putting people first. devon’s vision… our putting people first overall vision… our aim is to...
TRANSCRIPT
PuttingPeople First
Devon’s vision…
Our Putting People First overall vision…
Our aim is to build strong communities in whicheveryone can play an active role and take controlof their lives.
We want to promote independence and choice andprovide support and protection to the mostvulnerable.
Devon’s vision…
Our staff must be able to:
• support independence and well-being• support choice and give people a say in the
services they receive• provide high quality care to people with high
levels of need• provide services in local communities closer to
people’s homes.
Devon’s vision…The people we support must be able to:
• stay healthy and safe in their own home• enjoy a good quality of life through access to leisure and
social activities• make a positive contribution to their community through
employment, volunteering and involvement in decision making
• maintain personal dignity and take control of their lives by exercising choice
• realise a sufficient income to meet their needs and participate in community life
• have equality of access to services and protection from discrimination and harm.
Why?
• Changing context:– Demographic pressures– Financial pressures– Changing expectations
• Changing priorities:– Develop capacity of people in their communities– Universal services; use what’s available to all– Targeted services; focused but not means-
tested.
Population structure in Devon
• Devon’s population is older than the England average
Population comparison
• Devon’s population is older than the England average and the comparator group
Assessments: 18-64 years
• We assess more Physical and Sensory cases than comparative authorities, but it’s more stable
Assessments – Older People
• We assess more people than the England average and comparator authorities and this is rising• This takes into account our age profile as it is per 1000 of the population• We are efficient at assessing people, but assess too many and need to be meeting needs in other ways - info/advice, prevention, early intervention and reablement.
Working together
We consult and discuss Putting People First developments with:
• Our User led Organisation Fusion, they take part in all the Theme Board meetings
• Service User and Carer reference group• Provider reference group• Operational Staff Reference group• And will be engaging with the Devon
Consortium.
Updates from each of the Putting People
First (PPF) themes…
Progress – November 2010
Putting People First update – November 2010
We want people stay healthy and living
independently for as long as possible,
ensuring people have the choice and
control over their own planning and
support.
• www.devon.gov.uk/choice_and_control
Choice and Control Theme
Putting People First update – November 2010
Market Position Statement launched.
Framework AgreementsWe are planning to change the way services arepurchased and the arrangements for contractingwith suppliers.
Read the more online:
www.devon.gov.uk/market-position-statement
Market Shaping
Putting People First update – November 2010
The conference - Care Is Our Business - on 28September let care providers to think about therole of social care services across the county andhow they might respond to changes to the way theCouncil provides services.
Read the more online:www.devon.gov.uk/providerengagement
Market Shaping event
Putting People First update – November 2010
“Direct Payments allow you to be more creative about the kind of things you purchase with your Personal Budget. For example, you could attend an adult learning course or a social club rather than a traditional day care centre.”
Direct Payments
Putting People First update – November 2010
A factsheet Personal Budgets (FS7) contains more information about this new way of working
• www.devon.gov.uk/factsheets
Answers to frequently asked questions are online:
• www.devon.gov.uk/ppf_faqs
Personal Budgets
Putting People First update – November 2010
• Sandra, 26, from Tiverton is disabled with two young children under three years old.
• Her personal budget includes seven hours support from an enabler to help her to get her children up, dressed and ready for the day, do some housework and push their buggy to nursery. She is also getting a one-off ‘direct payment’ to buy a computer and have a phone-line installed so that she can do her shopping online.
Personal Budgets
Putting People First update – November 2010
“On my support plan I put down things I couldn’t do, but I had to do that to identify what Ihad to change. It is something to go through that gives me a betteroutcome. My support plan gives me my four hours ofenabling. I like to use that to get out and about intown.”
Simon from Mid Devon
Simon has flexibility now
Putting People First update – November 2010
The consultation is now closed:
www.devon.gov.uk/2010chargingpolicy
We are offering Personal Budgets to eligiblepeople, following an assessment.
Charging Policy
Putting People First update – November 2010
We could use this telephone service to
monitor agency carers employed through
Direct Payments and Personal Budgets.
The project is on hold at the moment for further approval.
Electronic Home Care Monitoring
Putting People First update – November 2010
• Front-line staff have completed 'Putting People First Practically' training.
• We must signpost callers to good quality advice and information which they make use of themselves.
Staff training
Putting People First update – November 2010
Transport, leisure and education as well
as information, advice and advocacy
www.devon.gov.uk/universal_services
Universal Services Theme
Putting People First update – November 2010
We are revising leaflet 1 ‘Social Care for Adults’
An interim version is available now with added information on personal budgets and other changes to the way we work:
• www.devon.gov.uk/factsheets
Care Direct now take all adult calls.
Public Information Strategy
Putting People First update – November 2010
Care Direct
Putting People First update – November 2010
The tender process started for a web-based local information system – currently the public-facing Community Directory. By January 2011 and have the system in place by April 2011.
• www.devonline.gov.uk/community
We are also working with Libraries and Adult &Community Services to promote a social care
presence.
Online Community Directory
Putting People First update – November 2010
Helping people early enough and in
the right way, so that they stay healthy,
recover quickly and maintain their
Independence.
www.devon.gov.uk/early_intervention_and_prevention
Early Intervention & Prevention Theme
Putting People First update – November 2010
“The reablement worker encouraged me to do it for myself, she watched to see how I managed, let me do what I could and helped with the things I couldn’t. It’s different to homecare that went on before... we interact much more together.”
Social Care Reablement
Putting People First update – November 2010
• 22 retailers in Eastern Locality• Prescriptions for simple equipment are being
issued in the East.• Accreditation Panel
now in place.• Look out for the
‘Trusted Provider’logo in shops!
• Map on next slide…
Community Equipment
Putting People First update – November 2010
Devon’s vision…
Staff should ‘Be aware – think Telecare’ whenoffering any care. Examples could include bedsensors and movement sensors.
• Telecare is an alternative to ‘traditional care services’ providing independence at home.
Telecare
Putting People First update – November 2010
Care homes transfer to be extended • The Council is reviewing the tender process in
order to clarify the areas bidders have been uncertain about, and to ensure all the interested bidders receive the same updated information. This is expected to be completed by mid January 2011 .
www.devon.gov.uk/ext_res_care_services
Residential Care Transfer
Putting People First update – November 2010
Making sure everyone has the
opportunity to be part of a community
and experience the friendships and care
that can come from families, friends and
neighbours and community groups.
www.devon.gov.uk/social_capital
Social Capital Theme
Putting People First update – November 2010
We have developed a Joint EngagementStrategy which has been jointly developed byDevon County Council Adult & CommunityServices, Children and Young People Servicesand NHS Devon in partnership with LINkDevon, Fusion and Young Devon.
Find it online: www.devon.gov.uk/have-your-say
Joint Engagement
Putting People First update – November 2010
Contact us
For further information, or to talk to someone
about our services, just call
Care Direct 0845 1551 007.
More information on how Devon is working to put
people first can also be found on our website:
www.devon.gov.uk/puttingpeoplefirst
Putting People First update – November 2010