rma its introduction martin du cso system team 2007/09/07

RMA ITSIntroduction

Martin Du

CSO System Team

2007/09/07

Agenda RMA ITS

• Purpose

• RMA ITS Process Flow

• How to use RMA ITS

RMA ITS

Purpose

• Provide a platform to partners to report

RMA issues

• Provide a better way to both partners and

ZyXEL to manage issues

RMA ITS Process Flow

RMA ITS

Partner connect to http://rma.zyxel.com.tw

Login to RMA ITS

Press “Open a ticket”

Fill in necessaryinformation

Press “Send Tick” to open ticket

CSO agent picks upthis ticket

Need more infofrom partner ?

CSO agent takes careof this thicket

Partner shouldprovide moreinformation

Is this ticketresolved ?

End

CSO agent closethis ticket

Y Y

N

N

Start

How to use RMA ITS

• Open a ticket

• Track tickets

RMA ITS

Main Page

RMA ITS

My Account

RMA ITS

Open a ticket

RMA ITS

Open a ticket

RMA ITS

RMA ITS Issue Types:

1. RMA shipping status

2. Spare part shipping status

3. Spare part order

4. Issue report

5. Others

Open a ticket

RMA ITS

Track tickets

RMA ITS

Track tickets

RMA ITS

Track tickets

RMA ITS

Track tickets

RMA ITS

Track tickets

RMA ITS

Thank you