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monash public library service strategy 2015-2018
Contents
Section One: Overview 3
Introduction .................................................................................................................................. 4
What are Libraries? ......................................................................................................................... 5
Council Context ............................................................................................................................... 5
Monash Community ....................................................................................................................... 7
Monash Public Library Service ..................................................................................................... 10
Our Vision ............................................................................................................................... 11
Section Two: Methodology 13
SummaryofConsultation ............................................................................................................. 14
Online Survey ............................................................................................................................... 16
LibraryStaffForum ....................................................................................................................... 17
Council StaffWorkshop ................................................................................................................ 17
ImplementationofthisPlan ......................................................................................................... 18
Section Three: Strategy 19
Theme1:DigitalFutures .............................................................................................................. 19
Theme 2 : Libraries as Community Living Rooms ........................................................................ 20
Theme3:LifelongLearningandParticipation ............................................................................ 20
Theme4:BuildingInternalCapability ......................................................................................... 21
Section Four: Action Plan Year 1 (2015-2016) 22
Theme1:DigitalFutures .............................................................................................................. 22
Theme 2 : Libraries as Community Living Rooms ........................................................................ 23
Theme3:LifelongLearningandParticipation ............................................................................ 24
Theme4:BuildingInternalCapability ......................................................................................... 26
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monash public library service strategy 2015-2018
Section One: Overview
“ The Library is the temple of learning, and has liberated more people than
all the wars in history.” - Carl T Rowan
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monash public library service strategy 2015-2018
Introduction
Monash City Council has developed a libraryservices strategy intended to set a vision and guide Council’s involvement and investment in publiclibrary services over the coming three years.
In developing this plan the library serviceconducted background research and consultedwith the local community including library users and non-users and internal stakeholders. Thepurposeoftheresearchandconsultationwasto:
Assess the community and its needs in regard to their participation in and expectation oflibrary services
Seekcommunityfeedbackthatwillassistinthefutureplanningoflibraryprograms,collections,spacesandservicesoverthenextthreeyears
Bringtogetheravailabledemographicresearchregarding the Monash community and consider itsrelevancetolibrarydevelopmentinthelocalgovernment context
Identify key themes and directions for thestrategytoguidethelibraryteamintheirworkandlinkwithotherCouncilplansandpolicies
Assistwiththelibrary’splanningprocess.
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monash public library service strategy 2015-2018
What are Libraries?
The Victorian Public Libraries 2030: Strategic FrameworkpublishedbyStateLibraryofVictoria(SLV) in 2013 stated that “Public libraries are the community’s local source of communal information,contentandliteracies,andtheycancontinue to play a significant role within theircommunitiesintothefuture”.
Publiclibrariesprovideaccesstoinformationandideas,support21stcenturyliteraciesandlifelonglearning, facilitate creativity and intellectualgrowth, and provide community space andconnectivitythroughleisureandrecreation.
Council Context
Council is an important stakeholder in thecultural life of the community. The library service strategyisakeystrategicplanoftheCommunityDevelopment and Services Division of Councilandiscloselyalignedtootherkeystrategicplans of Council.
LinkstoCouncilPlansandStrategies:
Monash 2021
Monash 2021 is a plan that outlines Council’svision and priorities intended to deliver longterm community strength and benefits. It wasdeveloped in 2010 through wide communityconsultation.
The vision established for Monash is: “A thriving communitynowandinthefuture”.
Monash 2021 recognises the important role oflibraries in the community, setting the followingpriorities:
“Provide accessible services and library collections to our diverse community thatfoster lifelong learning,encourageenjoymentandenhancewellbeing”and
“Promote libraries as dynamic portals wherethe community can connect to the wider world throughelectronicaccessandresources”.
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monash public library service strategy 2015-2018
Council Plan 2013 - 2017
TheCouncilPlan,whichsetsthedirectionforthefouryearsto2017,alsorecognisestheimportantrole of libraries in the life of the community with the following strategies:
1.4.4: Continue to develop our library serviceand the Monash Gallery of Art
3.1.3: Promote Monash as a diverse and harmonious City.
