R I G H T F I R S T T I M E

RIGHT FIRST TIME

Spot an error

Fix it

Prevent it from recurring

Give quality output

WHY ?

RIGHT FIRST TIME

TimeResourcesMoneyLoss of reputation

RIGHT FIRST TIME

HOW ?

Operate as one team

Take personal responsibility

Alternative solutions

Prevent problems at source

BEHAVIOURS

RFT

Eliminating the cost of

failure

Increased customer

satisfactionWhether zero defects is ever

attainable?Zero defects is NOT about being

perfect

Zero defects

Recognize the impact of quality

issuesContinuously think of the places where flaws may be

introducedWork proactively

flaws in your systems

flaws in your

processes

No step-by-step instructions for achieving zero defects

The right tools

Recognize and Manage  

Understand what your customers expect

Proactive approach

Poka-yoke (POH-kay YOH-kay) - prevent inadvertent mistakes

Monitor your progress

Measure your quality efforts

Monitor, evaluate, and adapt in a continuous, never-ending cycle.

THANK YOU