presentation user's guide and tempalte (rev 1/15/15) · 2017. 3. 7. · blurred lines between...

Knowledge. Performance. Impact.

Millennials SchlemennialsWhat's REALLY Changing in Today's Workplace Dynamics

November 10, 2016

MBI – GP Strategies Company Confidential

Tips for the webinar

Training Industry

Matt DonovanVice President, Learning Solutions

GP Strategies

On Twitter?Expand the conversation by following @GPCorp using the hashtag #TIwebinar

Millennials Schlemennials

What's REALLY Changing in

Today's Workplace Dynamics?

Copyright GP Strategies and Matt Donovan 2014

Agenda

6Images source: http://www.projectcartoon.com/ Copyright GP Strategies and Matt Donovan 2014

Importance of

Evaluation

How the generations

are responding?

What is affecting

all generations?

Designing for a

multi-generational

workforce

A Tale of

Two Designs

Generational breakdown in the workforce

Pew Research Center || Pewresearch.org

7

• 34% - Gen Y/Millennials (1981-1997)

• 34% - Generation X (1965-1980)

• 29% - Baby Boomers (1946-1964)

• 2% - Silents (1928 – 1945)

* Additional 1% includes post-millennials

How many generations do you work with today?

Poll Question

A. Silents

B. Baby Boomers

C. Generation X

D. Generation Y [Millennials]

E. Generation Z

Key factors affecting all generations

For more information on this topic read: The New Social Learning: A Guide to Transforming Organizations Through Social Media. 9

Blurred lines between functions and hierarchies

Increasing velocity of disruption

Greater need for retention, transfer, relevance and self-

evolution

Increased complexity in the workplace

Less economic stability

Increased volume and frequency of data/social feedback

10

Are the following traits limited to millennials?

• Increased focus on work/life balance

• Comfortable with digital technology

• Increased “hyper awareness of others” (peers, colleagues,

competitors) via heavy use of social media

• Less dependent on face-to-face communication vs. virtual

11

So what’s the point?

1. All generations are experiencing an increased frequency and

magnitude of disruption

2. Millennials have more experience with the increasing

frequency and magnitude of disruption (it’s what they know)

3. The workplace evolution is more than just a millennial thing

4. The positive outcome is that we now have momentum to

challenge legacy training approaches

Designing for a multi-generational workforce

For more information on this topic read: The New Social Learning: A Guide to Transforming Organizations Through Social Media. 12

Performer or Learner Centric Design

"Five Moments of Need" Model (Mosher & Gottfredson, 2011)

5 Moments and Social Learning

Neuroscience or

Brain-Based Learning

Incorporating a Neuroscience Approach

13

Learning that lasts

through AGESDr. Lila Davachi, Dr. Tobias Kiefer, Dr. David Rock and Lisa Rock

Design the experience to:

• Engage the learner at the start

• Reinforce ownership

• Evoke positive emotions

• Spread out over time

Most of all…

make it relevant

Incorporating a Performer/Learner Centric Design

14

A key to establishing relevance in a multi-generational learning

experience is to tie it directly to work outcomes

Incorporating 5 Moments and Social Learning

For more information on this topic read: The New Social Learning: A Guide to Transforming Organizations Through Social Media. 15

"Five Moments of Need" Model (Mosher & Gottfredson, 2011)

Designing for 5 moments of learning need naturally reinforces relevance and spacing.

Incorporating a variety of social/collaborative roles reinforces ownership, enables

emotional connection, and can create a positive tie to the learning experience

International Safe Traveler Training

A Tale of Two Designs

Have any of you had International Travel experience in the

past 12 months?