Other Council Strategies
OtherCouncilplansandstrategiesrecognisethelibrary’s role and capacity to support lifelonglearning and community engagement:
The Multicultural Action Plan within theAccess and Equity Framework, highlights therole of libraries in engaging with culturally and linguistically diverse (CALD) communities andsupportingEnglishlanguagelearning
The Indigenous Framework and Action Planhighlights the library’s role in the provisionof resources that promote and celebrateindigenous culture
Monash Arts and Culture Strategy Plan articulates the important role of libraries ascultural institutions, community hubs andlearninginstitutions
Age Friendly Monash 2015-2019 promotesMonash Public Library Service as a hub for social opportunities, lifelong learning and information
Monash Youth Plan 2013-16 identifies thelibrary’s role in supporting educationaloutcomesforyoungpeopleand inenhancingYouthvolunteeropportunities.
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monash public library service strategy 2015-2018
Monash Community
The City of Monash is a culturally diverse community in Melbourne’s south-east suburbs.
Wearehometo182,485residents,makingusoneof themost populousmunicipalities in Victoria.Wearelocated20kmsoutheastoftheCBDinoneofMelbourne’sgrowthpopulationcorridors.
Our City is 81.5 square kilometres and includesthe following suburbs: Ashwood, Clayton, GlenWaverley, Hughesdale, Huntingdale, MountWaverley, Mulgrave, Notting Hill, Oakleigh,Oakleigh East, and Wheelers Hill. Parts ofChadstone,BurwoodandOakleighSoutharealsoincluded in Monash.
Key facts about Monash
45% of our residents were born overseas,having come from more than 45 differentcountries
Monash residents are generally highly skilledandwell-educated.ThirtypercentofMonashresidents aged over 15 have a bachelor university degree or higher qualification(comparedwith23%oftheGreaterMelbournepopulation)
The median age of Monash residents is 38 years old,alittleolderthanGreaterMelbourne(36years).Wehaveasignificantlyhigherproportionof residents aged older than 64 years (17.2%) comparedwithGreaterMelbourne(13.1%).
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monash public library service strategy 2015-2018
Young people: 18-24
School age children
Children: 0-5
Adults: 60+
Adults: 25-5946%
22% 14%
5%
13%
Households with a mortgage
Full ownership
Households renting
46%29%
25%
The City of Monash and its People
A large population
A culturally diverse community
A comparatively advantaged community
One of Melbourne’s most populousmunicipalities
182,485residents
Slowingpopulationgrowth
Increasingolderpopulation
Highlyculturallydiverse
39% come from non-English speakingcountries
Large numbers from Asia including China,IndiaandSriLanka
SEIFAscore:1044.9
Overall,acomparativelywelltodocommunity
Therearepocketsofdisadvantage
Homeownershiplevelsarehigh
17%ofpeoplevolunteer
88% of households own at least one car sopeoplearemobile
54% of households own 2 or more vehicles
Non-Enaglish speaking backgrounds
Main English speaking countries
Not StatedAustralia
51%
6%4%
39%
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monash public library service strategy 2015-2018
Monash population in the future
0
20,000
40,000
60,000
80,000
100,000
Young Adults18-24
Adults25-59
Older Adults60-69
Seniors70+
Babies & Children0-17
Num
ber o
f peo
ple
201120262036
The populationwill increase from178,000 in2011toabout207,000by2036
There will be growth in all age groups butparticularlyinthe85+agegroup
Forecasts predict that Monash will continueto be one of the most culturally diverse municipalitiesinMelbourne.
Withpredictedgrowthinvariousagegroupsandcontinuing cultural diversity Council should bemindful of thedifferentneeds andexpectationsof our community in regard to the delivery of libraryservices.Providingaccess to information,thedevelopmentof twentyfirstcentury literacyskills, and supporting social connections for allgroupswithinMonash,areimportantfactorsforCouncil to consider in understanding the needs of its community.
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monash public library service strategy 2015-2018
Monash Public Library Service
Monash Public Library Service (MPLS) commenced operations in 1994 with the amalgamation ofthe formerCitiesofOakleighandWaverley.TheLibrary Service has:
Six library branches; Clayton, GlenWaverley,Mount Waverley, Mulgrave, Oakleigh andWheelers Hill which are open a total of 323hoursperweek
MPLS supports two historical societies byproviding facilities and staff assistance at theOakleighFederationCentreandattheMountWaverley Library
AHomeLibraryServiceforpeoplewhocannotaccess the library
Specialistcollectionsin19languages,and
A Web site at www.monlib.vic.gov.au which providesaroundtheclockaccesstoouronlinecatalogue and databases.
In 2014/15 Monash Public Library Service:
issued1,965,982loansandonlinetransactions,including197,849CALDloans
had1,018,090customervisits
purchased52,179newlibraryresources
hosted261,604publicPCandWifisessions,
answered85,691referenceenquiries,and
held1,946programsoractivitieswith68,500attendees.
