quantitative evidence
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Project URL – http://www.libqual.org
TM
QUANTITATIVE EVIDENCEAuckland, NZApril 5, 2005
Presented by:
Colleen CookBruce Thompson
“22 Items and The Box….”
Why the Box is so Important About 40% of participants provide open-ended
comments, and these are linked to demographics and quantitative data.
Users elaborate the details of their concerns. Users feel the need to be constructive in their
criticisms, and offer specific suggestions for action.
“…and Five Ancillary Items”Either Zero or Five Ancillary items are
selected to address local or consortial concerns Items from the initial LibQUAL+TM item
pool. Items written by previous consortial
groups.
Some MeasurementIntegrity Evidence
Empathy
InformationControl
Responsiveness
Symbol
Utilitarian space
Assurance
Scope of Content
Ease of Navigation
Self-Reliance
Library as Place
LibraryServiceQuality
Model 3
Refuge
Affect of Service
Reliability
Convenience
Timeliness
Equipment
alpha By Language
By LanguageService Info. Lib as
Group n Affect Control Place TOTALAmerican (all) 59,318 .95 .91 .88 .96British (all) 6,773 .93 .87 .81 .94French (all) 172 .95 .90 .89 .95
alpha by University Type
By University TypeService Info. Lib as
Group n Affect Control Place TOTALComm Colleges 4,189 .96 .92 .89 .974 yr Not ARL 36,430 .95 .91 .88 .964 yr, ARL 14,080 .95 .90 .87 .96Acad Health 3,263 .95 .92 .90 .96
Service Affect (n = 71,170 English) SA20APER .80541 .22199 .27521SA07APER .80338 .27236 .20993SA17APER .79655 .20844 .22793SA04APER .77062 .29258 .17694SA15APER .73437 .34646 .24299SA23APER .73391 .34359 .27896SA01APER .71589 .29773 .16972SA12APER .71541 .32229 .25528SA10APER .68825 .35941 .28090
Service Affect
Library as Place
Library as Place (n = 71,170 English) LP13APER .26213 .25710 .80013 LP05APER .20412 .15920 .73601 LP09APER .27765 .24869 .72631 LP24APER .26672 .34873 .72148 LP19APER .19630 .28102 .70295
Information Control
Information Control (n = 71,170 English) IA18APER .29824 .73480 .28164PC11APER .29045 .71111 .19999IA03APER .24482 .70341 .18989PC25APER .21770 .68760 .22736PC21APER .41572 .65615 .30096PC02APER .37847 .63860 .16559PC16APER .33439 .61598 .36448IA14APER .28759 .58521 .39295
Validity Correlations
Validity Correlations Serv_Aff Info_Con LibPlace TOTALperServ_Aff 1.0000 .7113 .5913 .9061 Info_Con .7113 1.0000 .6495 .9029 LibPlace .5913 .6495 1.0000 .8053 TOTALper .9061 .9029 .8053 1.0000ESAT_TOT .7286 .6761 .5521 .7587 EOUT_TOT .5315 .6155 .4917 .6250
LibQUAL+™ Implementation
Interpretation:Mean Perceived Scores (n=34)
6.0000
6.2000
6.4000
6.6000
6.8000
7.0000
7.2000
6.0000 6.2000 6.4000 6.6000 6.8000 7.0000 7.2000
2001 Data
2002 D
ata
LibQUAL+™ 2004 SummaryColleges or UniversitiesAmerican English
(n = 69,449)
LibQUAL+™ 2004 SummaryAcademic Law InstitutionsAmerican English
(n = 4,092)
LibQUAL+™ 2004 SummaryAcademic Health SciencesAmerican English
(n = 3,664)
LibQUAL+™ 2004 SummaryHospitalsAmerican English
(n = 1,024)
LibQUAL+™ 2004 SummaryColleges or UniversitiesUndergraduates – American English
(n = 37,661)
LibQUAL+™ 2004 SummaryColleges or UniversitiesGraduates – American English
(n = 16,750)
LibQUAL+™ 2004 SummaryColleges or UniversitiesFaculty – American English
(n = 11,755)
LibQUAL+™ 2004 SummaryColleges or UniversitiesStaff – American English
(n = 3,283)
Score Norms
Norm Conversion Tables facilitate the interpretation of observed scores using norms created for a large and representative sample.
