qcl 14-v3 [best practices in pizza hut]-[banasthali university]_[rajani ranajn]

Rajani ranjan and sakshi kukreja

Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful.

Audience:-

Audience measures the total number of relationship a brand has formed with consumers through likes and follows.

Presence:-

Presence measures a brand’s visibility online , how well established, complete, and active it is on social media platform.

engagement:-

Engagement is about how successful a brand’s social media interactions are with consumers .when a brand posts or tweets , do fans respond with comments , likes and Retweets?

Buzz:-

Buzz is measure of how much people are talking with, at, and about a brand in social media universe.

Pizza Hut is the largest pizza restaurant company in the world based in Addison, Texas, USA specializing in American-style pizza

It has 34,000 outlets in 100 countries

Employing more than 300,000 people

bank of best practices resident in pizza hut

hospitality

Personalised customer interaction

•Cleanliness.•Quality training.•Use of modern technology for delivery purpose.

Friendly and effective service Vibrant

ambience

Regular evolutions

Effective storage

Perish ability:-

Service cannot be stored for later sale or use

Hot and on time

Strive to present the products when and where the customer wants.

Mode of operation:-

Delivery on time or free next time.

Take away.

Set performance expectation.

Increase management skills.

Monitor institute’s performance and manage changes.

Enhanced personal skills.

Clear identify the defected areas and analysed the enhancement ways.