psep process sanath p vidanagamage kur-dis 1.ppt

Productivity and Service Excellence

Programme (PSEP) for Public Sector

Improvement Kurunegala District Experiences of

Sanath P. Vidanagamage (project funded by Swisscontact-2006-

2009)

Sanath P. Vidanagamage

Productivity and Service Excellence Programme (PSEP)

Those who work hard to better off the lives of Sri Lankans must realize

the fact that the public sector in Sri Lanka plays an important and

interdependent role in sustaining any effort of socio economic

development. In fact , all our development interventions must be

designed and implemented having hand in hand integration with public

sector offices/officers of the particular locality. We, project leaders and

teams need to be competent enough to mix the three Ps with three Es,

innovatively to create significant impact.

People-

Beneficiaries

People-Public

Sector

Stakeholders

People-Project

Team

Economic

Impact

Equitable

(social) Impact

Environmental

Impact

Innovatively

Blending

3-Ps and 3-Es

to create

sustainable

impact

Sanath P. Vidanagamage

Public Sector is Very Strong When Motivated and

Empowered

If we really wants to create development synergies and sustainability,

we must plant to involve and empower public sector stakeholders by

sharing the ownership of our projects.

PSEP is specially designed by myself and two other enthusiastic

colleagues (J. Seneviratne and C.Adikaram) to bring in results of

excellence in to socio/economic development projects through

collaboration with public sector.

Why PSEP? I must say, it’s been four years now since the project

phasing out in 2008, the project activities are still continued by the

public sector offices in Kurunegala.

Sanath P. Vidanagamage

Following Slides Explains how the PSEP Process

is being Implemented

Sanath P. Vidanagamage

1st Activity

Initial Discussion with DSO team and matching expectations

of Project team and DSO Team

Sanath P. Vidanagamage

2nd Activity

Problem Mapping and Prioritizing Issues and Activities using

Participatory Appraisal Tool (PAOP)

Sanath P. Vidanagamage

3rd Activity

Physical Observation and Scanning (POS) of DSO

Environment by Development Experts

Sanath P. Vidanagamage

4th Activity

First Training and Planning Session for Sectional Heads of

DSO (Planning Quick Wins)

Sanath P. Vidanagamage

5th Activity

Quality Circles in Action

Sanath P. Vidanagamage

6th Activity

Attitude Change, Motivation and Productivity Know-how by

Training Experts of the Project

Sanath P. Vidanagamage

Way Forward - Initiated by DSO Team

Self Motivated Teams engages in Shramadana Activities. Sanath P. Vidanagamage

Way Forward - Initiated by District Secretary and DSO Team

Evan the GA is Actively Involved in Collective Interventions in

Achieving Excellence.

Sanath P. Vidanagamage

Way Forward-Initiated by DSO Team

Self Motivated Teams engages in Shramadana Activities.

Way Forward Activity-Initiated by DSO Team

Staff Motivation and Social Events Sanath P. Vidanagamage

7th Activity

Further Planning by DSO Quality Circles/Teams for

Continuous Improvements

Sanath P. Vidanagamage

8th Activity

Further Motivational Training Sessions Sanath P. Vidanagamage

9th Activity

District Level Service Excellence Award Ceremony in

Kurunegala 2008

Sanath P. Vidanagamage

Maspotha DSO Staff

Sanath P. Vidanagamage

Panduwasnuwara DSO Staff

Sanath P. Vidanagamage

Bamunakotuwa DSO Staff

Sanath P. Vidanagamage

Happiness in Achieving Excellence

Enthusiastic Leadership by the District Secretary Mrs.

Jayantha Bulumulla

“I met Sanath Vidanagamage

and his Swisscontact team by

coincidence and that was the

start of our success story.”

Sanath P. Vidanagamage

BDC Possess highly skilled and

experienced team of experts

and we undertake PSEP as one

or two year projects.

If interested please contact…

Sanath P. Vidanagamage

CEO

Business Development Centre (Pvt) Ltd

Mobile: 0773647717

Email: sanathv@bdcsrilanka.com