results-based accountability (rba)

Results-BasedAccountability (RBA)

The Fiscal Policy Studies Institute

Websitesraguide.org

resultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org

AKA: Outcome-Based Accountability (OBA)

Results Based Accountabilityis made up of two parts:

Performance Accountabilityabout the well-being of

CUSTOMER POPULATIONSFor Programs – Agencies – and Service Systems

Population Accountabilityabout the well-being of

WHOLE POPULATIONSFor Communities – Cities – Counties – States - Nations

DEFINITIONS

Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy

Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate

1. How much did we do? 2. How well did we do it?

3. Is anyone better off?

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCE MEASURE

A condition of well-being for children, adults, families or communities.

A measure which helps quantify the achievement of a result.

A measure of how well a program, agency or service system is working. Three types:

= Customer Results

Popu

latio

nPe

rfor

man

ce

Children born healthy

Rate of low-birthweight babies Percent ready at K entry

Children ready for school

crime rate

Safe communities

air quality index

Clean Environment

unemployment rate

Prosperous Economy

INDICATOR

RESULT

PERFORMANCE MEASURE

Popu

latio

nPe

rfor

man

ce

= Customer Results

POPULATIONACCOUNTABILITY

For Whole Populationsin a Geographic Area

…………….reach their potential,

make a contribution and

share the benefits of the community

OCYFS Family Support Program

● Children and young people are safe

● They are in strong families with strong relationships

● Children, young people and their families are healthy

● Families are connected to their communities

Performance Accountability

For Services, Agencies and Service Systems

LR

UR

How much did we do?

Eg. Number of families, number of parenting courses

Program Performance Measures

How welldid we do it?

Eg. Percentage of satisfied clients, families allocated within 2 weeks of making contact, staff retention

Is anyonebetter off?

Quantity Quality

Effe

ct

Effo

rt

## improvement in physical safety of

the home

# reduction in involvement with CPS

# improvement in school attendance

%% improvement in physical safety of

the home

% reduction in involvement with CPS

% improvement in school attendance

How Population

&Performance Accountability

FIT TOGETHER

Contributionrelationship

Alignmentof measures

Appropriateresponsibility

THE LINKAGE Between POPULATION and PERFORMANCE

POPULATION ACCOUNTABILITY

Healthy Births Rate of low birth-weight babiesStable Families Rate of child abuse and neglect Children Ready for School Percent fully ready per K-entry assessment

CUSTOMERRESULTS

# ofinvestigations

completed

% initiatedwithin 24 hrs

of report

# repeatAbuse/Neglect

% repeatAbuse/Neglect

PERFORMANCE ACCOUNTABILITY

POPULATIONRESULTS

Child Protection

IN CLOSING

“If you do what you always did,

you will get what you always got.”

Kenneth W. JenkinsPresident, Yonkers NY NAACP

- Dave Barry

Never be afraid to try something new. Remember that a lone amateur

built the Ark.

A large group of professionals built the Titanic.

THANK YOU !

Websites

raguide.orgresultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org