professionalism in the workplace (created design only, not content)
Post on 16-Apr-2017
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Professionalism in the WorkplaceWhat You Need to Know to Survive the Office Experience
Your Body Language in the Workplace
- Your behavior tells a lot about you- How you present yourself- Your body language- Your eyes, your smile- Personal hygiene
First Impressions
- That first impression can set the tone - That initial first handshake being warm, firm and friendly- Asking “May I help you?” with a pleasant smile- Being calm, cool and collected in the face of a disgruntled customer
Professionalism is Viewed Through the Customer’s Eyes
- How you present yourself- Showing confidence- Your demeanor- How you verbally express yourself
Establishing a Relationship with a Client:
- Sensitive to their needs- Give the client your full attention- Smile- Show interest- Offer encouragement
Be Respectful of Clients:
- What are their needs- What do they expect to gain from you- Be patient
Professional Courtesies
- Be discreet- No inappropriate remarks- No inappropriate personal information- No offering money or gifts- Keep information given in confidence to yourself
Co-Workers Perspective
- Be trustworthy- Be competent- Be supportive- Be respectful- Be accountable
Team Player
- Mutual respect- Respect each other’s ideas- Open communication- Flexibility
Mutual Respect
- Respect is the basis for all personal relationships- Everyone deserves respect - Everyone is equally important- Everyone’s job is as important everyone else’s.
Respect Each Other’s Ideas
- Consider each employee’s input- New ideas promote new growth- Give consideration to new ways of doing things
Open Communication
- Communicate with each other concerning issues directly with that person- Offer praise for a job well done; frequently- Offer encouragement as needed- Be tactful with corrective feedback- Be helpful
Qualities and Characteristics of a Professional
- Can be trusted- Respects other’s rights- Considerate of others- Displays integrity-- Empathetic
- Courteous- Dependable- Cooperative- Committed
Personal Attributes
- Be Ambitious- Be Hard Working- Be Self Motivating- Be A Team Player
Do Your Best
- Grow where you are planted- Excel in your position- Always strive for excellence
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