resilience planning · design-led innovator | collaborator | global strategist • my goal is to...

Resilience Planning Navigating through COVID-19

Survive & Thrive in a VUCA World

March 16 2020

by Jacqueline Wilson-Smith

IntroductionHi, I’m Jacqui Wilson-Smith

Design-Led Innovator | Collaborator | Global Strategist

• My goal is to inspire and mobilise people, communities and organisations to create better by growing capabilities in collaboration, resilience, and adaptive innovation.

• Work glovally (global, local & virtual)

• Value & respect my network capital

• Director & Chair on Governance Boards, Advisory Boards, Committees & Panels

• Strive to be a pioneer in collaborative leadership

• Involved in Strategy, Risk, Resilience & Crisis Planning for COVID-19

Agenda: Resilience Planning Process

1. Business Continuity in VUCA

2. Impact Observations

3. ID Critical Problems

4. Envision Solutions with Resilience Principles

5. Create a Collaborative Circle

6. Practical Takeaways & Resources

7. About Sustainable Innovation Co.

1. Business Continuity in a VUCA world

ID what is business critical to operating:

• Key processes

• People

• Resources

Assess Risks/ Opportunities

• Likelihood & Impact

• Mitigate, Reduce or Recover

• Adjust, Change or Transform

Goal is to have the ability to survive and thrive in a VUCA world

2. Impact ObservationsRisk & Opportunity / Best & Worst Case Scenario

Stakeholders/ Lens Impact Details Mar- Jun Jul-Dec 2021 2022 -2023

You Family / Dependents / Wellbeing / Fatigue / Stress

People People / Key Staff / Succession / Policies / Redundancy / Leave / Casuals / Travel / Investors / Directors /Advisors

Customers Customers/ Clients / Distributors

Suppliers Suppliers / Chain / Partners / Viability

Commercial Operations

Cashflow / Solvency / Financial Risks/ Stock/ Capital / Operations / Tracking / Forecasting / IT / Security/ Insurance

Economy Government / Grants / Interest Rates / Markets / Exchange / Community / Country / Trading Countries

Legal & Compliance Governance / Contracts / Litigation / Mandatory Reporting

Community/ Environment

Category / Competitors / Government/ Social / Adjacent / Planet

Communication Reporting / Brand Reputation / Tone/ Frequency / Planner /

3. ID Critical Risks & ProblemsA problem well articulated is a problem half solved….

ID Critical Customer’s Problems

A problem well articulated is a problem half solved….

4. Envision Solutions with Resilience Principles

Resilience Principles

• Capacity – access to additional resources and redundancy ability

• Diversity – multiple approaches to fulfillment

• Modularity – ability to combine in different ways to create new products/ services

• Evolvability – design to be dynamic, iterative, for now

• Prudence – design for worst case scenarios and develop contingency against each

• Embed Ethics – Businesses who solve selfishly will create mistrust. Companies who live by their values and support their eco-system will create lasting goodwill

Source: Harvard Business Review

Prioritize solutions that solve customer’s biggest problems first

5. Create a Collaborative Circle of Support

SHARE BEST PRACTICE: POLICIES/ COMMUNICATIONS

ESTABLISH A WIIFE – ‘WHAT’S IN IT FOR EVERYONE’/ GIVE

CREDIT/ PLAY FAIR

WINNERS HELP LOSERS, ACTIVELY DIVERT RESOURCES

AVOID DUPLICATION OF EFFORT

6. Practical Takeaways

Crisis Management Response Plan

1. Be clear on responsibilities – crisis leader to coordinate

2. Agree priorities & align to your business values

3. Flexible Working Arrangements

4. Know your risk exposure, build an action plan in response

5. Communicate quickly to stakeholders and use multiple channels

6. Update your plans as the situation evolves covering: Operations, Reputation, Strategy, Risk, Compliance, Financial, Lessons learned

7. Test your arrangements

Source: KPMG Crisis response plan & Managing Critical Moments Workbook

Practical Takeaways

12 Lessons for responding to COVID -19 unfolding events, communicating & applying:

1. Update intelligence on a daily basis

2. Beware of hype cycles/ news cycles

3. Don’t assume that information creates informedness

4. Use experts and forecast carefully

5. Constantly reframe your understanding of what’s happening

6. Beware of Bureaucracy

7. Make sure your responses are balanced

8. Use resilient principles in developing Policies

9. Prepare now for next crisis

10. Intellectual preparation is not enough

11. Reflect on what you’ve learnt

12. Prepare for a changed world

Source: Harvard Business Review: Lead your business through the coronavirus crisis

Source & Resource Links

• https://hbr.org/2020/02/lead-your-business-through-the-coronavirus-crisis

• Business resilience Institute of Directors UK link

• https://assets.kpmg/content/dam/kpmg/au/pdf/2020/managing-critical-moments-crisis-response-resource-workbook.pdf

• https://home.kpmg/au/en/home/insights/2020/03/coronavirus-covid-19-business-risk-and-readiness.html

• www.who.int

• www.centerforhealthsecurity.org/resources/COVID-19

• www.health.gov.au

• https://www.healthdirect.gov.au/coronavirus

• https://www.smartraveller.gov.au/crisis/covid-19-and-travel

• https://treasury.gov.au/coronavirus

• https://treasury.gov.au/sites/default/files/2020-03/Overview-Economic_Response_to_the_Coronavirus.pdf

• www.cdc.gov

7. Sustainable Innovation Co. is grateful Thanking those people, communities and organisations who helped me to help you

Trent Bartletthttps://www.linkedin.com/in/trentbartlett/

Ben Van Deldenhttps://www.linkedin.com/in/benvandelden/

Trish Ridsdalehttps://www.linkedin.com/in/trish-ridsdale-a279381b/

Dr Robert Wilsonhttps://agshowsaustralia.org.au/governance/

Sophie Mitchellhttps://www.linkedin.com/in/sophie-mitchell-95059441/

Sustainable Innovation Co.A Design-Led Sustainable Innovation Consultancy

Purpose

• Catalyse impactful innovation & change

Vision

• Pioneers of collaborative leadership to deliver sustainable & commercial impact

Strategic Intent

• To inspire and mobilise people, communities and organisations to create betterby growing capabilities in collaboration, resilience, and adaptive innovation.

What we do?• Build & execute strategic plans for impactful innovation & change• Demonstrate that it pays to do good for people, communities and planet

(commercial business cases)• SPRUNGG program – Springboard for innovation and roadmaps for change

towards UN’s Global Goals (Sustainable Development Goals)• Multi-party Innovation – Take collaborative action to facilitate complex change

when there are multiple stakeholders involved.

How we work?• Collaboratively - Global network of experts to leverage• Glovally (global, local & virtual)• Design-Led - Innovation processes that are customer centred • Openly – Built on trust & collaboration etiquette via a ‘WIIFE’• With purpose, energy, creative flair, gratitude & a twinkle

To inspire and mobilise people, communities and organisations to create better by growing capabilities in collaboration,

resilience, and adaptive innovation please contact:

Jacqueline Wilson-Smith

Design-Led Innovator | Collaborator | Global Strategist

Sustainable Innovation Company

+61 (0) 408 997 437

jws@sustainableinnovationco.com

https://sustainableinnovationco.com/