The library is highly valued by the community. EachyeartheDepartmentofTransport,Planningand Local Infrastructure (DTPLI) coordinates a Community Satisfaction Survey for LocalGovernments to measure how Victorian residents’ ratetheperformanceoftheirLocalGovernment.Libraries and Culture has consistently scored highlyinthissurvey,withascoreof75in2015.
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monash public library service strategy 2015-2018
What We Value
Our diverse community
Innovationandexcellence
Acollaborativeapproach
Leadershipwithintegrity
Literacy and lifelong learning
Ourstaffteam
What We Do
We provide a dynamic and responsive publiclibrary service through:
ournetworkofsixlibraries,communityservicepointsandinteractivewebpresence
professional staffwho facilitate access to thericharrayofhumanknowledgeandexpression
the connection of individuals to local andglobalcommunities,and
anengagingrangeofactivitiesforallagesthatreflectour identity and celebrateourdiversecommunity.
How We Do It
provideaccesstoarangeofrelevantresourcesthat meet the needs of the community
developandmaintainqualityinfrastructure
professional and well-trained staff to meetoperationalrequirements,and
maintain a responsible, balanced budgetprogram.
Monash Public Library Service Strategy 2015 – 2018
Our VisionInspiring strong, vibrant, connected communities:
WeseektounderstandthecurrentandfutureneedsofthediverseMonashcommunityandprovidelibraryservices,facilitiesandprogramsthatsupportlife-longlearningandwillassistresidentsandvisitorstolivehealthyandmorefulfillinglivesaswellasfeelconnectedtothecommunity.
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monash public library service strategy 2015-2018
Peak Bodies
Monash Public Library Service is a member of PublicLibrariesVictoriaNetwork(PLVN)thepeakbodyrepresentingVictorianPublicLibraries.PLVNprovidesaforumfordiscussionof library issues;promotes collaboration between public librariesandisafocusforstrategicrelationshipswiththefollowingorganisations:
AustralianLibraryandinformationAssociation
Councils and Regional Library CorporationBoards
MunicipalAssociationofVictoria
Local Government Victoria – Department ofTransport,Planning&LocalInfrastructure
Library Board of Victoria
State Library of Victoria (SLV)
NationalLibraryofAustralia
The Library is an institutional member of theAustralian Library and Information Association(ALIA). ALIA is the professional organisation forthe Australian library and information servicessector that seeks to empower the professionin the development, promotion and delivery ofquality library and information services to thenation,throughleadership,advocacyandmutualsupport.
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monash public library service strategy 2015-2018
The methodology used in the development ofthisstrategyinvolvedthefollowingfiveelements:
A review of Council policies and plans
Benchmarking – comparative informationaboutotherVictorianpubliclibraryservices
Community survey – the survey sought to identify community views on potentialimprovements for the library’s collections,spaces, programs and technology. A secondcomponent of the survey sought communityinput on how the library could support theprovision of online technologies in line witheSmartprinciples
Library staff planning day–attendedbylibrarystaff,thisdayprovidedpermanentandcasualstaff the opportunity to contribute ideas tothestrategyandrespondtotheoutcomesofthe community survey
Council staff workshop–attendedby24stafffrom across council, this workshop providedan opportunity for staff to contribute ideasto the strategy and, in particular, to identifyopportunities for collaboration with ourinternal customers.
External / industry literature consulted included:
Victorian Public Libraries: Our Future, Our Skills. Melbourne,Vic.:SLV2014
Public Libraries 2030: Strategic Framework. Melbourne,Vic.:SLV2013
Dollars, sense and public libraries: the landmark study of socio-economic value of Victorian public libraries. Melbourne, Vic.:StateLibraryofVictoria,2011,and
People Places: a guide for public library buildings in NSW. 3rd., Sydney, NSW: StateLibraryofNSW,2012.
Section Two: Methodology
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monash public library service strategy 2015-2018
Summary of Consultation
Aspartofourcommunityconsultationthelibraryparticipated in the Regional Libraries SyndicateCommunity Survey 2015 undertaken by NexusResearch Pty Ltd on behalf of a syndicate of seven libraryservices.Thissurveywasdesignedtotracktheresidentpopulation’susage,perceptionsandsatisfactionwiththeirpublic libraryservicesandcomparethesewithresultsforthetotalsyndicate.300people(14yearsorolder)perlibraryservicewere surveyed.