Poll Question

A. I have personally traveled internationally.

B. I have supported someone who has traveled.

C. I haven’t traveled or supported anyone.

17

Traditional Design

18

A traditional training design for International Safe Travel could include:

1. Centralized repository for accessing forms and checklists

2. 1-hour Virtual Instructor-Led Session (VILT) or Web-based Training (WBT)

3. Collection of international travel checklists and job aids

Organizational Goal:

• Ensure safe travel

• Reduce risk for the traveler

• Provide support when

something goes wrong

19

Multi-Generational Design – 1st Moment

19

Trigger

• International Safe Traveler Program Launch

• New Hire

• Sometime before international travel

Learning

Experience

Features

Moment of

Learning Need

Learn something

for the first time

1. 5-8 minute micro-burst establishing awareness and

commitment to safe travel

2. Dynamic International Safe Travel site providing access to

checklists, general traveler best practices

3. Visually oriented job aids and checklists

What would you design?

20

Multi-Generational Design – 2nd Moment

20

Moment of

Learning Need

Learn more/do

more of something

Trigger• Potential travel identified

• Sometime before international travel

Learning

Experience

Features

1. Specific international travel tips from peers

2. Travel scenarios addressing specific regional issues

3. Link to a culture knowledgebase

4. Curated personal checklists/job aids

What would you design?

21

Multi-Generational Design – 3rd Moment

21

Moment of

Learning Need

Apply

and refine

Trigger• Travel confirmed

• Preparing for and during travel

Learning

Experience

Features

1. Tips for establishing travel support network

2. International travel app/travel alerts

3. Visually oriented job aids and checklists

4. Multi-channel access to International Travel support

5. Link to a culture knowledgebase

6. Curated personal checklists/job aids

What would you design?

22

Multi-Generational Design – 4th Moment

22

Moment of

Learning Need

Adjust

to change

Trigger• Aspects of travel itinerary have changed e.g. change from single

to multi-country travel in EMEA region

Learning

Experience

Features

1. Searchable knowledge base for “what to do when X”

2. Multi-channel access to International Travel support lineWhat would you design?

23

Multi-Generational Design – 5th Moment

23

Moment of

Learning Need

React when

something goes wrong

Trigger • Unexpected event happens e.g. natural disaster

Learning

Experience

Features

1. International travel app/travel alerts for updates

2. International travel network for local support

3. Multi-channel communication with home office and family

What would you design?

Evaluating

Your Design

Evaluating Your Solution

25

How well is the following designed or structured:

•Instruction

•Performance support/tools

How well does the target audience perform in the:

•Performance environment

•Learning environment

How will the target audience interface with the environment in mind:

•Smart Phone

•Tablet

How well can the target audience:

•Access information

•Perform a task

•Develop a skill/ability

•Collaborate

•Communicate

Measure with the

end goal in mind

Measure the effectiveness

of the design

Measure in the target

environment

Measure with device

usability in mind

•Information

•Human network

•Reinforcement

•Social environment

•Other

•Laptop

•Desktop computer

gpstrategies.com

© 2016 GP Strategies Corporation. All rights reserved. GP Strategies, GP Strategies and logo design, BlessingWhite, Rovsing Dynamics, Asentus, Information Horizons, PMC, GP Sandy, Bath Consultancy Group, Academy of Training,

Martonhouse, Via Training, Beneast Training, Ultra, RWD, Communication Consulting, Option Six, Milsom, Clutterbuck Associates, PerformTech, Future Perfect, Smallpeice Enterprises, Prospero Learning Solutions, Lorien Engineering Solutions,

Effective-People, Effective-Learning, GPiLEARN, GPCALCS, GPSteam, EtaPRO, and VirtualPlant are trademarks or registered trademarks of GP Strategies Corporation in the U.S. and other countries. All other trademarks are trademarks or

registered trademarks of their respective owners. Proprietary to GP Strategies Corporation

Matthew DonovanVice President, Learning Solutions

mdonovan@gpstrategies.com

Phone 812.327.5150

Linked In: www.linkedin.com/in/matthewseandonovan

Twitter: @HazmattDonovan

Upcoming webinars

More ways to get involved

–

–

–

Thank you!