retaining your best employees starts with hiring the right

Retaining Your Best Employees Starts with Hiring The Right PeopleNoemi Barraza, PHR

Vice president, human resources and business development

Creative Business Resources

Phoenix

Sky Parker

Agency director, Creative Business Resources

Phoenix

Rebekah Phillips, RN, BSN, MBA, CMPE

Practice administrator, Pediatrics 5280

Centennial, Colo.

MGMA has determined that Noemi Barraza and Sky Parker have a financial interest in healthcare

benefits. The content of this session has been reviewed and has been determined not to be a

conflict of interest. Rebekah Phillips does not have any financial conflicts to report at this time.

Learning Objectives

• Structure a hiring process that identifies

candidates with high success rates in

the workplace

• Outline exact steps to reward your best

staff and drive their retention

• Apply a process to address vacancies

that would minimize costs and stress on

current staff

“Human Capital is the most

valuable asset in your

practice. However… It is

your greatest liability”

How do you find talent?

A bad hire can cost around

30% of the employee’s

potential first year earnings,

according to the

U.S Department of Labor

• Writing the Job Ad

• Job Boards

• Internal Referrals

• Career Fair

Recruiting

Writing a Job Ad

How to say enough but not too much!

Job Postings➢ Be specific about the role

➢ Tell Them About Your Company

➢ Distinguish the ‘Must Haves’ From ‘Nice-to-Haves’

• Skills

• Education

• Required licenses

• Experience

➢ Short description of the general responsibilities.

➢ Essential job functions. (Those at the core of the job)

➢ Ask for a cover letter

➢ Talk to the applicants directly. “ You will be…

Where to Post the Ad???

Recruiting Websites Internal Referrals Job/Career Fairs

Recruiting Websites – Indeed,

LinkedIn, Glassdoor,

CareerBuilder, ZipRecruiter,

Monster, Google Jobs,

LinkUp,

HealthcareJobsite.com

Offer a signing bonus to

employees whose

referrals last longer than

90 days

Job/Career Fairs

College Campus’s

Internship Programs

Use of Social Media

• Posting ads

• Finding applicants

• Viewing potential candidates

Recruiting Process

• Pre-screen questionnaire

• Benefits Summary

• Application

• Reference Checks

Initial Personality and Skills Assessments

Interview

• Team members should also interview

the candidate without the manager

• Give realistic expectations about the

• Working Interviews

• Be aware of legal issues when

formulating questions

Interview Questions

What is your hiring process?

Onboarding Orientation

Review Employee Handbook

Drug & Background ChecksTraining Schedule

Offer Letter

New Hire Packet Benefits

Org Chart

Physician’s Assistant

Physician/Owner

Nurse Practitioner

Clinical Supervisor

Billing Staff

Practice Manager

Medical Assistant

Medical Records

Administrator

Back Office Supervisor

Front Desk Receptionist

Practice

Owners

Key Administrators

Support Staff

Identifying Key Employees

✓ Core Benefits✓ Highly Compensated Employees✓ Executive Compensation

What are you doing to develop your team?

Developing your staff

❖Identify the need for development

❖ Personality assessment for current employees

❖One-on-One training

❖Mentor program with co-workers

❖An investment in your employees’ skill

sets is an investment in your company

Group Coaching

“The illiterate of the 21st century will not be

those who cannot read and write, but those

who cannot learn, unlearn, and

relearn.” ~Alvin Toffler

How do you keep your employees engaged?

Communication

Respectful & Positive EnvironmentOpen Door Policy

Get to Know your employees

Clarify expectations

Performance Reviews(Frequent Feedback)

Listen to your employees

Goal Setting

Exit Interviews

75% of employees said they would stay in an organization longer if their employer had listened to them and addressed their concerns.

How do you retain your talent?

Employee Rewards

Happy Employees reduces

turnover and absenteeism

❖ Compensation Analysis

❖ Pay fair

❖ PTO

❖ Sick Time

❖ Leave of Absence

❖ Holidays

❖ Bereavement

❖ Work-Life Balance

❖ Flexible Schedules (4-10)

❖ Employee recognition program

❖ Corporate Wellness

❖ Professional Development

❖ Tuition Reimbursement

❖ Employee appreciation Events

The Golden Handcuffs

What is my competition

offering that could lure my

best people away?

➢ Recruiting

➢ Hiring

➢ Developing Employees

➢ Identify Key Employees

➢ Employee Communication

➢ Rewards, Benefits and Compensation

Six strategies to retaining employees

Retention strategies

can make your

organization a “Best

Place to Work”!

Rebekah PhillipsCase Study

Continuing Education ACMPE credit for medical practice executives…………... 1.5

*AAPC Core B, CPPM credit …………………………………… 1.5

ACHE credit for medical practice executives…………..…. 1.5CME AMA PRA Category 1 Credits™……………………….. 1.5CNE credit for continuing nurse education …………….... 1.5

*CPE credit for certified public accountants (CPAs)……….. 1.8

CEU credit for generic continuing education………..……. 1.5

*AAPC CODE: 5 8 7 6 3 G N S*CPE CODE: 4 0 2 R T

Let the speakers know what you thought!Evaluations will be emailed to you daily.

Questions?

Noemi Barraza

nbarraza@cbri.com

602-200-8500 ext. 2015

1500 E Bethany Home Rd

Phoenix, AZ 85014

Sky Parker

sky@cbri.com

602-667-5570

1500 E Bethany Home Rd

Phoenix, AZ 85014

retaining your best employees starts with hiring the right

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