Librariesparticipatinginthesurveywere:
Eastern Region, Whitehorse Manningham,Yarra Plenty, Casey-Cardinia, Goldfields, City ofMelbourne and City of Monash.
Monash equal highest active Library Usage
50% of respondents across the entire surveyindicated they had used the local library within the last 12 months. City of Monash and City of Melbournehadequalhighestfigureswith54%ofrespondents reported active usewithin the last12months.Thesurveyauthorsestimated98,000public libraryusers in the last12months in theCity of Monash.
Age Demographics
Surveyresultsindicateyoungerrespondentsaged14-29 years accounted for 27% of public libraryusers in the City of Monash, those aged 30-54years 40% and those aged 55 years or older 33% of library users.
Library importance
93%ofMonashrespondentsscoredprovisionofa comprehensive library service as 6 or higheron a scale from 1 “Not at All Important” to 10“ExtremelyImportant.
Assistance with lifestyle
53%ofMonashrespondentsindicatedthelibraryhelped them to relax, 42% indicated the librarywasarecreationaloutletforthem,27%useditforstudy, informationorresearchand25%saidthelibraryhelpedthemengagewiththecommunity.
Activities in the library
Whenaskedwhatactivitiestheyhadundertakenat the libraries 65% of Monash respondentsnominated borrowing books, 25% came withchildren, 24% borrowed CDs or DVDs and 22%listed using the library’s Wi-Fi service. 22% ofMonashrespondentshadusedthelibrary’sWi-Fiservice,comparedto17%fortheentiresurvey.
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monash public library service strategy 2015-2018
Users’ Satisfaction with Library Services
Respondents who had visited a public librarybranch within the last year were asked howsatisfied they were with the overall serviceprovidedat their libraryusing a scale from1 to10 where 1 represented “Not at all Satisfied”to 10 representing “Very Satisfied”. 48% ofrespondents across the total syndicate rated ascore of 10 or 9 and a further 48% a score of 8 to 6,indicatingthat96%considertheyaresatisfiedwith the overall service. In the City of Monash 44%ofrespondentsratedascoreof10or9andafurther52%ascoreof8to6indicatingthat96%considertheyaresatisfiedwiththeoverallserviceprovided.
ForboththetotalsyndicateandwithintheCityofMonashtherange&qualityofeBooksandeaseof downloading eBooks generated the lowestperformance scores. For the total syndicate lessthan 50% of respondents were satisfied withthese areas and more than 40% were uncertain. Within the City of Monash more than 55% of respondentsweresatisfiedwiththeseareasandless than 38% were uncertain.
Services rated as ‘Strengths’ for Monash were: staffcourtesy, staffknowledge, lending services,presentationoflibrarybuildings,librarycatalogue,openinghours,easeoflocatingbook/info,librarywebsite, range/quality of books for adults, andreference/info services.
Possible Improvements for Monash Public Library Service
Thinking generally about their public librarybranch, respondents who had used the libraryin the last year were asked to suggest oneimprovement to their library,32%didnotmakea suggestion and the following were the mostmentioned:
Books – wider range, more copies, newerreleases (11%)
More/better parking (10%)
Improve ambience – bigger, better, quieter(6% )
Longer opening hours (6%)
Improve facilities – seating, toilets lighting,signs,air-conditioning(5%)
DVDs/CDs–more,updated,inbettercondition(4%)
For children–moreactivities,books,area(3%)
Bigger/Better premises (3%).
Books
More/better parking
Improve ambience
Longer opening hours
Improve facilities
DVDs/CDs
For children
Bigger/Better premises
0% 2% 4% 6% 8% 10% 12%
Possible Improvements for Monash Public Library Service
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monash public library service strategy 2015-2018
Online Survey
In March and April of 2015, the Monashcommunity was invited to share their ideas for thenewlibrarystrategybycompletinganonlinesurvey. The survey was available via the Library and Council websites and through hardcopiesin the libraries. Therewere 409 responses froma diverse range of residents and visitors. Among therespondents:
67% of respondents were female and 32%were male
59.2%ofrespondentswereaged25-65years,31.7% were over 65 years and 7.4% were aged 13 to 25
51% of respondents were born in Australia,with 48.4% born elsewhere
58.9% of respondents indicated they spokeEnglish at home, with 41.1% speaking other languages. (A total of 44 community languages).
Respondents were asked how important fiveissuesrelatingtolibraryserviceweretothem.Theresultsofthisstrengthbasedquestionareshowninthegraphbelow.Supportfor“Lifelonglearning”wasthemosthighlyratedresponse,followedby“Accesstoinformation”and“Literacy”.
