right first time and the motives behind it
Post on 15-Apr-2017
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R I G H T F I R S T T I M E
RIGHT FIRST TIME
Spot an error
Fix it
Prevent it from recurring
Give quality output
WHY ?
RIGHT FIRST TIME
TimeResourcesMoneyLoss of reputation
RIGHT FIRST TIME
HOW ?
Operate as one team
Take personal responsibility
Alternative solutions
Prevent problems at source
BEHAVIOURS
RFT
Eliminating the cost of
failure
Increased customer
satisfactionWhether zero defects is ever
attainable?Zero defects is NOT about being
perfect
Zero defects
Recognize the impact of quality
issuesContinuously think of the places where flaws may be
introducedWork proactively
flaws in your systems
flaws in your
processes
No step-by-step instructions for achieving zero defects
The right tools
Recognize and Manage
Understand what your customers expect
Proactive approach
Poka-yoke (POH-kay YOH-kay) - prevent inadvertent mistakes
Monitor your progress
Measure your quality efforts
Monitor, evaluate, and adapt in a continuous, never-ending cycle.
THANK YOU
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