putting people first. devon’s vision… our putting people first overall vision… our aim is to...

PuttingPeople First

Devon’s vision…

Our Putting People First overall vision…

Our aim is to build strong communities in whicheveryone can play an active role and take controlof their lives.

We want to promote independence and choice andprovide support and protection to the mostvulnerable.

Devon’s vision…

Our staff must be able to:

• support independence and well-being• support choice and give people a say in the

services they receive• provide high quality care to people with high

levels of need• provide services in local communities closer to

people’s homes.

Devon’s vision…The people we support must be able to:

• stay healthy and safe in their own home• enjoy a good quality of life through access to leisure and

social activities• make a positive contribution to their community through

employment, volunteering and involvement in decision making

• maintain personal dignity and take control of their lives by exercising choice

• realise a sufficient income to meet their needs and participate in community life

• have equality of access to services and protection from discrimination and harm.

Why?

• Changing context:– Demographic pressures– Financial pressures– Changing expectations

• Changing priorities:– Develop capacity of people in their communities– Universal services; use what’s available to all– Targeted services; focused but not means-

tested.

Population structure in Devon

• Devon’s population is older than the England average

Population comparison

• Devon’s population is older than the England average and the comparator group

Assessments: 18-64 years

• We assess more Physical and Sensory cases than comparative authorities, but it’s more stable

Assessments – Older People

• We assess more people than the England average and comparator authorities and this is rising• This takes into account our age profile as it is per 1000 of the population• We are efficient at assessing people, but assess too many and need to be meeting needs in other ways - info/advice, prevention, early intervention and reablement.

Working together

We consult and discuss Putting People First developments with:

• Our User led Organisation Fusion, they take part in all the Theme Board meetings

• Service User and Carer reference group• Provider reference group• Operational Staff Reference group• And will be engaging with the Devon

Consortium.

Updates from each of the Putting People

First (PPF) themes…

Progress – November 2010

Putting People First update – November 2010

We want people stay healthy and living

independently for as long as possible,

ensuring people have the choice and

control over their own planning and

support.

• www.devon.gov.uk/choice_and_control

Choice and Control Theme

Putting People First update – November 2010

Market Position Statement launched.

Framework AgreementsWe are planning to change the way services arepurchased and the arrangements for contractingwith suppliers.

Read the more online:

www.devon.gov.uk/market-position-statement

Market Shaping

Putting People First update – November 2010

The conference - Care Is Our Business - on 28September let care providers to think about therole of social care services across the county andhow they might respond to changes to the way theCouncil provides services.

Read the more online:www.devon.gov.uk/providerengagement

Market Shaping event

Putting People First update – November 2010

“Direct Payments allow you to be more creative about the kind of things you purchase with your Personal Budget. For example, you could attend an adult learning course or a social club rather than a traditional day care centre.”

Direct Payments

Putting People First update – November 2010

A factsheet Personal Budgets (FS7) contains more information about this new way of working

• www.devon.gov.uk/factsheets

Answers to frequently asked questions are online:

• www.devon.gov.uk/ppf_faqs

Personal Budgets

Putting People First update – November 2010

• Sandra, 26, from Tiverton is disabled with two young children under three years old.

• Her personal budget includes seven hours support from an enabler to help her to get her children up, dressed and ready for the day, do some housework and push their buggy to nursery. She is also getting a one-off ‘direct payment’ to buy a computer and have a phone-line installed so that she can do her shopping online.

Personal Budgets

Putting People First update – November 2010

“On my support plan I put down things I couldn’t do, but I had to do that to identify what Ihad to change. It is something to go through that gives me a betteroutcome. My support plan gives me my four hours ofenabling. I like to use that to get out and about intown.”

Simon from Mid Devon

Simon has flexibility now

Putting People First update – November 2010

The consultation is now closed:

www.devon.gov.uk/2010chargingpolicy

We are offering Personal Budgets to eligiblepeople, following an assessment.

Charging Policy

Putting People First update – November 2010

We could use this telephone service to

monitor agency carers employed through

Direct Payments and Personal Budgets.

The project is on hold at the moment for further approval.

Electronic Home Care Monitoring

Putting People First update – November 2010

• Front-line staff have completed 'Putting People First Practically' training.

• We must signpost callers to good quality advice and information which they make use of themselves.

Staff training

Putting People First update – November 2010

Transport, leisure and education as well

as information, advice and advocacy

www.devon.gov.uk/universal_services

Universal Services Theme

Putting People First update – November 2010

We are revising leaflet 1 ‘Social Care for Adults’

An interim version is available now with added information on personal budgets and other changes to the way we work:

• www.devon.gov.uk/factsheets

Care Direct now take all adult calls.

Public Information Strategy

Putting People First update – November 2010

Care Direct

Putting People First update – November 2010

The tender process started for a web-based local information system – currently the public-facing Community Directory. By January 2011 and have the system in place by April 2011.

• www.devonline.gov.uk/community

We are also working with Libraries and Adult &Community Services to promote a social care

presence.

Online Community Directory

Putting People First update – November 2010

Helping people early enough and in

the right way, so that they stay healthy,

recover quickly and maintain their

Independence.

www.devon.gov.uk/early_intervention_and_prevention

Early Intervention & Prevention Theme

Putting People First update – November 2010

“The reablement worker encouraged me to do it for myself, she watched to see how I managed, let me do what I could and helped with the things I couldn’t. It’s different to homecare that went on before... we interact much more together.”

Social Care Reablement

Putting People First update – November 2010

• 22 retailers in Eastern Locality• Prescriptions for simple equipment are being

issued in the East.• Accreditation Panel

now in place.• Look out for the

‘Trusted Provider’logo in shops!

• Map on next slide…

Community Equipment

Putting People First update – November 2010

Devon’s vision…

Staff should ‘Be aware – think Telecare’ whenoffering any care. Examples could include bedsensors and movement sensors.

• Telecare is an alternative to ‘traditional care services’ providing independence at home.

Telecare

Putting People First update – November 2010

Care homes transfer to be extended • The Council is reviewing the tender process in

order to clarify the areas bidders have been uncertain about, and to ensure all the interested bidders receive the same updated information. This is expected to be completed by mid January 2011 .

www.devon.gov.uk/ext_res_care_services

Residential Care Transfer

Putting People First update – November 2010

Making sure everyone has the

opportunity to be part of a community

and experience the friendships and care

that can come from families, friends and

neighbours and community groups.

www.devon.gov.uk/social_capital

Social Capital Theme

Putting People First update – November 2010

We have developed a Joint EngagementStrategy which has been jointly developed byDevon County Council Adult & CommunityServices, Children and Young People Servicesand NHS Devon in partnership with LINkDevon, Fusion and Young Devon.

Find it online: www.devon.gov.uk/have-your-say

Joint Engagement

Putting People First update – November 2010

Contact us

For further information, or to talk to someone

about our services, just call

Care Direct 0845 1551 007.

More information on how Devon is working to put

people first can also be found on our website:

www.devon.gov.uk/puttingpeoplefirst

Putting People First update – November 2010