Connecting with others
Literacy
Access to information and technology
Recreation and leisure
Lifelong learning
0.0 0.5 1.0 1.5 2.0 2.5 3.0
How important are these issues to you?
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monash public library service strategy 2015-2018
Respondentswerealsoaskedwouldtheylikehelpfrom the library in eachof thesefive areas andif so what kind of assistance. The two highestareas that the community requested help fromthe library were; “Access to information andknowledge”and“Lifelonglearning”.
In the area of “Access to information andknowledge” 51% of the respondents indicatedthattheywouldlikehelpfromthelibraryaroundprovision of fiction and nonfiction titles, CALDcommunity language material, assistance withdevices, IT and Internet classes including safeuse of technology and retirement and healthinformation.
In the area of “Lifelong learning” 50.8% of therespondents indicated that theywould likehelpfrom the library focusingonhealth information,computers and technology including newtechnologies, online learning and opportunitiestoimproveEnglishlanguageskills.
37%wouldlikelibrarysupportforinvolvementinleisureactivities(includingcraft,hobbies,books),30%withhelpinconnectingwithothers(includingfamily history, book clubs and opportunities tomeet with others with common interests) and 20% wouldlikethelibrarytohelpinimprovingliteracyskills including English reading andwriting skillsand via conversations in English and languagesother than English.
The survey provided a useful overview ofcommunity requirements from library services in Monash.
Library Staff Forum
AttheannualforumforalllibrarystaffconductedatClaytonLibraryon17April2015staffwereaskedtoreviewfiveareasofimprovementidentifiedinthe community survey and nominate current or potentialaspectsofservicethatshouldbeeitherdeveloped,continuedordiscontinued.
Areas of focus were:
Technology
Spaces
Literacy
Collections
CALD services.
Council Staff Workshop
Inaddition to community input, key staffacrossCouncil were invited to attend a workshop andcontribute to development of the Strategy.Twenty-fourstafffromadiverserangeofCouncildepartmentsattended.
Thekeyissuesandopportunitiesidentifiedwere:
Technology and innovation: libraries needto keep abreast of technological changeswhileensuringquality traditionalservicesaresupported
Infrastructure – Libraries need to be a cultural hubandhaveadaptivemultifunctionalfacilities
MarketingandpromotionofthelibrarybrandacrossCouncilessential
Partnerships and Collaboration with otherareas in Council to be enhanced.
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monash public library service strategy 2015-2018
Implementation of this Plan
ThisStrategywillbeimplementedoveraperiodofthreeyears.InJulyofeachyearaprogressreportwill be submitted to Council that identifies thestatusoftheidentifiedactionsfortheappropriateyear,alongwiththeactionsforthecomingyear.
Four Key Themes have been developed thatencapsulate the priority issues identified in theconsultation sessions and support key Councilstrategicplans:
Digital futures
Libraries as community living rooms
Lifelonglearningandparticipation
Buildinginternalcapability
Each of these themes has a number of high level goals that describe and elaborate on the aim of the themes. Each goal contains measurable actionsthatdetailhowthegoalwillbeachieved.
It is intended that the Monash Public Library Service Strategy 2015-2018 will inform the development of the annual Library ServicesBusiness Plan and the individual work plans ofall relevant staff. This strategy will also informthe Corporate Risk Management Plan, BusinessContinuity Plan and the Corporate Budget Process.
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monash public library service strategy 2015-2018
Section Three: Strategy
Vision for Libraries in Monash
Council’s vision is to inspire strong, vibrant, creative and connected communities.
We seek to understand the current and future needs of the diverseMonash community andprovideservices,facilities,programsandeventsthatwillassistresidentstolivehealthyandmorefulfillinglivesaswellasfeelconnectedtotheirlocalcommunity.
THEME 1 : Digital Futures
Monash is a digital savvy community. Most homeshavebroadbandaccess,smartphonesare commonplace and use of social mediais widespread, especially among youngerresidents. Staying at the forefront of this revolution is a major challenge for librariesandlibrarians.Whilebooksandotherphysicalresourceswillremainimportant,librarieswillplayanessentialroleinsupportingequitableaccess to digital knowledge. Programs thatsupport community learning, provision ofopportunitiesfortechnologicalcreativityandstaffwhoarecomfortableinthesespaceswillbe the new norm for libraries.
