rise 2011 presentation: seven steps to marketing success
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Welcome to
RISE WEEK 2011Seven Steps to Marketing Success
Hosted byRick L’Amie
Moxie Marketing
The Moxie Story
A bottle & a book
Definition of Marketing
Know Like Trust
Marketing is a System
1. Strategy before tactics
2. Fill your marketing hourglass
3. Publish educational content
4. Create a total web presence
5. Use a lead generation trio
6. Make selling a system too
7. Live by the calendar
"Strategy without
tactics is the
slowest route to
victory. Tactics
without strategy
is the noise
before defeat” ~ Sun Tzu, The Art of War
1) Strategy before tactics
1a) Narrow your focus
What is ideal? Values you
Profitable
Refers
Ideal customer• Demographics
• Psychographics
• Geographics
• Behavior
1b) Differentiate and dominate
Ask every customer
• What would you Google?
• What made you decide to hire us?
• What’s one thing we do better?
• What could we do better?
• Would you refer us?
What people really buy?
Your unique product
Your unique service
Your unique process
Your unique experience
Your unique people
Your unique guarantee
Your unique packaging
Your unique delivery
Your unique solution
Differentiate - Architect What you do for a living
“We help contractors get paid faster”
Complimentary statement
“Zoning adjustment compliance system”
Positioning goal/statement
#1 Design/Build Architect
Core marketing message
“The Contractors Architect”
1c) Package your Business
Image is everything
Conduct a communications audit
How do your name, logo, branding, colors
communicate what you do?
How do you “package” your business?
• “Brand” vs. “Brand Identity”
What do you name your products or service?
Quality counts – hire a pro
3) The Marketing Hourglass
Know
Like
Trust
Try
Buy
Repeat
Refer
The Marketing Hourglass
© Duct Tape Marketing – all rights reserved
The
Buying Pattern
Timing
Triggers
Research
Know
• GOOGLE = Online
• ASK = Referral
• KNEW YOU =
Advertising/Promo
• READ/HEARD =
Public Relations
Like
Something they:
READ
SEE
HEAR
FEEL
= Minimize Risk
Proof Trial Products
Guarantees Low Cost
Deliver
CROSS SELL &
UP SELL
+
NURTURE
= RAVING FANS!
• Articles
• Ads
• ReferralsKnow
• Web site
• Reception
• NewsletterLike
• Marketing kit
• Free report
• Product PresentationTrust
• Webinar
• Evaluation
• NurturingTry
• Service team
• New customer kit
• Finance/deliveryBuy
• Post project survey
• Cross selling
• Quarterly eventsRepeat
• Results reviews
• Partner intros
• Peer2peer eventsRefer
The Marketing Hourglass
© Duct Tape Marketing – all rights reserved
• Articles
• Ads
• ReferralsKnow
Like
Trust
Try• Service team
• New customer kit
• Finance/deliveryBuy
Repeat• Results reviews
• Partner intros
• Peer2peer eventsRefer
Filling the gaps – product & process questions
© Duct Tape Marketing – all rights reserved
Marketing Life Cycle
The product/service mix strategy
• What is your free or trial offering?• What is your starter offering?• What is your “make it easy to switch” offering?• What is your core offering?• What are your add-ons to increase value?• What is your “members only” offering?• What are your strategic partner pairings?
3) Publish educational content
Content that builds trust
• Educational
• Social media
• Reviews
• Testimonials
Content that educates
• White papers
• Webinars
• FAQs
• Success stories
• Perfect Intro
4) Create a total web presence
600 Million Active Facebook Users
Source: Tech HeraldPhoto Credit:
Oversocialized
10 Billion+ Tweets Sent on
Twitter Since 2006
Photo Credit: Rosaura Ochoa Source: Mashable
2 Billion Videos Are Streamed
Each Day On YouTubePhoto Credit: jonsson Source: Techcrunch
Pillars of a web presence
• Listen first
• Optimize your web content
• Claim real estate
• Optimize brand assets
• Ratings and reviews
• Social media participation
Hub and SpokeSocial media in business
5) Inbound lead generation trio
Inbound lead generation• Advertising
• Public relations
• Referral systems
Advertising• Narrowly targeted
• 2-step – direct response
• Accountable
• Awareness for content
7 Tips to Writing a Direct Response Letter
1. Curiosity-arousing headline
2. Identifying a problem or a need
3. Show that your service Is the solution
4. Stress benefits
5. Offer proof you can solve the problem
6. Invite them to take action
7. Give them a way to respond
Public Relations• It’s about relationships
• Pitch, don’t release
• Monthly touch
• Use online press releases
Referrals• Be more referable
• Target
• Educate
• Offers
• Follow-up
6) Selling is a system too
Lead Conversion• Discovery – Next step
• Presentation – Seminar
• Nurturing – Sales cycle
• Monthly touches
• Transaction – Same experience
7) Live by the calendar
Live by the calendar• Monthly themes
• Weekly actions
• Daily appointments
Questions?
