resident communication is not one size fits all

ResidentCommunication

Is Not One Size Fits All

get in contact with friends and family.

Many people rely on texting as their main form of communication – but not everyone.

Texting can be a great way to

45%

55%

87%

13%

About 87% of adults in the U.S.own a cell phone.

45% of those are smartphones

68%32%

12%

88%

And only 12% of these are smartphones.

When looking at adults age 65And over in the U.S.,

Only 68% own a cell phone.

Is there a text-usage gapAmong your residents?

When every resident matters, it’s important to make sure you are communicating with each and every one of them.

Why limit yourself to a text-only communication service?

o Texting can come off as impersonal and leaves the door wide open for misinterpretations.

o Plus, at only 160 characters per message, how much are you really able to inform your residents?

Other concerns with textingas a medium of communication

The key to keeping everyone in the loopis multiple methods of communication.

Everyone has a preference in how they are contacted, and as the use of text messages levels off in the U.S., it is important to consider other options, such as voice, e-mail, and social media.

Spending time explaining misunderstandings and rebuilding relationships with your residents can dominate your schedule.

Your relationship with residentsDoesn’t have to be risky.

Fortunately there are great tools available to help you communicate more efficiently with less risk.

A service like One Call Now accounts for all of the downfalls of text-only services.

.

Letting your residents choose their preferred method of communication ensures that no one is excluded from your messages.

One Call Now allows you to send asingle message across all mediums

without bombarding residents with multiple notifications.

So when it comes to communicating with your residents, let them know that you understand their unique needs and preferences.

Show them the added value of your residences by providing personalized communications with One Call Now.

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