STRATEGIES:
DevelopaplantoestablishMonashlibrariesascommunity leaders in digital literacy and digital learning
Build digital equity within the community through the provision of activities thatfacilitateskilldevelopmentamongstotherwisetechnologically isolated groups in thecommunity
Encourage digital creativity through theprovisionofopportunitiesforshared learningand skill development in the creative artsutilisingtechnologies
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monash public library service strategy 2015-2018
THEME 2 : Libraries as Community Living Rooms
Librariesarecommunityhubs–placeswherepeople meet, collaborate, socialise andcreate. Like family living rooms, themodernlibrarycatersformultiplegenerations:spacesforyouthontheirowndevices,adultsreadingpapersormagazines, olderpeople at publiccomputers,childrenatstory-timeandpeopleofallages in theircreativeendeavours.Thisshift in purpose is challenging for librariesdesigned originally as repositories of booksand places to research and read. To thrive,librariesneedtoplanformaximumflexibilityinspaceallocationensuringspacesreflecttheprioritiesoflocalusersandpotentialusers.
STRATEGIES:
Review space allocation in each library anddevelopaprogressiveprogramof internal re-design to achieve greater flexibility, betterreflectcommunityinterestsandattracthigherlevelsofparticipation
Promote the role of the library as a gathering spaceforresidentstopursueandshareliteraryandcreativeinterestsandactivities
Investigate the feasibility of establishing thelibrariesas ‘CouncilServiceCentres’ tobetterservelocalcommunitiesandtostrengthentheroleoflibrariesascommunityfocalpoints
THEME 3 : Lifelong Learning and Participation
Like other western countries, Australia istransitioning to a knowledge-based society.Concurrenteconomic,demographicandsocialchangesaredrivingtheneedfornewthinkingaboutlearningandeducation.Nolongerdoeseducation finish when young people leaveschool.Itisalifelongendeavour,whetherforemployment or personal growth. As AlbertEinsteinsaid,intellectualgrowthshouldonlyceaseatdeath.Notwithstandingtechnologicalchange,librariesprovidecriticalinfrastructurefor this pursuit of knowledge. Despite ouradvanced economy, many Australians havelow levels of literacy, residents from non-English speaking backgrounds are seekingaccess to language resources, older peopleare looking for ways to stay ‘brain-healthy’and citizens of all ages are seeking creativelearning opportunities. Supporting lifelonglearning and participation is now a key roleforpubliclibraries.
STRATEGIES:
Tailor resources and programs to meet thelearningandliteracyneedsofcommunities
Promote community interest in cultural diversitythroughtheprovisionofopportunitiesforculturalgroupstoshowcasetheirtraditionsandtheircreativeskills
Providelibraryservicesfornewtargetmarkets,such as older workers, young unemployed,overseas students and microbusinesses
Work with other Council services andcommunityorganisationstoencouragesociallyisolated residents to visit libraries and takeadvantage of learning opportunities andopportunitiestoconnectwithothers
Encourageandsupportparticipationinlibraryactivities
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monash public library service strategy 2015-2018
THEME 4 : Building Internal Capability
The role of libraries is changing, the spacesin libraries are changing – and library staffskills need to change and develop too.Today, libraries require staff with excellentresearch skills, a high level of technologicaland digital knowledge, the ability to leadand facilitate creative groups, and the skillsto establish partnerships with commercialand community organisations. These skillscan be developed by staff through formaland informalopportunitiesand self-directedlearning. Lifelong learning is now as criticalforlibrarystaffasitisforallinaworldwherethepaceofchangecontinuesunabated.Overtime, librariesneed toensure that the skillsof staff are aligned with the needs of thecommunityandtheservicesbeingoffered.
STRATEGIES:
Participate in Council wide improvements tosystem/service delivery
Seek opportunities to enhance productivityand strengthen service offerings througha comprehensive review of systems andprocesses
Examine trends in library staffing profilesnationally and internationally and documentfutureskillrequirements
Undertake an audit of staff skills and skillgapsandplana comprehensivedevelopmentprogram to build the capabilities needed toachieve the outcomes envisaged in this Plan
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Stra
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1.3.2
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1.3.3
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(201
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2.1
Review
spaceallocatio
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he li
brar
y as
a
gatheringspaceforresiden
tsto
pursue
andshareliteraryan
dcreativ
einterests
andactiv
ities.
2.2.1
Librarytobepresen
tatk
eyCou
ncil
even
ts/festiv
als.
2.2.2
Prom
otelib
raryse
rvicesth
roug
htheOakleigh
Streng
then
ingProjectC
ommun
ityActi
onPlan.