LibQUAL+™ norms have been created at both the individual and institutional level
Institutional Norms for PerceivedMeans on 25 Core Questions
Note: Thompson, B. LibQUAL+ Spring 2002 Selected Norms, (2002).
LibQUAL+™ InteractiveInstitution Statistics
YEAR (REQ.) – defaults to current year of the survey; controls the Master List (dynamic)
Master List of Institutions
All
Clear
• OVERALL – defaults to OVERALL
• Dimension (3)
mindesperadeq sup
SUBMIT
VARIABLES - Default to perceived
Results Page: This page generates a graph, Summary Statistics, Your Statistics, and Norms (including users’ norm values); restates information entered into the form
4 items included in this
drop-down menu
Your List
INSTITUTION TYPE
SAVED LISTS
CONSORTIA
LANGUAGE ADD
ADD
ADD
ADDLanguage (s) will be determined based on
selection (s) from the Master List of Institutions; dynamic
User selects an institution from the Master List, the selection is then added to “Your List”. To avoid duplicate choices, the selection from the Master List will disappear once added to “Your List”.
Other parameters can be added below (institution type, language, consortia, and/or SAVED LISTS).
Consortia, based on
current year; dynamic
1)
2)
SAVEText here stating that this section is optional and may be added to “Your List” to narrow down results.
Text box for user to name and save search parameters
for future searches.
LibQUAL+™ InteractiveMulti-Variable Statistics
On this page, users will have the capability to build their own spreadsheet, using the options provided the use can set search parameters to obtain desired results.
VARIABLE – defaults to overall
MIN, DES, PER, ADEQ, SUP OR LANGUAGE – defaults to perceived or American English
QUESTIONS (22)
MIN, DES, PER, ADEQ, or SUP – defaults to perceived or American English
This option will only appear if the user
selects “questions” in the VARIABLE menu.
Results Page: This page generates Summary Statistics, “Your Statistics”, and a table listing the users’ results in accordance with the parameters entered in the forms above, along with a key to explain what the variables are.
YEAR (REQ.) – defaults to current year of the survey; controls the Master List (dynamic)
Master List of Institutions
All
Clear
Your List
User selects an institution from the Master List, the selection is then added to “Your List”. To avoid duplicate choices, the selection from the Master List will disappear once added to “Your List”.
Other parameters can be added below (institution type, language, consortia, and/or SAVED LISTS).
1)
SAVE
INSTITUTION TYPE
SAVED LISTS
CONSORTIA
LANGUAGE ADD
ADD
ADD
ADDLanguage (s) will be determined based on
selection (s) from the Master List of Institutions; dynamicConsortia,
based on current year;
dynamic
Text box for user to name and save search parameters
for future searches.
2)
Institution Type based on current
year; dynamic
This page will consist of 3 data columns similar to the one displayed here.
In Closing
LibQUAL+™ methodology focuses on success from the users point of view (outcomes)
Demonstrates that a web-based survey can handle large numbers; users are willing to fill it out; and survey can be executed quickly with minimal expense
LibQUAL+™ requires limited local survey expertise and resources
Analysis available at local and inter-institutional levels Many opportunities for using demographics to discern
user behaviors
LibQUAL+™ Resources
LibQUAL+™ Website:http://www.libqual.org
Publications: http://www.libqual.org/publications
Events and Training: http://www.libqual.org/events
LibQUAL+™ Bibliography: http://www.coe.tamu.edu/~bthompson/servqbib
LibQUAL+™ Procedures Manual: http://www.libqual.org/Information/Manual/index.cfm
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