self service - common use bag drop in avinor

SELF-SERVICE COMMON USE BAGDROP

Jens A. Huseby – Senior IT Consultant – AvinorYngvar Sundsfjord – Chief Project Manager - COWI

AVINOR

48 million passengers a year

airports46

SELF SERVICE BAG DROP IN AVINOR - SINCE 2008!

• 2008: SBD installed at Tromsø airport (TOS)• biometric

• 2013: 5 million bags processed by SBD

Morten Asbjørnsen, SBD-pioneer in Avinor

2014: UNIFIED BUSINESS MODEL FOR COMMON USE

Strong incentives for self-service automation in Norway:• Very high labor cost• Technologically adept travelers• Culture for «Self-Service»

Common Use in Avinor

CUSS QUICK TAG SBG SBD CUPPS Other

services

WHY COMMON USE BAG DROP?

From goals of the COMMON USE business model:

“Improve the passenger experience”• Less waiting time to deliver bags • Reduced process time• Increased sense of control

“More efficient Check-In areas”

“Support OFF AIRPORT-processes [incl.] home printed bag tags”

CHALLENGING GROWTH – FROM 46 TO 70 MILLION PASSENGERS

Avinor – passengers 1981–2028*

* 1981–2012: Official numbers* 2013–2028: Prognosis

1985 1990 1995 2000 2005 2010 2015 2020 2025 -

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

Mil

l.

HIGH LEVEL TECHNICAL DESIGNBAGS – our proprietary middle ware • Generic interface to the DCS’s – XML (IATA)• Independent of baggage handling system

Bergen 

Trondheim 

Stavanger  BAGS-2.0

Fuse ESB

BAGS DB

(rules)

Airline 1 DCS

Airline 2 DCS

XML

TRUE DEDICATED COMMON-USE

Available for all airlines

EXISTING CHECK-IN COUNTERS AT BERGEN AIRPORT

Existing Check-in counters at Bergen Airport

BERGEN AIRPORT - 6 COMMON USE SBDs REPLACED 3 MANNED COUNTERS

«Without self-service common use bag drop, we would not be able to handle our current passenger volume»

OSLO AIRPORT - RETROFITTING

OSLO AIRPORT AIRLINE DEDICATED COUNTERS WITH COMMON USE SBDs

IMPLEMENTATION DAY

Not really, just security on strike

OSL NEW TERMINAL - T2

OSL NEW TERMINAL - T2 FOCUS ON SELF SERVICE

Always open – each counter can be either manned or self serviced

OSL NEW TERMINAL - T2 DUAL MODE COUNTERS

BERGEN NEW TERMINAL - T3

28 manned / self serviced check-in counters Always open

BERGEN NEW TERMINAL - T3BUILT AROUND SELF SERVICE

BERGEN NEW TERMINAL - T3 - SBD COUNTERS

STEADY INCREASE IN USE - OSL

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar2012 2013 2014

0

50000

100000

150000

200000

250000

300000Total

Total

FREE BAG BELT SLOTS – A NEW CONSTRAINT

Peak hourBHS

Peak hourBHS

Causes of rejection:• Wrong dimensions or weight

• 50 % of rejects

• DCS - flight closed, destination not supported etc.• 42 % of rejects

million bags in 20135 >88%Success

rate

3.1mill. bags since May 2012 OSL

DASHBOARD

USE BY COUNTER

STATISTICS AVAILABLE ON WEB PROMOTES USE

WIN – WIN – WIN

PASSENGER – AIRPORT - AIRLINE

WHAT’S NEXT?

• NEW TERMINALS• MORE AIRLINES• CHARTER FLIGHTS (TOUR

OPERATORS)• COMMON USE SYNERGIES• MORE AIRPORTS

• SMALL AND MEDIUM SIZED

LESSONS LEARNED

You still need manually assisted bag drop

Two step approach Make it easy to use

Log & learn Share statisticsCollaborate

Use floorwalkers

THANK YOU!

Jens Andreas Huseby

Senior IT Consultant

Avinorjens.andreas.huseby@avinor.no

Yngvar Sundsfjord

Chief Project Manager

COWIynsu@cowi.no