redefining resolution: lancaster (london) hotel harriett woolfe

Lancaster LondonMediation and Resolution

What I’ll be covering...

• Our Company culture and why this is important for buy in

• Power Balance

• Facts and Figures & when would Mediation work?

• Why it was right for us

• Revamping your policies

• Where are we now?

Why Mediation?

2013 2014 20150

10

20

30

40

50

60

49

38

15

Disciplinary figures before Mediation

2013 2014 20150

5

10

15

20

25

30

3531

1715

1821 22

Disciplinary Mediation

Disciplinary v Mediation

14%

45%

32%

9%

Mediation Topics

Minor misconducts

Breakdown in Communication

Verbal Arguments

Disrespectful Behaviour

Where are we now?

• ‘Rising Star in Mediation’ at the PMA National Mediation Awards

2015

• On the Sunday Times Top 100 Companies to work for!

•Journey to become a Five Star Hotel in 2017/18 and Mediation is just

one of the ways we engage our employees

• Mediation is integrated into Strategy Team Goals – vital for buy in!

• Our policies reflect our Company Culture

• We don’t alienate our employees, we embrace their struggles,

difficulties and challenges

• Human Employer that truly cares