Ong
oing
Ong
oing
LLT
LLT
2.3
Investigateth
efeasibilityofe
stab
lishing
th
e lib
rarie
s as C
ounc
il Se
rvic
e Ce
ntre
s tobett
erse
rvelocalcom
mun
itiesand
to
stre
ngth
en th
e ro
le o
f lib
rarie
s as
commun
ityfo
calp
oints.
2.3.1
Defin
ethescop
eofCou
ncilsse
rvicesth
atcou
ldbe
prom
oted
with
inth
elib
rarie
s.
2.3.2
Investigateadd
ition
alopp
ortunitie
sforCou
ncil
commun
ity-based
program
swith
inlibraryspaces.
2.3.3
InvestigateaJu
sticeofthe
Pea
cese
rviceatone
ortw
olib
raryse
rvicepo
intsonamon
thlybasis.
Dece
mbe
r 201
5
Ong
oing
Dece
mbe
r 201
5
MCI
A
MCIACS
R&CLO
CLO&DIL
THEM
E 2
: Li
bra
rie
s a
s C
om
mun
ity L
ivin
g R
oo
ms
24
mo
na
sh p
ub
lic
lib
rary
se
rvic
e s
tra
teg
y 2
015-
2018
Stra
teg
y A
ctio
n
Tim
efr
am
e
Resp
ons
ible
3.1
Tailo
rresou
rcesand
program
stomee
tth
e le
arni
ng a
nd li
tera
cy n
eeds
of
commun
ities.
3.1.1
Und
ertakeausera
ndnon
-usersurvey.
3.1.2
Investigateth
epo
ssibilityofa
libraryad
visory
grou
prepresen
tativ
eofth
ediversity
ofthe
M
onas
h co
mm
unity
.
3.1.3
Developlib
raryprogram
sand
acti
vitie
stofurthe
rsupp
ortc
ommun
itiesin
Ashwoo
dan
dMulgrave.
Consultk
eystakeh
olde
rsin
Ashwoo
dan
dM
ulgr
ave.
3.1.4
Und
ertakeinform
ation
sessionswith
Cou
ncil
staff
tohighlightavailablelib
raryse
rvicesfo
rthe
co
mm
unity
.
3.1.5
Investigatehow
werunstoryti
mesto
target
specificgrou
ps(e
.g.D
ads/sig
nifican
tmales,
child
renwith
specialn
eeds).
3.1.6
Instigatepilo
tprogram
toprovide
free
boo
kan
dlib
rarym
embe
rshiptoeverybab
ybo
rnin
Mon
ash.
Annu
ally
June
201
6 M
arch
201
6 O
ngoi
ng
May
201
6 Ja
nuar
y to
June
20
16
MCI
A
MCI
A CE
A,CEY&DIL
LTL,DIL
DIL&CEY
LL
T
3.2
Prom
ote
com
mun
ity in
tere
st in
cul
tura
l diversity
throug
htheprovision
of
oppo
rtun
itiesfo
rculturalgroup
sto
show
caseth
eirtraditio
nsand
their
creativ
eskills.
3.2.1
Inviteculturallydiversegroup
stopa
rticipa
tein
lib
raryeventsa
ndprogram
stoshow
casecultural
trad
ition
sand
promotepa
rtne
rships,including
at
storytim
es,schoo
lholidayprogram
sand
seniors
even
ts.
Ong
oing
LLT
THEM
E 3
: Li
felo
ng L
ea
rnin
g a
nd P
art
icip
atio
n
25
mo
na
sh p
ub
lic
lib
rary
se
rvic
e s
tra
teg
y 2
015-
2018
Stra
teg
y A
ctio
n
Tim
efr
am
e
Resp
ons
ible
3.3
Prov
ide
libra
ry se
rvic
es fo
r new
targ
et
markets,suchasolderworkers,you
ng
unem
ployed
,oversea
sstude
ntsa
nd
mic
robu
sines
ses.
3.3.1
Investigatepartnershipsw
ithgovernm
ent
agen
cies,the
EasternIn
novatio
nBu
sinessC
entre
andothe
ragenciestoruninform
ation
sessionson
servicessu
chash
ealth
,transpo
rt,employmen
tan
dbu
sinesstoprom
otelearning
opp
ortunitie
s.
Ong
oing
LLT
3.4
Workwith
otherCou
ncilservicesand
commun
ityorgan
isatio
nsto
encou
rage
soci
ally
isol
ated
resid
ents
to v
isit
librarie
sand
takeadvan
tageoflea
rning
oppo
rtun
itiesand
opp
ortunitie
sto
conn
ect w
ith o
ther
s.