About Moxie MarketingMarketing with an Attitude for Small Business
• We help small business owners and service professionals realize their
business dreams
• Install small business marketing systems & equip your company with
great creative, tools and tactics.
– Strategy before tactics
• Powered by Duct Tape Marketing, Certified Consultant
• Simple, effective, affordable
– Collaborative Consulting
• Your Businesses Virtual Marketing Dept.
• Group Training
About Moxie Marketing– Creative Services – Jolly Design
• Logos, business identity
• Marketing collateral
• Web Design
– Public Relations – Dave Manzer Creative Relations
– SEO, SEM
– Advertising & Copywriting
– Video & Direct Marketing
– Email Marketing
Services• Core offering: Guided Marketing Program (One-
on-one) – Your Virtual Marketing Manager
• Marketing Training Camp
• Referral Engine Group Training
• Social Media Group Training
• Match experts and contractors to match the
client’s needs and budgets (writers, etc.)
• Services: Constant Contact, SEO, Pixability
Video Marketing
Worked With
Sample Current Clients
About Duct Tape Marketing
• Used worldwide by
thousands of small
business owners
• A system, not a plan
• Up to date marketing techniques
• Used by a network of more than 50 marketing
professionals worldwide
• Backed by companies such as Sage, Marketing
Plan Pro HP and Constant Contact
“Clever marketing ideas galore and lots of contrarian thinking about what works and what doesn’t”
― Forbes magazine
Rick L’Amie
• Web: www.getmoxiemarketing.com
• Blog: www.marketingwithmoxie.com
• Twitter: twitter.com/MoxieMarketing
• LinkedIn: www.linkedin.com/in/ricklamie
• Email: rick.lamie@getmoxiemarketing.com
• Phone: 512.814.MOXIE (6694)
Marketing Training CampStarts Mar. 29
Training Camp Schedule• Session 1 - Target Market - Determining Who Is Your Ideal Target Client & Differentiate and
Dominate - Developing and Communicating Your Core Marketing Message
• Session 2 - Give Them an Image - Communicating the Complete Marketing Package
• Session 3 - A Marketing Kit That speaks to Each Prospect - Developing Marketing Materials That
Educate
• Session 4 - Marketing Story - Make Meaning By Telling Your Story & Case Studies &
Testimonials - Demonstrating Results Through Real Life Client Work
• Session 5 - Referral Marketing - Building a Systematic Referral Marketing Machine & Small
Business Advertising & Direct Mail - Every Sale Starts with a Lead
• Session 6 - Public Relations - Earned Media Attention and Expert Status & A Selling System -
Turn Prospects to Clients and Clients to Partners
• Session 7 – Social Media Marketing–Developing a Systematic Social Media Marketing System to
Enhance your Overall Marketing Efforts
• Session 8 – Marketing Automation – Creating Automated Drip Marketing Campaigns & Live by the
Calendar – Implementing a Step-by-Step, Calendar-Based Process to Keep Your Marketing Efforts
on Track.
Introducing Local Search Pro
A Five-Step Process for Dominating Your Local Search
Landscape
1. Make your web pages local friendly
2. Build out your local search profiles
3. Get proactive in the review game
4. Get listed, cited and mentioned
5. Spread the local social love
A online course that will deliver the exact hands-on information
you need in four very practical self-paced sessions delivered
over four weeks.
Social Media Pro Workshop –
Webinar Series
• Session One – Creating a Social Media Strategy
• Session Two – Optimizing Brand Assets
• Session Three – Blogging for Business
• Session Four – Social Networking and Networks
• Session Five – Managing the Beast
Referral Engine
Power Groups
• Pre-session – Introductions & sharing
• Week 1 - Overview, goal setting and system action plan for the
program
• Week 2 - Define target referral market and core referral message
• Week 3 - Create referral education and strategic partner plan
• Week 4 - Create referral marketing offers, tools and follow-up system
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