%
91%
84%
81%
79%
78%
90%
79%
96%
70% 75% 80% 85% 90% 95% 100%
Wilshire Center/Koreatown
Lincoln Heights/Chinatown
Highland Park/Eagle Rock
Hollywood
Fairfax
Beachwood Canyon
2011 2014
Overall Service Rating, Saturday
91%
91%
92%
98%
88%
90%
70% 75% 80% 85% 90% 95% 100%
Van Nuys/Studio City
Panorama City/Van Nuys
Northridge
2011 2014
Overall Service Rating, Saturday
83%
90%
87%
84%
93%
89%
94%
88%
88%
87%
70% 75% 80% 85% 90% 95% 100%
Wilmington
Watts
Vermont/Main
San Pedro
Chesterfield Square
2011 2014
Overall Service Rating, Saturday
84%
84%
90%
77%
84%
90%
70% 75% 80% 85% 90% 95% 100%
Pico Union/Echo Park
El Sereno/City Terrace
Boyle Heights/East LA
2011 2014
Trip Purpose, Sunday
Work 26%
School 6%
Shopping 22%
Medical 6%
Personal Business 12%
Social 12%
Other/Multiple 16%
Frequency of Use, Sunday
16% 17% 23% 22%
50% 48%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2011 2014
1-2 days 3-4 days 5+ days
Overall Service Rating, Sunday
4% 1%
15% 12%
29% 26%
22%
31% 30%
35%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2011 2014
Poor Fair Good Very Good Excellent
Service Characteristics, Sunday
94%
74%
91%
94%
91%
94%
93%
92%
93%
90%
87%
82%
87%
74%
82%
86%
80%
87%
83%
85%
84%
84%
81%
77%
70% 75% 80% 85% 90% 95% 100%
Ability to Transfer
Service Frequency
Wait Safety
Ride Safety
Hours of Service
Days of Service
Information Availability
Fare
Distance to Stop
Bus Cleanliness
Driver Courtesy
On Time Performance
2011 2014
Overall Service Rating, Sunday
91%
74%
93%
87%
83%
92%
91%
93%
88%
87%
85%
81%
71%
89%
81%
83%
70% 75% 80% 85% 90% 95% 100%
Wilshire Center/Koreatown
Wilmington
Southeast
San Pedro
Pico Union/Echo Park
Panorama City/Van Nuys
El Sereno/City Terrace
Chesterfield Square
2011 2014
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