public grievances cell · highlights of pgc # public can send their grievances online # public can...

PUBLIC

GRIEVANCES

CELL

PGC

Ramanagara District

To create a single platform for the public to register their

grievances concerning any department of district

administration.

To facilitate citizens for registering their grievances through

various available modes like post, written representation in

person, phone, sms, online through web, complaint drop box.

To ensure speedy dispatch of grievance to the respective

department and to ensure timely disposal.

To provide education and information to the public regarding

various Government Departments and schemes.

Mission statement

F

F

F

F

Highlights of PGC

# Public can send their Grievances online

www.pgcramanagara.kar.nic.in

# Public can register their complaints to our 24*7 Call center

through Phones.

# Public can track their Grievance Status online.

# Public can give their Grievance to PGC Cell manually

# Grievance can be captured by Service wise.

# PGC Cell forwards Grievance to the Concerned Department

officer through online along with SMS alert.

# Pendency report sent to concerned officer by SMS alert.

Highlights of PGC

# Automatically application forward to Next Level officer if the

Designated officer not able to finish the work within the

given time bound with SMS alert.

# Application will be closed only after the applicant satisfy with

the work done by Designated officer (For quality check).

# Newspaper Grievances are uploaded online.

# Send Weekly Abstract Report to DC and MP through SMS.

By Public Phone /Online

PGC Section /Call Centre

Designated Officer

Forward/ SMS

Return not belong to Officer

SMS Acknowledgment

Grievance Request by Public

Screen Shots of PGC www.pgcramanagara.kar.nic.in

Click here for New Request

Public Online Request www.pgcramanagara.kar.nic.in

Verify OTP

Add PGC Details (By Public)

After Submitted the Grievance

SMS to Public

Add PGC Details (By PGC Section)

After Submitted the Grievance

SMS to Officer

Screen Shots of PGC www.pgcramanagara.kar.nic.in

Enter username and password then

click ‘Login’

www.pgcramanagara.kar.nic.inPublic PGC Details

Designated Officer

Time Bound

PGC Section

In Time Time Lapsed

Not Satisfied

Action taken and Closed

SMS

Citizen

Escalation-I Officer

Grievance Closed By Call Center/SMS Trigger to Citizen

satisfied

call

Grievance action by Designated Officer

Screen Shots of PGC www.pgcramanagara.kar.nic.in

Officers Login

DISTRICT ADMINISTRATION, RAMANAGARA

Action Details of PGCActionPGC Pendancy Details

Action report by Officers

Click ‘Select’

DISTRICT ADMINISTRATION, RAMANAGARA

Action Details of PGCActionAction Details

Action report by Officers

Click ‘Close’ to save the action taken details

Click here to return back

Closed application by Escalation I

Escalation II

Escalation I

Sms sent to citizen

Time Bound

Action Taken

LapsedIn Time

Escalation Level I to Escalation II

Weekly Abstract Report to MP & DC

PGC Ramanagara Abstract of last week : Total = 13

Pending = 11 Approval = 1 Closed = 1 .

Call Center Number : 8088733555

Website Address : pgcramanagara.kar.nic.inDemo site : web8.kar.nic.in/pgcramanagar_demo

EmailId : pgcramanagara@gmail.com

Call Center Number : 8088733555Website Address : pgcramanagara.kar.nic.in

EmailId : pgcramanagara@gmail.com

MIS Reports

Call Center Number : 8088733555Website Address : pgcramanagara.kar.nic.in

EmailId : pgcramanagara@gmail.com

MIS Reports

Call Center Number : 8088733555Website Address : pgcramanagara.kar.nic.in

EmailId : pgcramanagara@gmail.com

MIS Reports : Service Wise

Statistical Report

Statistical Report

Statistical Report

Thank you