3.4.1
Furthe
rdevelop
partnershipsw
ithCou
ncil’s
Multic
ulturalSup
portOfficer,Ho
mean
dCo
mmun
ityCaretodevelop
program
swhe
reby
iden
tified
com
mun
itygroup
scan
visitlibrarie
s.
Ong
oing
DIL&PAL
3.5
Encouragean
dsupp
ortp
artic
ipati
onin
lib
raryacti
vitie
s.
3.5.1
Explorene
wwaystocommun
icatewith
users
andno
n-usersinconsultatio
nwith
Cou
ncil’s
Commun
icati
onTe
am.
Ong
oing
CEA,M
CIA&CLO
THEM
E 3
: Li
felo
ng L
ea
rnin
g a
nd P
art
icip
atio
n –
co
ntin
ued
26
mo
na
sh p
ub
lic
lib
rary
se
rvic
e s
tra
teg
y 2
015-
2018
Stra
teg
y A
ctio
n
Tim
efr
am
e
Resp
ons
ible
4.1
Participa
teinCou
ncilwideim
provem
ents
to sy
stem
/ser
vice
del
iver
y.
4.1.1
Prep
areforE
DMSinclud
ingintegrati
onoflibrary
and
coun
cil e
mai
l sys
tem
s.
June
201
6
CLO&CRS
4.2
Seekopp
ortunitie
stoen
hance
prod
uctiv
ityand
strengthen
service
offeringsth
roug
hacompreh
ensiv
ereview
ofsystemsa
ndprocesses.
4.2.1
Review
librarybibliograp
hicteam
structures,
respon
sibilitie
sand
resources.
4.2.2
Und
ertakefirsty
earo
fRad
ioFrequ
ency
Iden
tificatio
n(RFID)im
plem
entatio
nprog
ram.
Mar
ch 2
016
June
201
6
LLT
CLO&CRS
4.3
Exam
inetren
dsinlibrarystaffi
ngprofiles
natio
nallyand
internati
onallyand
do
cumen
tfutureskillsreq
uiremen
ts.
4.3.1
Investigatefu
tureworkforceplann
ing
requ
irem
ents
.
4.3.2
Prod
ucerepo
rtonfuturetren
dsin
librariesa
nd
theirimpa
ctonstaffi
ngprofilesin
orderto
develop
futuredire
ction
s.
4.3.3
Supp
ortM
onashstaff
tobeCriticalFrie
ndsforth
e
DigitalSkillsW
orking
PartyPLVN/SLVproject.
Ong
oing
Novem
ber2
015
Ong
oing
CLO&SDL
CLO&LLT
LL
T
4.4
Und
ertakeanau
dito
fstaffskillsa
nd
skillsg
apsa
ndplanacompreh
ensiv
ede
velopm
entp
rogram
tobuildth
ecapa
biliti
esnee
dedtoachieveth
eou
tcom
es e
nvisa
ged
in th
e St
rate
gic
Plan
.
4.4.1
Cond
uctstaffpe
rforman
cecon
versati
onsto
iden
tifyskillsa
ndsk
illsg
aps.
4.4.2
Developprog
ramsa
ndtraining
opp
ortunitie
s
inline
with
outcomesfrom
perform
ance
conversatio
ns.
Ong
oing
Annu
ally
LLT
SDL&CLO
THEM
E 4
: Bu
ildin
g In
tern
al C
ap
ab
ility
27
mo
na
sh p
ub
lic
lib
rary
se
rvic
e s
tra
teg
y 2
015-
2018
ABB
REV
IATI
ON
S K
EY
CEA
Co
mm
unity
Eng
agem
ent L
ibra
rian:
Adu
lt
CEY
Com
mun
ity E
ngag
emen
t Lib
raria
n: Y
outh
CLO
Coor
dina
tor L
ibra
ry O
pera
tions
CRS
Coor
dina
tor R
esou
rces
& S
yste
ms
DIL
D
iver
sity
& In
clus
ion
Libr
aria
n
LLT
Libr
ary
Lead
ersh
ip T
eam
LTL
Le
arni
ng T
echn
olog
ies
Libr
aria
n
MCI
A
M
anag
er C
omm
unity
Info
rmati
on &
Art
s
PAL
Po
sitiv
e Ag
eing
Lib
raria
n
SDL
Serv
ices
Dev
elop
men
t Lib
raria
n/s
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